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Business Analyst Resume

SUMMARY

  • IT Professional with 2+ years of experience in business analysis, quality assurance, technology management and consulting.
  • Proficient in entire development process & project management, including specification documentation, requirement gathering, testing and support.
  • Hands on experience working with ticketing system like JIRA, Service Now, etc. and writing tickets for Quality Assurance, reporting system flaws.
  • Adept in preparing business cases, business requirements and specification documents for process analysis as well as working in an agile software development team.
  • Ability to self - serve, plan and execute multiple projects with effective verbal, written and presentation skills.
  • A self-starter and a strong communicator with a desire to work hard and derive successful results.

TECHNICAL SKILLS

Business Analysis: Requirements Gathering & Analysis, Project Management, Process analysis, Use case Modelling

Testing and Analysis: JIRA, Service-Now Data, MS Project, HPE PPM, HPE ALM

Reporting Tools: Advanced Excel, SAS Miner, Tableau, Rapid Miner, MS PowerPoint, MS Visio, Rational Requisite Pro, Apache Office.

Database Management: MySQL, SSRS, MS Access, Oracle.

Data Mining: Predictive analysis, Classification, Regression, Clustering, Forecasting and other statistical modelling techniques.

Methodologies: Agile, SDLC, Six Sigma, Waterfall.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

  • Supported liaison activities between Business Relationships Management and IT Solutions Center.
  • Assessed business needs and identified business priorities by analysis of data (data gathering, transforming & analysis).
  • Analyzed processes using JIRA to map the capabilities of business models being used at Confidential and structure new ideas into execution.
  • Conducted feasibility studies and prepared test cases for process enhancement and improve system efficiency.
  • Constructed a data-centric system using ServiceNow for collaboration of processes across teams in the company for Product management and real-time progress reports.
  • Responsible for migrating organizational data for effective cost estimation and resource allocation for upcoming projects.
  • Created SSIS Packages to extract data from Excel files using Pivot transformation, conditional splits, aggregate to generate data for the reports.
  • Transformed complex data into compelling stories using Tableau and Excel for the clients and provided optimized results for better business decision making.

Business-Data Analyst

Confidential

Responsibilities:

  • Liaised with various cross-functional teams to prioritize business, data and information needs and suggested strategies for improving revenues on basis of sales data for an e-commerce website.
  • Collaborated with stakeholder groups across the organization to ensure business and technology alignment.
  • Proposed solutions meeting defined specifications and needs.
  • Gathering and mapping data from MS Access and SQL-Server into SAS & MS Excel for validation and forecasting using statistical techniques like regression analysis, factor analysis, etc. for periodic sales forecasting.
  • Utilized MySQL, Advanced Excel and Tableau to discover, analyze & model data for building ‘Sales Monitoring Dashboards’ used by management for resource allocation.
  • Generated tickets in JIRA and Service Now, to report process inefficiencies and collaborated with departments to resolve them.
  • Responsible for gathering and mapping data from MS Access and SQL-Server into SAS & MS Excel for validation and forecasting using statistical techniques like regression analysis, factor analysis, etc. for periodic sales forecasting

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