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Pricing Application Manager & Salesforce Admin Resume

SUMMARY

  • Information Technology, Training, and Software Implementation Professional
  • 12+ years experience in Business Information Systems, Sales Process, and Software Implementation.
  • Various acknowledgements for goal attainment, client satisfaction and leadership skills.
  • Responsible for managing multiple implementation teams across the United States and Canada.
  • Recognized by previous supervisors for creating revenue positive workflow process improvements.
  • Account Management & Vendor Relations Management/Leadership & Team Building
  • Application Training and Support Process Improvement & Workflow Analysis
  • Salesforce.com, Microsoft CRM & MS Office Business Development & Strategic Consulting professional experience

PROFESSIONAL EXPERIENCE:

Confidential

Pricing Application Manager & Salesforce Admin

Responsibilities:

  • Responsible for the administration & management of Confidential pricing and quoting SAGE ERP application tool.
  • Salesforce Admin. working in partnership with the VP of Sales to fully utilize SFDC sales matrix reporting.
  • Manage RFP/RFI proposal solutions through Salesforce for new GPO/IDN sales development activities.
  • Collaborate with sales team to implement process efficiencies by way of workflow re - engineering.
  • Develop and execute training to support the sales team and business units on ERP software and SFDC.
  • Assist Executive management on special projects and/or technological initiatives e.g. software installs.
  • Act as an additional resource for business units in projects, analytics, system upgrades and ERP testing.

Confidential

Technical Development Rep.

Responsibilities:

  • Act as the Application Specialist for Identity Finder Security Software to support implementation.
  • Analyze business user needs, document and translate into proper customer specifications.
  • Participate in on - site client meetings to identify software workflow issues and coordinate solutions.
  • Technical input to support the workflow for the customer, account mgmt. and project mgmt. teams.
  • Provide technical analysis of service level agreements for contract renegotiations.
  • Successful management of budget, territory travel at 75%, company PCI and HIPAA compliance.

Confidential

Centered Client Alignment Rep.

Responsibilities:

  • Manage the technical relationship of Confidential Electronic Medical Records Software clinical client base.
  • Develop and nurture relationships with Physicians, Clinical Staff, Directors, and C - suite Executives.
  • Own the implementation workflow of E-Prescribing and Pyxis Cart clinical systems at client facilities.
  • Consult on requirements, defining best practices, design decisions and staff policy and procedures.
  • Act as a mentor for both customers and internal team members through project start through go-live.

Confidential

Sr. Software Implementation Manager

Responsibilities:

  • Managed a 30 - person software implementation team across the U.S. and Canada.
  • Perform customer site assessment and facilitate project design of Confidential FS products and technologies.
  • Conduct on-site visits to ensure implementation teams were within established SLA goals.
  • Accountable for appropriately staffing implementation teams congruent to scope of project.

Confidential

Sr. Technical Account Manager

Responsibilities:

  • Technical Account Management responsibilities to assist the sales team in onboarding new customers.
  • Responsible for managing, coordinating, and establishing priorities for the complete life - cycle of implementation of solutions designed to meet the customers business requirements. education

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