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It Project Coordinator Resume

Columbus, OH

SUMMARY:

  • Energetic, detailed and results oriented team player with 5+ years project coordination and account management expertise.
  • Ability to meet deadlines, handle multiple projects effectively and enjoys a challenge.
  • Adept creating business documentation and proficient in training and development.
  • Promotes effective and positive communication across all lines of business.
  • Proficient using the following tools, SharePoint, Microsoft Visio, Microsoft Office Suite, Workbench, Remedy and ServiceNow.
  • Support Green Belt project to implement imaging process, saving the company manpower and efficiency.
  • Increased competence by 35%, enhancing monthly tracking reports.
  • Project Lead on conversion project, creating training materials and installing applications on associates' PCs.
  • Procedures were used as the department's standards and project completed two weeks ahead of schedule.

PROFESSIONAL EXPERIENCE:

IT Project Coordinator

Confidential, Columbus, OH

Responsibilities:

  • Project entailed upgrading systems with Microsoft Windows 7, switching software to Microsoft Outlook, migrating applications and installation of new hardware for 18,000+ employees and contractors.
  • Develop technical documentation supporting infrastructure projects.
  • Compile project detail and development in a summary profile.
  • Maintain positive relationship with business partners to ensure project results are understood by end users.
  • Coordinate the scheduling of projects, including design and material acquisition.

Product Procurement Analyst

Confidential, Columbus, OH

Responsibilities:

  • Responsible for coordination of product delivery between outside vendors and distribution centers for all consumer products.
  • Provide in depth analysis and metric tracking across several key supply chain components.
  • Consolidate and maintain current demand and inventory management models.
  • Troubleshoot potential and actual delivery delays including production and shipment related concerns.
  • Coordinate activities of freight logistics providers by monitoring shipment progress.
  • Generate and obtain approval for purchase orders.
  • Coordinate product assembly with distribution team.
  • Developed and maintained detailed documentation to facilitate a proper audit trail.
  • Create and maintain final product cost reports and out the door costs for analysis and accounting.

Client Service Account Manager

Confidential, Grove City, OH

Responsibilities:

  • Execute project work plans and provide recommendations for revisions as appropriate to meet clients’ needs.
  • Document Business Requirements.
  • Analysis sessions with business and end users on Intranet System and web ordering system.
  • Review financial statements monthly for assigned client programs.
  • Act as liaison between the client, sales, service and other functional areas of the business.
  • Analyze order activity and inventory trends to make recommendations for cost savings.

Team Leader

Confidential, Columbus, OH

Responsibilities:

  • Manage the day to day operations of team.
  • Interview potential new hires.
  • Assist in administering performance reviews.
  • Facilitate staff meetings.
  • Provide one on one coaching.
  • Ensure department meets or exceeds daily and monthly goals.
  • Prepare monthly business reports for upper management.

Sr. Customer Service Representative

Confidential, Columbus, OH

Responsibilities:

  • Deliver superb telephone and correspondence support to ensure client satisfaction servicing their mortgage needs.
  • Research and resolve homeowner request through written correspondence.
  • Provide training to associates.
  • Create and implement procedures.
  • Delegate workload to team.

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