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Lead Program Coordinator Resume

Smithfield, RI

SUMMARY:

  • Technical and end - user trainer with experience in eLearning and instructor-led classroom delivery
  • Managed the deployment schedule for large-scale IT projects for Confidential clients
  • Facilitator of focus groups for business process re-engineering
  • Team lead responsible for and development of newly hired employees

COMPUTER SKILLS:

  • Cognos Reports
  • MS Outlook
  • MS SQL Server
  • MS Access
  • MS PowerPoint
  • MS Word
  • MS Excel
  • MS Project
  • MS Visio
  • MS Exchange
  • MS Share Point Services
  • Siebel CRM

RELEVANT WORK EXPERIENCE:

Confidential, Smithfield, RI

Lead Program Coordinator

Responsibilities:

  • Coordinate customized corporate and open enrollment programs
  • Coordinate logistics in the life cycle of programs for corporate clients
  • Manage body of knowledge and other content updates online in the eLearning management system
  • Trainer for department coordinators on the university’s student record system and local processes
  • Assist department director
  • Develop and maintain department fiscal reporting tools
  • Improved department accounts receivables by 40% via improvement of billing processes

Confidential, New York, NY

QA Tester and Content Manager

Responsibilities:

  • Developed and executed test scripts for global web site re-design projects such as EsteeLauder.com
  • Documented critical issues in web site performance for the development team
  • Implemented revisions to web pages through the content management system

Confidential, Fairfax, VA and New York, NY

Trainer and Business Analyst

Responsibilities:

  • Standard Procurement System project for the Confidential client
  • Managed the global deployment schedule and client relationships across military installations
  • Trained a diverse group of domestic and international users on software functionality
  • Trained system administrators on server-side applications and processes
  • Led client focus groups to re-engineer and document local business processes
  • Defense Travel System project for the Confidential client
  • Managed the relationship and successful deployment of the system for the Air Force
  • Trained high-level Air Force personnel on web-based system functionality

Confidential, Sedona, AZ

Project Assistant

Responsibilities:

  • Assisted Project Managers in the completion of $100,000-$1,000,000 commercial construction projects
  • Trained employees on corporate software applications

Confidential, Sedona, AZ

VP of Communications

Responsibilities:

  • Managed a team of two other employees for web site content development and marketing
  • Developed and maintained the company’s Share Point portal and sales leads database
  • Managed the corporate sponsorship program benefiting five non-profit organizations

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