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Team Lead Resume

Lisle And Downers Grove, IL

EXPERIENCE:

Confidential, Lisle and Downers Grove, IL

Team Lead

Responsibilities:

  • Direct team of Network Engineers in day to day operations tasks.
  • Created a public forum for information sharing with Network Engineers and management personnel for customer transition strategies.
  • Manage, direct and mobilize contractor resources as applicable
  • Present Confidential operational capabilities to customer representitives, staff, and subject matter expert(s).
  • Network Lead for Major manufacturing client infrastructure upgrade.
  • Implemented ITIL process for SPOC incidents and ticket management.
  • Lead Network engineer for Railroad Entity that was divesting into 2 separate companies. Provided SME and VPN and Network support.

Senior Network Engineer

Confidential, Memphis TN

Responsibilities:

  • Design maintenance, daily network health check for all Switches, Routers, Wireless AP’s, Fiber and copper infrastructure
  • Design, implement, and troubleshoot all network support infrastructure including: Cisco 6513 Core Network Switches, APs, and Cisco Catalyst 2960 (FAX Writer) worldwide Elevator communications.
  • Support 3 Data Centers in Memphis, Germantown, Middleton TN. Duties included gathering configuration inventory for customer switches, routers, AP.
  • Daily Support Calls regarding ticket queues for Network and Security Teams. Reporting of daily statistical metrics (SM9).
  • Weekly support calls for Customer’s vendors to track project, metrics, and project support progress.

Senior Network Engineer

Confidential

Responsibilities:

  • Design, maintenance, daily network health check for all Switches, Routers, Wireless AP’s, Fiber and copper infrastructure.
  • Design, implement, and troubleshoot all network support infrastructure including
  • Next Gen Cisco Wireless Network Project at Customer R&D and Operations Campus (Western Suburbs)
  • Replaced EOL Cisco 651x Switches with 4510 Catalyst
  • Modernization Project (Indiana) to upgrade Cisco ASA / Wireless AP in industrial environment.

Senior Network Engineer

Confidential, Wooddale, IL

Responsibilities:

  • Managed infrastructure security design, implementation, and support.
  • Managed and executed against project plans.
  • Communicated project status to senior executives.
  • Created documents and diagrams supporting customer projects.
  • Managed teams of technicians and consultants.
  • Communicated and acted on potential business opportunities.
  • Managed multiple projects across numerous clients.
  • Creation of inventory database to track installed and warehoused communications hardware resulting in maintenance contract renegotiation saving thousands of dollars, a year in maintenance costs.

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