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Business Support Analyst Resume

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Dallas, TX

SKILLS:

OS: Windows, Mac

Database: SQL server 2005/2008R2

Project management: MS Visio

Reporting Tools: BIDS, Report Builder 3.0

EXPERIENCE:

Confidential, Dallas, TX

Business Support Analyst

Responsibilities:

  • System admin for internal users and third party vendors
  • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
  • Excel in asking probing questions and researching, analyzing and rectifying problems
  • Communications liaison between business, site operations, production support, application development, infrastructure
  • Gathered detailed business requirements and identified users’ requirements
  • Proficient in preparing planning documents and written reports
  • Involved in training of end users and Documenting Training Manuals
  • Design and create workflow documents using MS Visio
  • Experience in conducting Manual Testing, User Acceptance Testing (UAT) and documentation of Test Cases
  • Subject matter expert in providing guidance on proper use of data
  • Access control and maintenance using AS400, Active Directory, Report Server Security
  • Experienced in Installing, Upgrading and Configuring of Microsoft SQL Server and Databases (2Yr)
  • Experience using Business Intelligence tools such as SSRS, Excel, BIDS, Report Builder (2Yr)
  • Self - motivated and possess ability for critical thinking, analysis, good interpersonal and communication skills. Team-oriented, technically motivated and creative. User oriented with a desire to learn client's business requirements
  • Excellent verbal and written communication skills combined with interpersonal and conflict resolution skills and possess strong analytical skills.
  • Thorough understanding of software development life cycle (SDLC), Agile methodology

Confidential, Dallas, TX

Business Support Analyst

Responsibilities:

  • Implementing disaster recovery procedures using Ghost Norton Utility Software
  • Worked as a liaison between logistics and developers to create a better tracking system to avoid chargebacks
  • Utilize MS SQL Server 2005, SSRS/SSIS to generate Ad-Hoc reports for Planners and Merchants Team
  • Maintain, update and monitor database in SQL 2005 on daily basis, stored procedures, TSQL
  • Create Business Requirements Documents, Functional and Software Requirements Specification Documents.
  • Strong background working with business users, and developers to identify requirements, perform analysis and implement maintainable solutions that meet the business requirements

Confidential, Denton, TX

Teaching Assistant

Responsibilities:

  • Support Computer Applications in Education and Training/ utilize modern computer-based technologies that include: graphic applications, telecommunications, networking, programming and computer-based training
  • Install, configure, upgrade, and support MS Windows 98, XP, Novell Client, and RedHat 7.0. Create manual on using the computer lab equipment and logging onto the network
  • Assist students to use Adobe Photoshop, MS Excel, MS Access, MS Words, MS Outlook, Cool Edit 2000, FTP script and web authoring tool HTML

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