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Salesforce Admin Resume

San, FranciscO

SUMMARY:

  • 5 + year s o f ex p erie n c e as Salesforce Business and Quality Analyst for Service Cloud, Order To Cash, Employee management system, lightning Platform and Sales Cloud.
  • Certified Salesforce Admin Professional.
  • Experience in gathering, and analyzing user requirements and documenting user stories and creating to - be process flow diagrams.
  • Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
  • Experience working with Scrum teams and Agile Methodology .
  • Strong Salesforce Knowledge/Hands On Salesforce Admin Functionality and Knowledge of Visualforce and Apex coding.
  • Knowledge of Salesforce classic, lightning UI,
  • Experience creating Splunk dashboard and generating queries for debugging, ability to work closely with Delphi to understand exceptions.
  • Sound knowledge of HTML, Javascript, CSS, XML, SQL, SOQL, Visualforce.
  • Experience in analysis and configuring for Salesforce1 mobile application
  • Experience with creating custom objects and fields, managing user profiles, workflows and approval process, Data migration with data loader across Sandbox, reports, dashboards, wave analytics, lightning app builder.
  • Knowledge of 3rd party integration with Salesforce.

TECHNICAL SKILLS:

Platforms: Windows 10/8/7/XP, Mac OS, UNIX, Linux

Mobile Platforms: Windows Phone, iOS, Android OS

Programming: Java, HTML, CSS, XML, JavaScript, SOQL,SQL,Visualforce

Database: Oracle, MS SQL

Test Automation: Selenium WebDriver, JMeter

Networking: TCP/IP, FTP, HTTP, Internet, Intranet

Virtualization: VMware Player, Oracle VirtualBox

Bug Tracking: Jira, Bugzilla, Mantis

Browsers: MS Internet Explorer, Mozilla Firefox, Chrome, Safari, Opera

Other: Test Flight, and Crashlytics

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco

Salesforce Admin

Responsibilities:

  • Responsible for requirement gathering and understanding with the internal teams to translate the needs in to requirements.
  • Responsible for customizing and implementing profiles, roles, applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, reports.
  • Data migration across sandbox using Data Loader.
  • Work closely with Service cloud and sales cloud to adopt lightning and work with internal teams to translate the business needs.
  • Knowledge of Splunk to verify all issues with the server.
  • Collaboration with Delphi for all the production issues.
  • Created app using lightning app builder and worked on VF pages to support tabs and style changes.
  • Involved in browser and mobile specific changes.
  • Involved in verifying hybrid, mobile business applications on iOS and Android.
  • Strong interest in and demonstrated knowledge of various mobile devices and operating systems .
  • Experience testing applications as users configured with different profile permissions .
  • Experience with tools like XCode, Charles, Android Studio, HockeyApp for mobile testing.
  • Understanding of concepts and methods in client / server interactions.

Confidential

Salesforce Business Analyst

Responsibilities:

  • Involved in customer and partner portal implementation.
  • Lead discussions with various regional stakeholders to understand the requirements and involved in implementation of portals.
  • Configured the unlimited edition with new custom apps, profiles, objects, fields, page layouts.
  • Data migration across the environment using data loader.
  • Supported existing service cloud with case object.
  • Created email templates for various type of users.
  • Worked on customer cases for all admin changes.
  • Worked on data loader for export and import of data.

Confidential

Salesforce Business Analyst

Responsibilities:

  • Extensively involved in requirement elicitations of Point Of Sales application for retail client.
  • Created complete one stop solution for service team.
  • Worked closely with the customer to understand requirements and created business plan.
  • Involved in creation and customizing and implementing profiles, roles, applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, reports.
  • User Splunk for dashboard creation for the exceptions.

Confidential

Salesforce Analyst

Responsibilities:

  • Was actively involved in requirement elicitation process. Prioritized requirements by conducting competitive analysis.
  • Creation of Standard and Custom Objects and Tabs and Fields, Page Layout Customization
  • Case Management handled.
  • Migration of data across environment.

Technology: SOQL, Ap ex, Java S cri p t, CSS, V is u alforc e.

Confidential

Salesforce Admin

Responsibilities:

  • Was actively involved in service cloud, as part of which customer cases were solved.
  • In this process configured the org, created apps, profiles,objects,fields, workflows, validation rules, assignment rules.
  • Maintenance of sandbox and deployments using Eclipse IDE.
  • Created test classes for code average.
  • Created email templates using VF to support customer cases for different handsets.
  • Involved in data migration across sandbox.
  • Involved in onsite offshore cycle for business requirements, documenting changes and creating and supporting all the admin related changes.

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