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Acting Chief Information Officer Resume

SUMMARY:

  • Proven IT and business strategist with over 30 years of experience increasing operational efficiencies, controlling project costs/time - frames and implementing/maintaining technology initiatives to support business objectives.
  • Expertise in systems analysis, strategy definition, product development, project management, due diligence, budget management and resource loading.
  • Capable of working in a broad range of organizations from start-ups to large/mature IT organizations including experience with Provider (hospitals and small doctor’s offices), Health Plans and Health Care Technology Organizations.
  • Tenure and experience in matrix organizations working across the enterprise to meet deliverables both in technology and business.
  • Mature Program management skills acquired over the last 30 years of tenure.
  • Significant passion for delivery, accuracy and leadership gathered over the last 30 years.
  • Strategic & Tactical Planning & innovative strategies
  • Product Line Due Diligence
  • Global Infrastructure Implementation/Management
  • Major Project Management/Deployment
  • New Technology Implications Evaluation including ACO / ACA and Meaningful Use Strategies
  • Procedure/Process Integration Process Reengineering & regulatory controls
  • BPO Definition/Model Design
  • Crisis Interception & Risk Analysis/Security Management
  • Business Plan Creation & Presentation
  • Venture Confidential Negotiations & Contract Negotiations
  • Organizational Development & Vision
  • Team Building, Mentoring & Staff Leadership
  • Mergers/Acquisitions & Conversions
  • Vendor Selection & Negotiations

TECHNOLOGY SKILLS:

Hardware/Networks: IBM Mainframes, Cloud Based Solutions, Infrastructure solutions, HP3000, HP9000 and SUN. Unix (O/S).

Software: Sequel, Client Server, Internet, Intranet development environments, Oracle DB and Warehousing DB2SDLC & LEAN Methodologies and testing strategies.

Strategies: Mergers & acquisition strategies; Modernization of legacy systems; Enterprise strategies and workflow streamlining; IT operational alignments; Governance; IT Models.

PROFESSIONAL EXPERIENCE:

Confidential

Acting Chief Information Officer

Responsibilities:

  • Provided innovation to City’s current applications and defined the modernization of the City’s enterprise strategy.
  • Defined the approach and strategy for the migration of a thirty year legacy system housing $2 billon of the City’s revenue to cloud based technology.
  • Defined development of the strategic direction to address some of the significant challenges the City faces in their technology stack. Provided the staff with clear understanding of gaps and introduced culture change and operational processes to address gaps. Setup a PMO governance and service oriented architecture.
  • Defined a shared service model for the City.
  • Defined a Service Catalogue to provide the City clarity with the technology services (core vs. non-core)
  • Defined approach to change staffing model including hiring of staff to augment current staff loads.
  • Gathered information to set the direction of the Enterprise Information technology strategy for the City.
  • Provided direction and created partnerships with Universities to create the Enterprise Data Warehouse. Created a governance approach.
  • Responsible for the Infrastructure strategy
  • Responsible for the CISO strategy.
  • Responsible for Finance and Operations with a budget responsibility of $28M and 15,000 users.

Confidential

Deputy, Chief Information Officer

Responsibilities:

  • Provided innovation to City’s current applications and defined the modernization of the City’s enterprise strategy.
  • Defined the approach and strategy for the migration of a thirty year legacy system housing $2 billon of the City’s revenue to cloud based technology.
  • Defined development of the strategic direction to address some of the significant challenges the City faces in their technology stack. Provided the staff with clear understanding of gaps and introduced culture change and operational processes to address gaps. Setup a PMO governance and service oriented architecture.
  • Defined a shared service model for the City.
  • Defined a Service Catalogue to provide the City clarity with the technology services (core vs. non-core)
  • Defined approach to change staffing model including hiring of staff to augment current staff loads.
  • Gathered information to set the direction of the Enterprise Information technology strategy for the City.
  • Provided direction and created partnerships with Universities to create the Enterprise Data Warehouse. Created a governance approach.

Confidential

Independent Executive Consultant

Responsibilities:

  • Provided turnaround strategy to Initiatives that were challenged including redefining approach and strategy of the program.
  • Provided HIPAA requirements to agency’s case management system supporting the elderly and disabled.
  • Provided overall IT direction on all aspects of information Technology including introducing mobile technology for data capture and operations.
  • Introduced mobile technology solutions to capture data at point of entry and reduced data redundancy.
  • Moved overall Program forward in order to address the Agency’s needs given the previous application was antiquated and did not address business growth.
  • Reviewed staffing requirements and re-aligned organization including developing policies and procedures.
  • Supported internal and external staff of a capacity of 480 people including defining overall budget requirements for the enterprise.
  • Defied all training requirements for remote and internal staff for the agency’s case management system.
  • Solved for the Program and Grants process and re-architected the system to support the growth of the business model. DCOA did not have a financial and billing system. The concept was introduced as a new approach.
  • Worked with a vendor to deploy a cloud based solution including negotiations on contract changes.
  • Defined strategy for ‘sun setting’ legacy system including all systems that integrated to the core system.

Confidential, Carroll County, MD

Independent Consultant

Responsibilities:

  • Provided leadership to CFO on strategy and initiation of the ACO initiative
  • Completed diligence of ACO requirements.
  • Transitioned initiative to internal staff for implementation and execution.

Confidential

Sr. Technical Project Consultant

Responsibilities:

  • Provided leadership to the Claims team for Health Information Exchange
  • Guided and developed the team including hiring resources to meet and support the initiative.
  • Provided guidance and direction to team on all requirements gathering including technical solutions and implementation requirements.
  • Met aggressive timelines and delivered on dates per the project schedules.
  • Worked within a modified Project methodology in order to meet aggressive timeline.

Confidential

Independent Executive Consultant

Responsibilities:

  • Provided strategic direction to merger of Inova Health Plan and Aetna Health Plan. Defined the technology strategy for ACO and Clinical Integration including policies and procedures and integration requirements with the rest of the Inova organization.
  • Provided team with direction on ACO strategy and gained consensus with Physician groups on the value of hospital and physician partnership for improved health and meeting ACA and Meaningful Use requirements.
  • Provided Direction to Executive Team on Technology Governance and Processes required to establish a new health plan.
  • Completed strategic contract in six-month timeframe.

Confidential, Baltimore, MD

Independent Consultant

Responsibilities:

  • Conducted diligence on a data center move that was behind schedule and over budget.
  • Provided turnaround support to realign the approach and strategy of the Program Team.
  • Provided support to a $50 million data center restructure and move of a remote data center to an in house solution.
  • Responsible for the architecture, design and implementation of data center solutions and regulatory controls.
  • Negotiated with vendors on contracts and consulting support for deployment.
  • Defined policies and procedures for governance of data center including disaster recovery plans.

Confidential, Bethesda, MD

Program Director

Responsibilities:

  • Responsible for acquisitions of health plans and implementation of acquired plan.
  • Responsible for integrating technology solutions of the acquired plans. Worked in a matrix function to obtain resources to achieve successful completion of project.
  • Defining integration strategies including project management methodologies and security governance in acquisition.
  • Defined overall IT governance of the new health plan.
  • Managed a team of direct and matrix resources of 400 people.
  • Completed the migration of the health plan into Coventry successfully.

Confidential, Rockville, MD

Sr. Customer Site Executive

Responsibilities:

  • Responsible for supporting 3,000 administrative staff and Medical staff with on-going operational and medical technology. Responsible for Providers and Patient Care.
  • Responsible for the enterprise wide information delivery system inclusive of all aspects of the hospital technology including satellite hospital information delivery.
  • Advise executive management (CFO and Medical Board) on technology strategy for hospital growth
  • Responsible for budget controls and cost containment in excess of $5M.
  • Responsible for significant tower expansion project including all infrastructure, applications and process delivery.
  • Responsible for implementation of all new applications for current operational requirements.
  • Responsible for the five-year projection plan for the hospital.

Confidential, Harrisburg, PA

Sr. Director of Enterprise information Management

Responsibilities:

  • Responsible for the enterprise wide data repository. The initiative was facing numerous challenges with infrastructure, resource and budget issues.
  • Redefined department requirements and structure to deliver on end product.
  • Responsible for the future vision of the data warehouse and national participation of initiative.
  • Defined the architecture and implementation through best practice methodologies for all phases of project delivery.
  • Responsible for direct (15 direct staff) and matrix staff across the enterprise. Required skilled negotiations with all functional department managers. This was completed within the first three weeks of tenure on the job.

Confidential, New York, NY

Independent Executive Consultant

Responsibilities:

  • Researched and traveled international markets evaluating operational and technical issues related to the positioning of a remote BPO.
  • Presented results report to HMS executive management.
  • Met with venture capitalists to determine opportunities/interests in USA for international outsourcing.
  • Defined workflow, process/procedures and technology to support remote international BPO site/operations and presented cost/revenue models.
  • Advised venture capitalists with information on BPO methodologies.
  • Wrote comprehensive business plans defining start-up organization for technical product line and BPO operation.
  • Clearly defined risks management issues related to managing remote BPO model. Presented HMS and venture capitalists on associated risks.
  • Responsible for a budget of $15M and a headcount of 50 technical resources.

Confidential, New York, NY

Chief Technology Officer

Responsibilities:

  • Facilitated process of repositioning product for sale on open market by writing complete business plan and negotiating with Venture capitalists to create/capture opportunities.
  • Successfully restructured network and migrated geographic location of IT organization from Washington DC to New York City.
  • Defined severance package for laid-off employees.
  • Saved company continued loss in expense by conducting product line due diligence and providing recommendations to executive committee. Recommended ‘sunset’ of product line.
  • Recommended budget changes/realignment and depreciation of items.
  • Implemented and negotiated closure to vendor contracts.

Confidential, Chicago, IL

Chief Information Officer

Responsibilities:

  • Provided framework for organizational growth by analyzing/restructuring IT infrastructure and implementing changes required (company has grown as much as 25% its original size with no IT problems).
  • Implemented infrastructure supporting remote site and eventually an international site. Defined international IT organization as cost containment strategy.
  • Redefined budget and collaborated with CEO/CFO to delineate required changes and obtain new budget approval.
  • Refined structure of various functions, establishing individual leadership at each level.

Confidential, Rockville, MD

Executive Director Product Development

Responsibilities:

  • Hired/reduced staff, oversaw budgets for applications and implemented all required changes to deliver product to market.
  • Supervised 42 technical staff and four functional application areas with three areas having critical
  • Released product to open market with 30 to 50 clients running businesses on it. Managed additional applications on the OPEN product line after delivering on integration efforts. Analyzed/redirected product line.
  • Established new technical direction to rewrite all code in Forte on tightly managed project schedule after analyzing financial systems design and concluding that the strategy to use COBOL and Forte code modules in close integration was flawed. Delivered finished project in only seven weeks and met all specifications, the 1st AMISYS OPEN platform component to meet project timeline and quality targets.
  • Reduced AMISYS OPEN membership subsystem bug count from 150 issues to zero, readying final release of membership upon completion of claims subsystem by another organization.
  • Integrated claims review products (Code Review, Claim check, CRMS and CCMS) after acquisition of two organizations. Successfully released products that generated $10M over three years for Confidential to open market.
  • Promoted line personnel and team leads to management positions and mentored new managers through difficult personnel problems, technical issues and organizational challenges. Helped employees set career objectives and plan for advancement.

Confidential, Portland, Oregon

Director of Information Systems

Responsibilities:

  • Managed overall IT Organization and oversaw 24 x7 data center with production controls requiring implementation.
  • Guided application changes/new applications development, maintained business needs through applications, directed operations and converted/integrated technology between parent and remote sites.
  • Collaborated with community to define requirements and position application for growth.
  • Defined/managed risks and established vendor partnerships. Implemented regulatory/compliance issues (NCQA and HIPAA) and managed 35-member staff.
  • Restructured Development, Production and Database Management departments for increased efficiency.
  • Provided strategic vision, championing corporate Intranet Web and database development Implemented project development/implementation processes.
  • Completed a seven month conversion after acquisition of Seattle, WA based HMO within schedule time frame. Converted systems from SureCare to Amysis with production of 26,000 claims per month and 300 system users.
  • Maintained continuity of business while relocating data center, including 300 users and all production equipment.
  • Achieved NCQA accreditation for Health Plan through IT support and implementation of application changes.

Confidential, Portland, Oregon

Development Manager

Responsibilities:

  • Directed Risk Model Application project, defining application design, needed resources and project timelines.
  • Grew organization and resources 25% and forged partnerships with business community, restoring relations/repairing damage done by former leadership.
  • Assumed ownership for troubled physician capitation project. Redefined project scope, established user requirements, froze specifications after user review/approval, set new schedule with measurable milestones and delivered project on time (within six months) and under budget (less than $500,000).

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