Professional Services Senior Analyst Resume Lansing, Michigan - Hire IT People

SUMMARY

Senior Business Analyst with over ten years of experience in health care.
Expert in the Medicaid Information Technology Architecture (MITA) framework, gathering and defining requirements, developing and documenting system design and project documentation; facilitating client status, requirement, and design meetings; and mentoring and training peers. Motivated, detail oriented, self - starter with excellent customer-facing, organizational, interpersonal and communication skills.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential, Lansing, Michigan

Professional Services Senior Analyst

Responsibilities:

Confidential, Lansing, Michigan

Senior Business Analyst

Responsibilities:

Identify and define project scope and objectives.
Communicate project goals and objectives to development team.
Create and maintain application design documentation and project deliverables, including requirement specification documents, use cases, and requirement traceability matrices.
Identify areas of opportunity through research and interpretation of data.
Interact and communicate with a diverse group of individuals including executives, managers, and subject matter experts.
Facilitate, organize, and coordinate customer-facing meetings including requirements gathering sessions, joint application design sessions, status meetings, and change control meetings.
Provide status updates on project activities for project stakeholders.
Engage cross-functional teams to discuss requirements and design solutions.
Facilitate release planning with client and project team members.
Develop training materials and conduct internal and external training sessions.
Mentor new hires and college interns by establishing goals and ensuring that established goals were met.
Coordinate peer and quality review activities.
Support regression, system, user acceptance and unit testing.

Confidential

Business Analyst/Consultant

Responsibilities:

Prepared project deliverable documents including training and risk and issues management plans, gap analysis, state self-assessments, and MITA road maps.
Interview business process owners.
Identified client “as-is” and “to-be” business processes.
Make recommendations for process improvement based on interviews with customers, industry standards, and best practices.
Coordinated and facilitated customer-facing meetings including MITA sessions, requirement gathering sessions, and status meetings.
Conducted daily, weekly, and monthly audits to ensure quality measures and organizational best practices were met.
Developed operational policies, procedures, and process flows.
Provided feedback and guidance to staff regarding federal and company quality measures and policies.
Suggested process improvements based on quality audits.
Provided excellent customer service to internal and external customers, including healthcare providers..
Researched and resolved escalated issues.