Graduate and Research Assistant Resume

PROFESSIONAL SUMMARY:

Over 3 Years of IT experience and more than 2 years of experience in Salesforce Implementation, configuration, development and testing of Salesforce Solutions
Experienced in all phases of SDLC (Software Development Life Cycle) like Development, Implementation and Testing during the development of software applications
Experience implementing Sales Cloud, worked with Salesforce1 mobile application and App Exchange products
Good knowledge on Salesforce Lightening and Salesforce CPQ
Good understanding of deploying Apex using Web Services API (XML, SOAP, REST)
Good knowledge of HTML, JavaScript, CSS, SQL and ability to write SQL queries

TECHNICAL SKILLS:

Databases : SQL, SQL Server, Oracle 11g

Project Management Tools : MS Project, PERT, CPM, SDLC, MS Visio, Waterfall and Agile Technologies

Salesforce Technologies : Apex Triggers, Apex Classes/Controllers, Apex Web Services, SOQL, SOSL, Visualforce Pages, Force.com Eclipse IDE Plug - in, Force.com Data Loader

Languages : C, C++, Javascript, HTML, Socket Programming, Apex

Other Tools: JIRA, Tableau, Qlikview, MS Office Suite, Visual Paradigm, UMLet, Microsoft Project, IBM Rational

WORK EXPERIENCE:

Confidential

Graduate and Research Assistant

Responsibilities:

Analyzed large sets of excel data, generated reports and created visualizations for better understanding the data trends
Performed Data analysis and statistical analysis on Caterpillar customer data using Tableau and Qlikview Dashboards
Expertise in Advanced MS Excel Skills like V-lookups, Pivot Tables, Index/match, sum product, offset
Documented an innovative curriculum in Agile and IT Business Analysis

Confidential

Salesforce Administrator/Developer

Environment: Salesforce.com, Force.com Platform including Apex Programming Language and Visual force pages, Data Loader, SOQL, SOSL, Web Services API, MS Access, Microsoft Office

Responsibilities:

Worked closely with project team and business analysts and performed detailed analysis of business and technical requirements
Performed GAP analysis to determine the variance between business requirements and current capabilities
Performed Business case analysis to determine the feasibility of requirements specified like cost, risk and impact
Experience in working with agile software development lifecycle.
Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Campaigns Contracts, Quotes, Reports and Dashboards
Created custom objects, custom tabs, fields, implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
Designed and created organizational security by setting up logging hours and IP-configurations, defining profiles, roles and role hierarchies, permission sets and sharing rules
Created validation rules, Approval Processes, Auto-Response Rules also developed workflows and approval processes for automating business logic
Facilitated data imports/exports, maintaining clean and up-to-date data in salesforce using Data Loader and import wizard
Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic and improve the user interface
Created test scenarios on Sandbox environment and deployed using change sets upon successful testing to the production environment
Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer
Created custom reports and dashboards(KPIs) and gave accessibility to dashboards for authorized people
Experienced in Unit Testing and gained good exposure to Regression testing and User Acceptance Testing(UAT)

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