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Implementation Lead Resume

PROFESSIONAL EXPERIENCE

Confidential

Implementation Lead

Responsibilities:

  • Led team to roll out new inventory management system
  • Implement new secondary storage equipment installation
  • Establish new inventory levels to leverage new storage techniques

Confidential

Supply Chain Analyst

Responsibilities:

  • Managed Global small quantity fulfillment program
  • Global process improvements
  • Documenting new process flow (e.g. updated procedures and process flows)
  • Attending global process meetings
  • Served as EDI Coordinator for the Business

Confidential

Business Process Manager

Responsibilities:

  • R/3 - ECC experience - 14 years
  • CRM experience - 7 years
  • Web Portal - 7 years
  • Led small to medium projects/cross functional initiatives for ECC/CRM/NalcoDirect (WebPortal).
  • Served as key liaison between business and IT offshore resources.
  • Updated flow charts and process flow documents to illustrate correct processes.
  • Named a SME (Subject Matter Expert) SD/O2C specializing in Order Management/Customer Master Data.
  • Worked on implementation of SAP for Australia and New Zealand Order Management Group.
  • Trained Australia and New Zealand team on ECC/CRM/NalcoDirect.
  • Responsible for managing personnel in the Customer Set Up group in NA.
  • Updated and provided performance reviews with employees on a scheduled basis.
  • Trained global employees on new processes and technology, as necessary.
  • Headed a team to update global documents in CRM.
  • Worked on implementation of ECC/CRM for Singapore and Malaysia.
  • Trained Singapore and Malaysia team on ECC/CRM/NalcoDirect.
  • Supervised personnel managing internal Help Desk tickets for NalcoDirect and Extranet support, process/security issues.
  • Worked on various IT support tickets for ECC/CRM/NalcoDirect.
  • Worked on NIBM (Nalco Internal Business Management) IT tickets as assigned.
  • Worked with internal and offshore IT personnel on a daily basis to resolve issues or for ongoing project work.

Business Process Analyst

Confidential

Responsibilities:

  • Centralized and trained personnel to review/issue customer invoices from one centralized location in EU.
  • Worked with EU to cleanse customer data from legacy system.
  • Trained NA and EU personnel on new updates to SAP.
  • Worked on implementation of CRM and NalcoDirect globally.
  • Worked with internal and offshore IT personnel.

Logistics Specialist

Confidential

Responsibilities:

  • Named as a SAP SD/O2C Super Power User.
  • Worked on implementation of SAP ECC to our European operations.
  • Worked on implementation of the CSAW (Customer Service Automated Workflow) project.
  • Worked on conversion of all NA SAP SD/O2C data to new formats.
  • Tested and trained EU users on use of various SAP functionality.
  • Implemented standardization of database maintenance for EU to match NA standards.
  • Tested multiple updates to SAP, including R/3 to ECC, as provided by IT.
  • Loaned to Pulp & Paper Marketing to work on VMI (Vendor Managed Inventory) database.
  • Worked on implementation of SAP (ECC) to Argentina and Chile.

Customer Database Specialist

Confidential

Responsibilities:

  • Named as a SAP SD/O2C Power User.
  • Worked on implementation of SAP (R/3) from prior AS400 system.
  • EDI Coordinator for Order Management
  • Worked with management to complete field mapping/standardization of data from AS400 to SAP including:
  • Customized Contract database.
  • Customized PortaFeed (equipment) database.
  • Tested and trained US users in use of SAP.
  • Tested new and/or updated applications.
  • Worked with Canadian users to standardize their data standards to match US.

Customer Database Specialist

Confidential

Responsibilities:

  • Entered approved debits and credits into database to create customer documents.
  • Reviewed daily invoices and reports for accuracy.
  • Worked with Marketing, Sales, IT and other internal groups, as necessary.
  • Reviewed, monitored and released orders from various queues (i.e., price, customer contract etc.).
  • Submitted requests for batch processing to IT.
  • Tested new updates from IT.
  • Ran reports for Marketing, Sales and IT, as necessary.

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