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Asset Service Delivery Manager Resume

Reston, VA

WORK EXPERIENCE:

Confidential, Reston, VA

Asset Service Delivery Manager

Responsibilities:

  • Guided Asset Management process improvement, including inventory management, coordinated disposal of client’s IT salvage.
  • Supervised multiple sites, discovered cost saving opportunities for customer, reorganized Asst Management Tower activities, wrote procedure documentation.
  • Directed staff on updating Remedy data repository.
  • Tracked metrics and authored weekly, monthly and yearly reports.
  • Participated in Transition from old contract to new.

Asset Manager

Confidential

Responsibilities:

  • Worked on the Asset management concept, Identifying sources of data, choosing repository, Documenting all processes

Asset Manager

Confidential

Responsibilities:

  • Data Analyst of CA/APM Confidential database of record.
  • Analyzed asset data for purpose of exposing shortfalls and discrepancies in data reporting process, produced reports to organizational elements, tracked changes, and processed data feeds from vendors.
  • Supplied updates to Confidential SAM DB. Weekly project reports sent to customer showing progress and analysis of initiatives .
  • Documented process and reporting procedures for AM team.
  • Provided administrative service and QA to DB. Worked with transition team to convert previous DB to current DB.
  • Researched materials for writing Confidential Whitepaper Specifications for ITIP Re - Compete.
  • Worked with transition team to convert Confidential AA DB to UAPM.
  • Designed and documented new analysis and reporting processes.
  • Distinguished GOE and GFE assets from Confidential owned assets.
  • Processed IMACs and recorded metrics.
  • Provided daily support to various team members and submitted scheduled and ad hoc reports to manager and customers.

Confidential, Herndon, VA

Costing Lead

Responsibilities:

  • Supervised three costing analysts in the development and implementation of procurement processes, including requesting, approval, ordering, and tracking of hardware assets,
  • Submitted daily tracking reports. Managed vendor relationships concerning product and warranties.
  • Developed schedule for annual RFQ for costing of non contract hardware.
  • Proficient with the two procurement data bases used by department; File Maker and Asset Center.

Confidential, Bethesda, MD

Senior Purchasing Analyst

Responsibilities:

  • In 2002-03, saved Confidential International $200K by reissuing useable technology assets to internal departments.
  • Managed $120K in charitable donations in 2002-03.
  • Assisted Software License and Asset Management group with License Database cleanup (MacAfee, OnNet and others)
  • Streamlined and documented standard purchasing processes for Headquarters and Field.
  • Revised Co-Managed Guides (process documentation) on behalf of Confidential resellers in US and Canada.
  • Saved department $23K in LAN storage fees by coordinating review and cleanup of department shared network drive.

Helpdesk Analyst

Confidential

Responsibilities:

  • Developed and published Standard Operating Procedures for Confidential Helpdesk.
  • Obtained buy in from management and initiated solution to manage and archive Confidential department mailbox contents.
  • Initiated consolidation of hardware and software compliance data for use by Confidential Helpdesk.

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