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Ebusiness Systems Management Analyst Resume

Arlington, VA

PROFESSIONAL SUMMARY:

Information Technology/Systems Management Analyst professional with over 10 year’s extensive experience in supporting, developing technical solutions to meet various organizations requirements. An expert in managing, analyzing and troubleshooting multiple projects. Known as a goal - oriented strategic-thinker with strong analytical; excellent oral and communication skills.

TECHNICAL PROFICIENCIES:

Software: WAWF Suite (iRAPT, EDA, Cort Tool), FPDS, CAMIS, PRISM, Internet Explorer, Firefox, Outlook, Excel, Word, Notes, HP Service Desk Manager, KISAM, Citrix, Corelogic, Yardi, Lead2Lease, Jenark, JAWS, Zoomtext, Vaultware

Operating Systems: Windows 7 and above

PROFESSIONAL EXPERIENCE:

eBusiness Systems Management Analyst

Confidential, Arlington, VA

Responsibilities:

  • System Administrator for various applications (WAWF Suite, PRISM, FPDS)
  • Analyze and investigate issues to resolve system related matters
  • Answer technical queries, assist and train users on systems/applications
  • Draft policy guidance, updated Onboarding Guide and created/updated SOPs
  • Serves as a functional specialist on complex automated systems which support pre/post operations in the Acquisition Department
  • Developed SLA for CAMIS support contractor
  • Executes a variety of oversight responsibilities in requirements analysis/documentation, program usability for execution of Acquisition requirements, coordination of automation efforts with other ONR Business units
  • Report writing, troubleshooting, testing and functional expert for DoD, Federal and Navy related systems
  • Constructs agendas, meeting minutes and other correspondence as needed
  • Currently supporting an implementation project for a paperless environment
  • Determines requirements, implements, maintains and enhances business systems

IT Systems Analyst/Implementation Coordinator

Confidential, Reston, VA

Responsibilities:

  • Ensures incidents are escalated properly, appropriate management notifications are made, and needed technical skills resolve incidents are properly assigned
  • Monitored progress and completion of ACA processing
  • Monitored End to End dashboard (E2E), managed flow of d Confidential, KISAM ticketing, Web methods dashboard and BOE reports
  • Monitored and engaged during all ACA deployments/upgrades
  • Determined requirements, implemented, maintained and enhanced business systems
  • Monitored and collected d Confidential on system performance
  • Opened bridge lines, hosted calls for deployments and maintenance windows and created an updated report
  • Analyzed, detected and corrected technical problems
  • Assisted in the analysis of new applications
  • Coordinated projects and ensured SOP’s are updated and created as needed
  • Liaison between internal and external customers
  • Ensured for RLTS (Release Level Technical Support) on KISAM (IRS Inventory Management System)
  • Assisted and trained customers

IT Support Specialist/Tester

Confidential, Baltimore, MD

Responsibilities:

  • Diagnosed and troubleshooting of IRS systems issues; included running portal checks and documenting help desk tickets issues and resolutions
  • Assisted clients and provided computer help desk support via telephone, email and the Office Communication Server messenger (OCS)
  • Provided systems support on customers computers
  • 24/7 on call support for Tier 2 and 3
  • Ran daily portal calls using HP Service Manager
  • Create and provide various reports for management and clients using Confidential HP) Service Manager/Knowledge base, Incidents/Problems tickets, Service Management (KISAM) Tool
  • Created and built test plans, executed test cases and communicated the results for the Business Objective Enterprise (BOE) Compliance Audit; utilizing the tool Job Access for Windows and Speech (JAWS)
  • Implemented test plans to ensure programs are tested and debugged
  • Planned and implemented backup and recovery procedures

Adminstrative Support

Confidential, Washington, DC

Responsibilities:

  • Developed and revised reports, presentations and excel templates
  • Processed accounts payable/receivable, greeted visitors, responded to customer inquiries in a timely manner and developed memoranda
  • Responsible for planning and organizing luncheons and office functions; planned and organized travel arrangements, meetings and conferences for senior personnel
  • Tracked and organized calendars and schedules for senior personnel; made arrangements for clients and potential associates of senior personnel

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