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Professional Services Senior Analyst Resume

Lansing, MichigaN


  • Senior Business Analyst with over ten years of experience in health care.
  • Expert in the Medicaid Information Technology Architecture (MITA) framework, gathering and defining requirements, developing and documenting system design and project documentation; facilitating client status, requirement, and design meetings; and mentoring and training peers. Motivated, detail oriented, self - starter with excellent customer-facing, organizational, interpersonal and communication skills.


  • Medicaid Policy
  • Business Analysis
  • System Development Life Cycle (Agile and Waterfall)
  • Configuration Management
  • Project Management Documentation and Procedures
  • Call Center Operations
  • Customer Service
  • Training and Mentoring
  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Visio, Access)
  • Online meeting and communication tools (Skype, GoToMeeting, WebEX)


Confidential, Lansing, Michigan

Professional Services Senior Analyst


  • Research and curate instructional materials for new and existing employees.
  • Provide project support in the member management business area.

Confidential, Lansing, Michigan

Senior Business Analyst


  • Identify and define project scope and objectives.
  • Communicate project goals and objectives to development team.
  • Create and maintain application design documentation and project deliverables, including requirement specification documents, use cases, and requirement traceability matrices.
  • Identify areas of opportunity through research and interpretation of data.
  • Interact and communicate with a diverse group of individuals including executives, managers, and subject matter experts.
  • Facilitate, organize, and coordinate customer-facing meetings including requirements gathering sessions, joint application design sessions, status meetings, and change control meetings.
  • Provide status updates on project activities for project stakeholders.
  • Engage cross-functional teams to discuss requirements and design solutions.
  • Facilitate release planning with client and project team members.
  • Develop training materials and conduct internal and external training sessions.
  • Mentor new hires and college interns by establishing goals and ensuring that established goals were met.
  • Coordinate peer and quality review activities.
  • Support regression, system, user acceptance and unit testing.


Business Analyst/Consultant


  • Prepared project deliverable documents including training and risk and issues management plans, gap analysis, state self-assessments, and MITA road maps.
  • Interview business process owners.
  • Identified client “as-is” and “to-be” business processes.
  • Make recommendations for process improvement based on interviews with customers, industry standards, and best practices.
  • Coordinated and facilitated customer-facing meetings including MITA sessions, requirement gathering sessions, and status meetings.
  • Conducted daily, weekly, and monthly audits to ensure quality measures and organizational best practices were met.
  • Developed operational policies, procedures, and process flows.
  • Provided feedback and guidance to staff regarding federal and company quality measures and policies.
  • Suggested process improvements based on quality audits.
  • Provided excellent customer service to internal and external customers, including healthcare providers..
  • Researched and resolved escalated issues.

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