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Pega Architect - Bpm Resume

New York, NY

SUMMARY

  • EIGHT years of diverse experience in Design, Development,Support,Validation in IT, Pharma &HealthCare with emphasis on BPM tools such as PEGA, Data Systems, and Business Analytics using QlickView, Tableau.
  • Good knowledge in providing support/bug fix to the applications.Excellent analytical, co - ordination, interpersonal, leadership, organizational and problem solving skills, ability to adapt, learn new technologies and get proficient in them very quickly
  • 8 years of diverse progressive experience as Analysis, Design and Development with strong domain knowledge in Financial, Healthcare, Pharmaceutical and Insurance Services.
  • Worked on Use case PEGA business process to identify gaps
  • Certified Senior System Architect with experience in PegaRules Process Commander.
  • Experience in designing/developing applications in PRPC v6.2& v7.1.
  • Understanding of business rules across ‘Global Claims’ platform and utilization of agile PEGA PRPC, SCRUM methodology via DCO (Direct capture of Objectives) sessions.
  • Working on Pega, Tableau, Qlikview which connects to multiple data sources (via MS SQL Server, Oracle and MS Access)
  • Good knowledge on Pega Smart Investigate Framework.
  • Results-driven experience in Web based Project, Software Product Development and Implementation in the Healthcare, Asset Management, Risk Management, Life Sciencesand Pharmaceutical Domain.
  • Well versed in creating Business Rule Engine, Business Process Management documents for Pega Rules Process Commander (PRPC).
  • Experienced in developing Work Flow and Rule based Business Process Management using tools like PegaRules Process Commander (PRPC).
  • Ability to acquire an understanding of the PEGA Rules Process Commander (PRPC) product and relevant industry frameworks. Specifically their main features, benefits and limitations
  • Proficient in developing Business Requirements Document,Process Model, Workflow, Functional Specification Document,Developing Use Cases, Test Plan Document and Functional Test Cases
  • Good exposure to the complete life cycle of Business Intelligence Projects such as requirement analysis, High & Low Level design, development of reports/dashboards using QlikView, Tableau Testing, User Acceptance Testing, Go-Live, Support.
  • Proficiency in Pega implementation cycle which includes modeling of Business process, PRPC tool installation, development, testing and deployment.
  • Excellent PRPC skills in implementing User Interface, developing Flows, using Activities, Integrating PRPC with Third party systems, developing reports, scheduling Agents and Listeners and very good debugging skills.
  • Adept at analysis and requirements gathering, understanding the architecture, scope and functionality in web based Applications.
  • Provided hands-on technical governance on all aspects of production support.
  • Responsibilities include design business process, partnering on configuration, customization, user provisioning, data migration, and report/dashboard design
  • Functioned as the Onsite/Offshore coordinator for a team..
  • Attention to detail & ability to work in a pressurized time sensitive environment.
  • Experience in complete Project Life Cycle including documentation, analysis, development and testing
  • Knowledge of Industry Best practices in both Business Management and Technology Domain

TECHNICAL SKILLS

Operating Systems: Windows XP, Windows Server 2003/2008, Unix and Linux

BPM Tools: Pega Rules Process Commander (PRPC v 6.1/6.3/7.1), BEA

Data Sources: SQL Server 2008, Oracle 10g/11g, XML

Software/Tools: Mantis, Jira, MS Office, SharePoint, MS Access, VPN, Clarity

TEST/Tracking Tools: Quality Center, Remedy, QTP, HP ALM

BI Tools: QlikView, R, Tableau, iRise

Domains: Pharma, Healthcare, Banking, Financial Services, Retail

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Pega Architect - BPM

Responsibilities:

  • Involved in analysis for Pega Smart Investigate Frame work for payments,Treasury and Securities for customers
  • Learn the system, deliver and mentor client’s teammembers and partners the Pegasystems Smart BPM & PEGA Scrum Methodology.
  • Design and development of Data Model, Class structure, Organizations structure, Access Group, Process flow, Activities, Flow actions, Decision Rules, UI properties, Rule sets and versions.
  • Created Operators, Workgroups, Workbaskets, Data tables, skills.
  • Designed and developed Declare-Index and Declare pages for environmental properties.
  • Involved in the elaboration phase with the HCS Health Informatics team and captured the requirements using the DCO.User Interface to create mock up of the requirement.
  • Created application profile, application accelerator and document with DCO
  • Created Classes and Class groups and also migrated rules between different systems.
  • Applied Agile Methodologies for the project and used practices such as Program Backlogs, Iteration Backlogs, Daily Standup Meetings, and Poker Sessions.
  • Involved in prioritizing the Defects and writing business requirements to resolve them.
  • Improved performance of application by analyzing with PAL, Database Tracer and log analyzer.
  • Created plans, test case summary, configurations, pre-conditions, steps to execute and expected outcomes for Test Cases and ran User Acceptance Test (UAT).
  • Used HP Quality Center Tool to maintained Requirement Traceability Matrix (RTM)
  • Worked in the Release Management team to release the right version of the software to the market.
  • Provided low-resolution support to the client, provide technical and troubleshooting supportto the team.

Environment: PEGA7.x, MS Visio, Agile, UAT, HP Quality Center, Remedy, MS SQL Server, MS Word, MS Excel, UML.

Confidential, Lexington, KY

Pega Architect - Subject Matter Expert

Responsibilities:

  • Worked closely with stakeholders to translate the functional requirements into PEGA business processes
  • Involved in Pega PRPC tools administration- helped system admin in sorting out few installation issues.
  • Documents existing process in technical model format using Pega DCO in order to evaluate and define new IT solutions and implementation processes.
  • Create project sizing documents and high level estimates using the PEGA sizing tool
  • Help the Dev teams to design the various out of the box rules like decision tables, declare expressions etc. wherever it is necessary for a faster and efficient PEGA implementation.
  • Responsible for designing high level Class Structure, Workflows and Rule sets in Pega PRPC.
  • Write, review and approve qualification and validation protocols and reports as well as execute protocols. Resolve protocol discrepancies and deviations.
  • Implemented workflow for executed protocols and prepared final reports for IQ, OQ and/or PQ of equipment’s such as Incubators, Centrifuges, Freezers, Autoclaves, Vessels etc.
  • Excel Spreadsheet Generation and Summary Report Writing for PQ studies. Reviewed and modified Standard Operating Procedures (SOPs)
  • Generated test procedures to validate new or previously non-validated equipment/processes
  • Active participation to conduct Risk Assessments, Reference Data Systems (SourceMedia’s Asset Securitization). Conducted Annual Performance Qualification for the Protocols that were previously executed.
  • Generated Data calculation reports on Excel spreadsheet for the Run’s performed for Performance Qualification of Autoclaves and Isolators. Worked on Qualification review on the protocols

Environment: Windows, Pega PRPC 7.1, MS Word, MS Visio, MS Excel, SOP, Source Media, HTML, XML, SQl, Oracle

Confidential, Lansing, MI

Pega Developer

Responsibilities:

  • Worked with product owners, scrum masters and teams to create good product backlogs.
  • Responsible for working with the Scrum Master, Product Owners in facilitating Scrum meetings - Sprint Planning meeting, Daily Scrum meetings, Sprint Review meeting, and Spring Retrospective meetings.
  • Created application profile, application accelerator and document with DCO
  • Designed Access Groups based on functionality of business roles.
  • Improved performance of application by analyzing with PAL, Database Tracer and log analyzer.
  • Run Preflight for case management application for variances with Guardrails, best practices and browser compatibility.
  • Worked with SMA, Tracer, clipboard, logs and rules inspector In order to resolve various problems.
  • Developed complex scenarios with multistep & nested iterations in activities and sections with grid layouts.
  • Implemented Agents in multimode environment with email service.
  • Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
  • Creating test cases, test conditions matrices, and test scripts based on system and business requirements and reviewing test results.
  • Actively assisted in the acceptance and validation of the stories by testing the delivered stories.
  • Accountable for ensuring user stories to have acceptance criteria. Managing scope, changes and defects to avoid delays
  • Implemented HTTP, Connect-SQL Connectors with integration of legacy systems and database.
  • Developed composite portals, Harnesses, Flowactions and sections.
  • Got appreciated by the client (both by the Business and Quality Heads) for the quality of requirements documents and the UAT plan and test scenarios generated for the complex systems and organization of the complex business requirements and delivering the documents ahead of schedule.

Environment: PEGA PRPC 6.1, Oracle, UAT, HP Quality Center, Web Sphere Application Server, JAVA, SQL, QTP, and MS Visio

Confidential, North Carolina

HealthCare Business Analyst

Responsibilities:

  • Create project sizing documents and high level estimates using the PEGA sizing tool
  • Lead DCO sessions and create Discovery Maps and Application Profile using Application Profile Wizard and Application Accelerator.
  • Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business scenarios
  • Developed the PRPC rules engine with CPM framework and HCIF (Health Care Implement Foundation).
  • Involved in creating activities, activity step methods, when rules and decision rules.
  • Prepared the User Interfaces (section, harness, flow action), portal representation.
  • Creation of Declarative expressions for a value change on the properties.
  • Involved in Creation of validation rules to implement business logic validation.
  • Used RDB-list, RDB-open, RDB-save depending on the business rules in the project.
  • Work with senior management to plan, define and clarify dashboard goals, objectives and requirement using iRise Software Simulation.
  • Developed data conversion programs for membership, claims, and benefit accumulator data-converted thirteen corporate acquisitions.
  • Validated the following: 837 (Health Care Claims or Encounters), 835 (Health Care Claims payment/ Remittance), 270/271 (Eligibility request/Response), 834 (Enrolment/Dis-enrolment to a health plan).
  • Create flexible data model design that is scalable, reusable, while emphasizing performance and business needs.Developed ETL Scripts while loading the data, resolving loops & ambiguity joins
  • Responsible for working with PegaSystems for migration estimates and process for Pega 7.1

Environment: Pega 6.x, Oracle 11g, iRise, Clarity, ALM, Excel, Qlikview 10 /11, Windows Server 2008 R2

Confidential, Baltimore MD

PEGA Analyst

Responsibilities:

  • Function as a Business Architect taking lead role working directly with the customer and owning the design aspect for industry specific business solutions using Pega PRPC and its Solution Frameworks.
  • Ability to lead and assist with identifying and defining requirements, process flows, use cases, user interface and drafts during Direct Capture of Objectives (DCO) sessions with the customers. Lead across all phases (inception through user acceptance and testing).
  • Ensure the delivered product meets functional requirements based on business requirements defined and approved by the client. Work with the technical architects and the Business across all phases of implementation.
  • Experienced in installing Pega PRPC tools, helped system admin in sorting out few installation issues.
  • Translate business requirements into design/application builds.
  • Documents existing process in technical model format using Pega DCO in order to evaluate and define new IT solutions and implementation processes.
  • Participates in the tracking and management of open issues and assists in planning for resolution for complex projects. Maintain communications with technical counterparts to adopt best practices and ensure integration of specific application architecture into overall enterprise technology strategy.
  • Lead testing efforts by defining, developing and implementing practices and procedures for complete end user test plans.
  • Ensures all user acceptance tests are conducted and documented according to standards. Identifies and documents system deficiencies and recommends solutions.
  • Responsible for overall success of user acceptance testing, including results verification and release

Environment: PRPC 5.5 and v6.2, SQL Server 2005 R2, Excel, Waterfall, Mock-up screens, iRise, SQL Server, MS Office, QTC, QC, GAP Analysis, JIRA, UML, and UAT Testing.

Confidential, Columbus, OH

Pega Developer - Support Team

Responsibilities:

  • Function as a lead working directly with the customer and owning the design aspect for industry specific business solutions using Pega PRPC and its Solution Frameworks.
  • Worked on installing Pega PRPC tools, helped system admin in sorting out few installation issues.
  • Lead and assist with identifying and defining requirements, process flows, use cases, user interface and drafts during Direct Capture of Objectives (DCO) sessions with the customers. Lead across all phases (inception through user acceptance and testing).
  • Documents existing process in technical model format using Pega DCO in order to evaluate and define new IT solutions and implementation processes.
  • User training, mentoring of other developers.
  • Created of the end user manual. Conducted end-user training

Environment: Pega 6.2, Oracle 10 g, SQL Server 2005 R2, Excel, XML, Tableau 8.2/8.4,CSV, Qlikview 10.0, Windows Server 2008, Waterfall, Mock-up screens, SQL Server, MS Office (MS Word, MS Excel, MS PowerPoint, and MS Visio), GAP Analysis, Data Warehouse, JIRA, UML, and UAT Testing.

Confidential

Pega Analyst - Analytics Team

Responsibilities:

  • Brainstorming sessions with stakeholders for requirement gathering.
  • Responsible for investigation of PEGA Rules Process Commander (PRPC) product and relevant industry frameworks mainly focused on main features, benefits and limitations to the Analytics and Reports team.
  • Involved in using Pega Smart Investigate Framework for Payments &Treasury
  • Responsible as a mentor to review, deliver and mentorHSBC employee analytics team and partners about the Pegasystems Smart BPM & PEGA Scrum Methodology.
  • Conducted sprint planning meeting for prioritizing product backlogs Item (PBI) and prepare initial list of sprint task with the input of the team.
  • Delivered advanced/complex reporting solutions such as Dashboards and Standardized reporting using Qlikview11 and enable the features that are requested by the clients and make them understand the new features.
  • Developing unit testing modules prior to QA submission and Performed various levels of internal testing and support in resolving QA defect. Providing user acceptance testing group support/training.Go-Live support.

Environment: Pega 6.x, SmartInvestigate, QlikView 9.0, SQL Server 2005, Oracle 10g, Windows Server 2003, Windows XP.

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