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Chief Information Officer Advisory/chief Technology Officer Advisory Resume

Malvern, PA

SUMMARY:

  • Highly accomplished Information & Technology Management Professional with nearly 30 years of progressive responsibility in Business and Technology Consulting Healthcare, Pharmacy, Insurance and Distribution Industries.
  • Key contributor to enterprise - level strategic business and technology planning and decision-making.
  • Extensive experience in the selection, acquisition, deployment, customization, integration and migration to some of the top Business Systems Packages on the market today.
  • Combined with professional vendor partner relationships with the leading IT Consulting firms.
  • Heavy experience in the customization and integration of COTS packages.
  • Expertise in legacy system migration, integration and transition methodologies/best practices.
  • Experience architecting, designing, implementing and running flexible, high availability data centers, call centers and the associated technical infrastructure.
  • Versed in all the latest and emerging technologies and methodologies to insure a world-class environment.
  • Expertise in aligning Technical Strategies with Corporate Business strategies to ensure effective investment strategies and synergies.
  • Expertise in assessing the organizations Technological Team needs as well as evaluating the existing team capabilities.
  • Through a strong partnership with the Human Resources department and leading industry recruiters, build an effective team complete with strong leadership and talented staff.
  • Wrap up the Organizational Plan with succession planning and a talent development plan that best supports the technology team needs as well as the overall organization today and into the future.
  • Consistent success is complex business environments including Confidential 100 & 500 organizations.
  • Experienced in Human Resource requirements, IT Financial Management, Capital Asset Management, Industry and Government regulations, audits and reporting.
  • Overcome complex business challenges and make high-stakes decisions within fast-paced high-pressure environments using experienced-based judgment, innovation, strong work ethic, humor and irreproachable integrity.
  • Respected as a motivational, lead-by-example leader, change agent and proponent of empowerment and accountability.

IT SPECIFIC SKILLS, EXPERIENCE AND EXPERTISE:

Computing Technology: Mainframe, Linux, Cloud, Virtualization, Mobile, Blades

Application Development Methodology: Waterfall, Agile, RUP, XP, etc.

Application Architecture: Service Oriented Architecture, Web Services, n Tier, Public Domain

Automation Technology: Robotics, Conveyor, RFID, Bar Code, Puck/Tote Routing, Printing & Packing

Business Rules: iLog/WODM Rules Engine, Business Systems Requirement Specifications Development

Project Management: Waterfall, PMBOK, LEAN, SCRUM, etc.

Computer Operational Management: ITIL

Enterprise Management: Performance, Change, Release, Asset and

Customer Service/Contact Center Management: Call Center Technology and Process Reengineering

“GREEN” Computing Practices: Energy Efficient & ECO Friendly Data Center Designs

BUSINESS FUNCTION EXPERIENCE AND EXPERTISE:

  • Procurement, Purchasing, Buying & Category Management
  • Distribution: Supply Chain Management, Inventory Management, Warehouse Management. Light Manufacturing & Kitting, Automation Technology
  • Sales Management: Customer Relationship Management system
  • Clinical Business Systems - PACS, Clinical Decision Support, CPOE, EMM,
  • General Business Systems - Peoplesoft, Oracle, SAP, JD Edwards
  • Executive Information Systems - COGNOS and Hyperion
  • Business Development - Business Case Development and Program/Project Governance to insure realization of the Business Case ROI
  • Financial Systems and Information Management - Operational Finance and Budgeting as well as Capital Expenditure Planning
  • Customer Service/Contact Center Management - Call Center Technology & Automation, Skills Based Routing and Workforce Management
  • Policy & Procedure Process, Committee and Documentation repository using Microsoft Sharepoint
  • Business Process Re-engineering - SIX SIGMA, LEAN, CQI, TQM
  • Strategic Business Planning
  • Organizational and Staff Development - Development of formal Mentoring Programs
  • Business Systems Requirement Development
  • Merger & Acquisition - Due Diligence, Analysis, Execution and Integration
  • Industry Analyst Support - Reports, Opinions, Calls and Presentations
  • Electronic Data Exchange
  • Medical – EMR, EHR, NCPDP, ePrescribing,
  • General Business – ETL, EDI, EF

CAREER CHRONOLOGY:

Confidential, Malvern, PA

Chief Information Officer Advisory/Chief Technology Officer Advisory

Responsibilities:

  • Formal Operational Assessment Performed.
  • Initial Operational Stabilization efforts focused on System Performance, System Availability, Operational Documentation, Operational Policies & Procedures, Organization Re-structuring and Development of Project Management Office to ensure the successful planning and execution of large Business Projects required to meet our annual Business Plans/Budgets.
  • Developed Change and Release Management processes and staff
  • Implemented Documentation Management Technology and Methodology
  • Responsible for Internal and External Audit procedures and reporting.
  • Regularly scheduled reporting on regulatory, compliance and governance issues with the PA Department of Insurance, PA Department of Labor & Industry and Center for Medicare & Medicaid Services.
  • Implemented formalized Quality Assurance/Testing and Business Analysis teams and processes

Confidential, Mechanicsburg, PA

Executive Consultant

Responsibilities:

  • Implemented a Project Management Office
  • Change and Release Management processes and staff
  • Process and Procedure Committee established
  • Project Documentation: Process, Sharepoint structure and Technical Writing Team established
  • Corrected deficiencies in the Quality Assurance/Testing and Business Analysis teams and processes

Confidential, Philadelphia, PA

Chief Information Officer

Responsibilities:

  • Directed, implemented and managed all areas of Information Services
  • Responsibilities include Application Development, Automation Engineering, Project Management, Financial Management, Help Desk, Call Center Technology Management, Client/Server Engineering and Support, Distributed Field Service and Database Informatics Management.
  • Built the Specialty Pharmacy Business System to support a new business venture
  • Purchased our Core Business System source code from Confidential and in-sourced the development and support
  • Implemented Peoplesoft ERP system for our business, integrated with the Corporate Implementation
  • Implemented Key Government Regulatory, Industry Regulatory and HIPAA required Software changes to our Core Business System to maintain compliant
  • Acquired $1B competitor and fully integrated in 15 months: Great West

Confidential, Mechanicsburg, PA

Director, Project Engineering and Delivery

Responsibilities:

  • Staffed 5 dedicated project teams and coordinated shared resources for specialty areas and overlap areas.
  • Worked with the Project Managers to perform the Project Kickoff’s
  • Completed the Project Charter, Project Plan and Project Team setup within 60 days of the contract execution, for all 5 Projects.
  • Technical Infrastructure environments implemented within 6 months of the contract execution, for all Projects.
  • Oracle ERP Business Requirements Development completed in 12 months
  • The 4 Non-Oracle ERP Projects were completed and signed off on within 18 months of the contract execution.
  • Oracle ERP 11g implementation completed successfully and was signed off in 24 months of the contract execution.

Confidential, Harrisburg, PA

Executive Consultant

Responsibilities:

  • Analysis of the Data Centers used by the PA State Government for optimization.
  • Analysis of the Data Communication Network used by the Commonwealth of PA for optimization
  • Interviewed and analyzed all staff members responsible for the support of these infrastructures.
  • Completed all analysis in 9 months from the contract execution date. Project Budget was approved for $20M.
  • Re-designed a new plan and then presented the design to the CIO and GSA Steering Committee for signoff.
  • The design closed 4 data centers and replaced 40% of the data network required by the Commonwealth of PA which saved over $5M per year on hardware, software and services costs and $3M in annual staff costs.
  • New Design was implemented in 12 Month from design approval as Phase 1.
  • Migration of all legacy technology to the new network and data centers was completed in 12 months from the New Design Implementation as Phase 2.

Confidential, Norfolk, VA

Business Engineering Consultant

Responsibilities:

  • Interview internal business and clinical leaders for their perspective and insights as to the new venture.
  • Calculate the business opportunity for best and worst case scenarios.
  • Estimate the startup costs and a 5 year projected business model.
  • Present all findings to the CEO and the Board of Directors
  • Follow-up on all questions and additional information required to finalize the decision which included perspective organizational layouts, leader candidates and IT systems required.
  • Implemented the plan including all of the hiring and the JD Edwards Oneworld Business System implementation and customization.

Confidential, Philadelphia, PA

Vice President, Information Services Department

Responsibilities:

  • Implemented new Data Warehouse for Data Analytics - Oracle DB with Hyperion EIS and Cognos Self Service tools.
  • Expanded throughput and capacity to be able to dispense over 500,000 Rx’s per month or over 6M per year.
  • Re-engineered the production floor with automation from end to end including automated dispensing, manifesting and packing. Reducing the Cost to Fill for medication by 35%.
  • Implemented image recognition software to perform a quality/accuracy/safety check for medication being dispensed. Reducing our Error rates by 20%.
  • Implemented new call center technology that enable voice recognition, automated load balancing, “hot” transfers with CTI for screen “Pops” with voice and data system integration. Implemented call recording and playback for QA and training purposes. Improving our standard call center statistics(ie: AHT, FTR, ASA, Abandon Rate, etc) by over 40% and still reducing our labor rate by 15%.

Confidential, Annville, PA

Vice President

Responsibilities:

  • Directed, implemented and managed all areas of Information Services, Technology and Staff required to support the business initiatives.
  • Responsible for the acquisition and integration of 13 companies Data Technology and technical staff for a $1.3B International communications infrastructure sales and distribution company.
  • Responsible for support and management of Technology and Information Systems used by 1,000 users in 25 locations across 7 countries.
  • Implemented new ERP Business System, Peoplesoft
  • Migrated all new corporate acquisitions onto the new ERP system
  • Implemented new INTERNET and INTRANET websites; Implemented Business to Consumer and Business to Business capabilities on the new INTERNET sites.
  • Implemented new Data Warehouse for Data Analytics - Microsoft SQL Server backend with Hyperion frontend tools.
  • Managed through the Y2K issues for the business with very minor issues due to pre-planning and pre-migrations
  • Implemented new Customer Relationship Management system - Salesforce.com.

Confidential, Camp Hill, Pennsylvania

Director, Project Management Office

Responsibilities:

  • Designed, implemented and staffed business logistics discipline for the IT department.
  • Implemented a Project Management Office including Project, HR, Financial, Change/Release, Test/QA, Purchases/Procurement, Training Management staff and functions.
  • Established IT Policy and Procedure Committee
  • IT Documentation Management: Processes, Lotus Notes repository and access structure as well as a Technical Writing Team to maintain
  • Responsible for the $90M Annual Operating Budget as well as an average IT Capital Investment Budget of $15M

Confidential, Camp Hill, Pennsylvania

Director, Computer & Network Engineering

Responsibilities:

  • Responsible for all Voice Communications, Data Communications and Computer Technology engineering, Implementation and operational support.
  • Responsible for all contract negotiations, procurement, P&L management, budgeting, resource recruitment and staff training & development.
  • Confidential is a $13B, Confidential 500 Retail Pharmaceutical company with 4,000 nationwide stores.
  • Responsible for support and management of Voice/Data/Client/Server Technology and Infrastructure used by 98,000 users over 4,200 locations nationwide, including Warehouses, Regional Offices, etc..
  • Implemented new Client/Server computing infrastructure for departmental computing and file sharing.
  • Worked with the Mainframe Application Development department to identify Client/Server Application candidates based on the technology profile.
  • Migrated 27 Mainframe Applications and the associated data to the Client/Server Infrastructure the first year, recognizing a $5M savings in Hardware/Software/Staff costs.
  • Implemented Application Performance Metrics to track Before and After performance of the migrated Applications. Application Performance improved over 20% in the first 6 months then jumped to 50% for the next 6 months as additional tuning was performed and the staff became more proficient. After 18 months, the performance of the Applications that were moved, had been optimized and gains were very minor.
  • Implemented Business Customer Satisfaction surveys to track the Before and After customer satisfaction for the migrated Applications. Customer Satisfaction increased over 50% in the first 12 months. Each subsequent year showed a 15% increase in the Satisfaction levels.
  • Implemented new Client/Server based Data Warehouse for Data Analytics – Oracle. The load that was removed from the mainframe was significant enough that a full year of planned IBM Mainframe upgrades were delayed as a result which represented $7M.
  • Implemented a new VSAT Satellite Voice and Data Network for all of the stores and remote locations. This ran our POS System, Pharmacy System and provided access to all Client Server and Mainframe based Applications. The cost to implement was $97M which allowed the ROI for the entire upgrade to be realized in 24 months. Network Speed was 1.2 Seconds, end to end.

Confidential, Baltimore, Maryland

Director, Computer & Network Engineering

Responsibilities:

  • Develop Documentation and an Analysis of the existing Infrastructure
  • Interviewed and analyzed all staff members responsible for the support of these infrastructures.
  • Completed all analysis in 12 months from the contract execution date. Project Budget was approved for $10M.
  • Re-designed a new plan and then presented the design to each of the CIO’s and Project Steering Committee.
  • The design saved over $5M per year on hardware, software and services costs and $1M in annual staff costs.
  • New Design was implemented in 12 Month from design approval as Phase 1.
  • Migration of all legacy technology to the new Infrastructure was completed in 12 months from the New Design Implementation completion as Phase 2.
  • Worked with the individual Application Development departments to identify Client/Server Application candidates based on the technology profile. Clinical Applications were the main target based on how they were used and the advantage that would be recognized from the Global access of the data.
  • Migrated 12 Applications and the associated data to the Client/Server Infrastructure the first year, recognizing a $2M savings in Hardware/Software/Staff costs.
  • Implemented new Client/Server based Data Warehouse for Data Analytics – Oracle. This was a consolidation of all individual Data Warehouses used across Johns Hopkins.

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