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It Director, Execive Resume

UT

SUMMARY:

  • Experienced project/product manager with an extensive background in software implementations, including, SaaS, PaaS, and mobile applications.
  • Accustomed to successfully managing large, time - sensitive projects for internal and external clients while exceeding expectations.
  • With experience in both agile and traditional (waterfall) methodologies.
  • Equally comfortable collaborating with the team and/or engage independently.

TECHNICAL SKILLS:

SOFTWARE EXPERTISE: Microsoft Office Suite Products as well as: MS Project, Google apps, SharePoint, Salesforce, EMC CRM, ChangePoint, Connectwise, Workfront (AtTask), KeyedIn, Exigo, DirectScale; Netsuite provider, JIRA, and Slack.

DEVELOPMENT EXPERTISE: Scrum Master, sandbox environments, systems admin, configurations, updates and deployments, github, .ASP, XML, HTML, device level interface, server level interface, and systems integrations(API).

PROFESSIONAL EXPERIENCE:

Confidential, UT

IT Director, Executive

Responsibilities:

  • Reported to CEO.
  • Managed three ecommerce websites; development, testing, releases, content, images, and issues.
  • Implemented mobile app. And api’s.
  • Maintained/updated mobile app. New development, content, videos, and images.
  • Designed/Configured customer dashboards.
  • New Project>technical writing.
  • Server Maintenance, Network mapping.
  • Shortel phone networking and management.
  • New Employee onboarding; software licenses (logins), network mapping, computer set up/configuration.

Confidential, Minneapolis, MN

Senior Implementation Project Manager

Responsibilities:

  • Managed three existing customers; weekly calls, support items, and escalations.
  • Kicked-off three new customers, via the new product UI and upgrade version, platform.
  • Designed/configured dashboards of sixteen existing customers, via the upgrade.
  • Configured permissions, and reporting capability of sixteen existing customers.
  • Converted two existing customers from the old version UI to the new version platform.
  • Release management and milestone management.

Confidential, Springville, UT

Senior Project Manager

Responsibilities:

  • Product management; worked with the stakeholders to identify the market needs/goals.
  • Gathered project enhancement requirements, and designs for solution(s).
  • Identified the scope of new features and enhancements.
  • Resource and assignment management.
  • Release management and milestone management.
  • Participated in mobile app. QA.

Confidential, Salt Lake, UT

Project/Product Manager

Responsibilities:

  • Managed twelve internal client projects; CEO/President, marketing, creative, events, webDev, business dev, special projects, IT, fulfillment, customer support, academy and accounting.
  • Managed six development teams, including reactive team and QA resources.
  • Gathered project requirements, and designs for solution(s).
  • Scheduling,, engineering PR and point of contact.
  • Release management and milestone management.
  • Reported project(s) status to C-suite three times per week and provide daily email updates.

Confidential, TX

Implementation Project Manager, Operations

Responsibilities:

  • Managed 14 customer software implementation projects from initial sales hand-off through kick-off, design, final quality assurance,, client launch, and post-launch transition to support.
  • Managed client requests for customization of projects and interfaces.
  • Coordinated with sales for add-ons and escalations.
  • Coordinated with development on assignment prioritization and build completion dates.

Confidential, Orem, UT

Implementation Project/Product Manager, Operations

Responsibilities:

  • Managed three Emerging Market Customers.
  • Managed budget, scope and schedule of the initial software implementation.
  • Worked with the clients to identify product needs and gathered requirement documentation.
  • Managed client software maintenance, customizations, variables and deliverables.
  • Deployed code updates and copied programs to stage and live environments.
  • Beta testing, configurations and data migrations.

Confidential, Lehi, UT

Project Manager, Global Operations

Responsibilities:

  • Managed two development teams and two QA teams.
  • Managed IT and reporting/commissions database teams.
  • Resource and assignment management.
  • Budget management and analysis.
  • Identified the scope of the project(s).
  • Worked closely with development to ensure projects were on target.
  • Reported project(s) status to the executive team on a monthly basis.
  • Oversaw software code and migration deployments.

Confidential, Lehi, UT

Business Analyst, Global Client Services Operations

Responsibilities:

  • Omniture Employee of the Quarter.
  • Built and maintained operational support systems for an organization of 500+ individuals worldwide.
  • Managed 300+ projects in Workfront (AtTask) system including project/client assignments, resource management.
  • Implemented and trained groups on the use of business intelligence systems/PSA.
  • Managed, developed, implemented, and trained sales and account management groups in the use of a project management lookup tool and a process flow chart to ensure consistency in handling customer on-boarding.
  • Internal project manager; implementation consulting, engineering services, sales, account management, order management and legal groups.

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