We provide IT Staff Augmentation Services!

It Refresh Lead Resume

SUMMARY

  • I have utilized my business and IT backgrounds in transforming technical subject matter into clear and concise documentation, which can be analyzed and then communicated to clients. I also have experience with implementing those business processes by coordinating individuals and teams across multiple disciplines.

PROFESSIONAL EXPERIENCE

Confidential

IT Refresh Lead

Responsibilities:

  • I support the implementation of cloud security applications.
  • Maintaining business processes that deliver specified business flow .
  • Manage a team that oversees the database and cloud applications for all end users.
  • Provide user help desk support and training for all Kone North America employees during the PC refresh to ensure data management through MS OneDrive and SharePoint.

Confidential

VTC Lead

Responsibilities:

  • Ensure the VTC system is operational, properly set up, connected and maintained.
  • Schedule video teleconferencing and reservations for the VTC using and maintaining the government provided automated conference scheduling system.
  • Operate (schedule, facilitate) and maintain SBU and SECRET common - user VTC Studio; provide interface access for VTC and secure telephone equipment; provide design and installation advice and technical support
  • Supported the implementation of video teleconference for the Army Sustainment Command.
  • Troubleshooting any network issues related to the connectivity for VTC hardware and software.
  • Ensured all secure meetings were hosted according to the DoD security protocol required by law.
  • Coordinate with other locations, as necessary, to ensure communications are reliable and consistent for all hardware.

Confidential

Business Analyst

Responsibilities:

  • Analyzing applications for program functionality, and working to help programmers resolve discovered errors.
  • Responsible for the development of User Acceptance Test plans and other system test plans, performing end user testing of all functions and changes to the systems, and collaborates on technical requirements design and review of technical specifications of the systems while working in an Agile environment.
  • Validates and verifies system functions including: program enrollment and eligibility, medical claims/capitation transaction processes and payment methodologies in the Colorado interChange.
  • Analyzing the Colorado interChange claims and client processes for assigned programs and controls the work quality of fiscal agent contractor analysts, system designers and programmers.
  • Implements system changes mandated through State and Federal legislation, Centers for Medicare and Medicaid's (CMS) Regional Informational Letters (RILs), CMS State Medicaid Director Letters, and other mandates through the formulation of User Acceptance Test scenarios and other activities, in collaboration with the fiscal agent and other contractors, to validate system change requirements.
  • Communicates system strategies with various policy and technical staff, researches the system functions to discover information and expose problems, uses this information to provide advice to technical and policy staff on various solutions, and to collaborate with other technical staff in the development of requirements and other technical systems documents.

Confidential

Programmer Analyst

Responsibilities:

  • Supported the implementation of security awareness programs and IT security training.
  • Coordinate and assign those security roles (FSRs) through SharePoint for end users to complete their mission.
  • Applied Enterprise Resource Planning (ERP) in IM by troubleshooting SAP issues and providing timely resolution.
  • Conducted interactive, engaging training sessions for end users using various training methods and principles.
  • Responsible for the successful coordination of research material, compilation of research data, review and analysis of that data, as well as documentation of reports in final draft form.
  • Analyzing applications for program functionality, and working to help programmers resolve discovered errors.
  • Determining the time frame allotted for programmers to resolve such errors in correlation to the fiscal budget.
  • Maintaining the integrity of all active software applications the company has to date, as well as new releases.
  • Technical writing to prepare and edit user manuals for the end users prior to pushing the app into production.
  • Assisting the PM to ensure our client that software migrations were functional by the pre-determined deadline.

Confidential

Deployment Coordinator

Responsibilities:

  • Daily coordination of 30+ IT technicians at Confidential locations.
  • Hosting conference calls for the clients to review product design and placement.
  • Strategic business analysis by development of our clients’ goals through objectives and strategies.
  • Successfully supported John Deere and Company end users through data and print migration for HP.
  • Successfully designed, integrated and trained end users on the new functionality of their print capabilities.
  • Microsoft SharePoint 2013 maintenance, including creating SharePoint user groups in order to adhere to site security parameters to perform IT structure and migration process development.

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