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Senior Manager, Global Analytics Resume

Bentonville, ArkansaS

SUMMARY:

  • A dedicated and adaptable retail operations professional with extensive experience in all aspects of new product development/launch, inventory management, merchandising, Confidential, market analysis, loss prevention, promotions, strategic planning, and /development.
  • Implements processes to optimize productivity and increase efficiency, driving bottom - line growth and ensuring continuous success for a company.
  • Leverages a keen eye for detail to solve problems quickly and maintain smooth operations, promoting ongoing prosperity and for a corporation.
  • Utilized Tableau software to build dashboards displaying internal data from a merchandising and operations perspective.
  • Worked with Confidential to develop a multivariate regression model to forecast store traffic and identify stores that would benefit from added labor.
  • Managed projects within Confidential and Analytics team utilizing quantitative and qualitative data.
  • Projects included trip type segmentation through internal POS data and a survey based study on 16 major identified trip types providing insights into Customer behavior internally and externally to Confidential .
  • Contributed to Confidential MoneyCard pre-paid reloadable debit card project, targeting unbanked customers and generating $3,000,000 annually in fees.
  • Held responsibility for Confidential Visa Gift Card, generating $4,000,000 annually in fees.
  • Led Comptroller Check Cashing, enabling check cashing for irregular checks issued by multiple states. Cashed 60,699 irregular checks totaling $16,279,984.40 since February 2008.
  • Served on Front End Optimization Flight team, improving Customer experience during checkout process.
  • Collaborated on development of tax exempt system to reduce $7,000,000 dollars in fines by state tax auditors.
  • Developed signature capture pinpad device rollout.
  • Contributed to development and rollout of CSM Workstation, generating alerts of cashier needs systematically. Created and rolled out self-checkout system.
  • Worked closely with team on coupon risk mitigation project, developing system to reduce amount of fraud occurring at POS through systematic limitations.
  • Rolled out Confidential Handheld Device to replace Telxon handheld.
  • Oversaw Email the Troops on gift registry, developing and deploying system enabling customers to email troops.
  • Partnered with compliance to develop system in CSM Workstation to identify cashiers approaching meal periods.
  • Implemented Confidential Checklist for district managers to perform with rollup reporting.
  • Added feature tracking indicator to hand-held terminal to indicate item as on feature tracking.
  • Initiated and implemented project to reduce inventory by restricting ability to order by relevant job codes.
  • Managed external storage picklist, contributing to development of project tying picklist system to trailer listing to identify externally located merchandise needed on sales floor.
  • Cooperated with compliance in development of system restricting sale of tobaccos to specific registers to comply with agreement with Attorneys General of 36 states.
  • Introduced Manager’s Handheld to provide store management thin client functionality on mobile platform.
  • Generated Layaway Express system to reduce wait time for customers during peak seasonal times, enabling handheld terminal to operate as layaway register.

COMPUTER SKILLS:

SQL, VBA, SAS Enterprise Guide, SAS Enterprise Miner, SPSS Clementine, Tableau, MS Access, MS Excel, MS Word, MS Pocket Excel, MS PowerPoint, MS Project, Confidential Retail Link

EXPERIENCE:

Confidential, Bentonville, Arkansas

Senior Manager, Global Analytics

Responsibilities:

  • I provided the list of stores to the Global Business Process Team to ensure labor money back to the stores was in line with shareholders expectations.
  • Worked with IRI to develop trip type models for market basket transactions to better understand Customer behavior.
  • Designed Tableau dashboards and data visualizations utilizing various data sources including Teradata and Greenplum to support the business.

Senior Manager

Confidential

Responsibilities:

  • Held responsibility for using software, including Tableau, Alteryx, and SPSS Clementine, to develop reporting, contributing to execution of merchandising strategies and executive ad hoc requests.
  • Worked closely with senior executives of strategic business units.
  • Oversaw planning and execution of Action Alley, generating $1,500,000,000 per year in sales.
  • Identified gaps in processes across business areas to drive change, improving company performance and efficiency.
  • Coordinated merchandising strategies with field team to align merchandising and operations.

Senior Manager

Confidential

Responsibilities:

  • Used internal and external data to produce actionable insights as well as reporting.
  • Produced analysis using household data, measuring effect on customer spend across Confidential upon transfer of prescription.
  • Estimated corporation’s share of 2008 tax stimulus using ARIMA forecasting model.
  • Created analysis measuring new households shopping at stores for use at April 2008 analyst meeting.
  • Served on team working closely with Confidential to create insights lab, with combination of new hardware and software technologies, contributing previously impossible researching to data.
  • Provided analysis of new HEM format stores using household data to understand customer behavior, redirecting strategy on implementation.

Senior Business Analyst

Confidential

Responsibilities:

  • Worked closely with business area to manage information systems projects supporting products for company’s financial services.
  • Held responsibility for obtaining and analyzing data for financial services products, including Patriot Act data for compliance purposes.

Project Manager

Confidential

Responsibilities:

  • Initiated and managed projects to improve store-level operations based on associate feedback, executive direction, and field experience.
  • Worked closely with multiple areas/divisions of company, including Confidential, marketing, merchandising, replenishment, loss prevention, legal, store planning, and internal audit to complete projects, ensuring implemented changes produced positive global effects.
  • Obtained data and provided analysis for projects, reporting from stores to executive level.
  • Contributed to production of executive presentations for shareholders, financial analyst meetings, year-beginning meeting and holiday meeting.
  • Delivered presentations to home office/field associates.

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