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Acting Team Lead Resume

PROFILE:

  • 6 years of Information Technology (IT) experience in UK and India across various industries such as HR Consulting, IT, Non Profit and Health and Welfare benefits.
  • Held various roles across SDLC (Software Development Life Cycle) and worked on technologies such as Mainframe, SQL, SAS, JCL and Microsoft CRM for many prestigious clients.
  • Balanced mix of Technical and Managerial experience after successfully implementing a number of projects across various industries.
  • PMP (Project Management Professional) application approved and preparing for its exam.

SKILL:

Business Skills: SWOT Analysis, Business Analysis, Microsoft Customer Relationship Management (CRM) 2011, Minitab, SPSS, Data Mining, Balance Scorecard.

IT Skills: Mainframes (DB2, IOF, QMF), SharePoint, Raiser Edge, Goldmine, SQL, JCL, SAS, MS excel, MS Access, MS Visio, MS PowerPoint, Operating System: Windows NT/2000, Windows 9x.

PROFESSIONAL EXPERIENCE:

Confidential

Acting Team Lead

Responsibilities:

  • Managed a team of 7 people, responsible for budgeting and resourcing of the team.
  • Analysed the survey data sent by US consultants before being uploaded by the team using UNIX scripts; was responsible for maintaining the Service Level Agreement (SLA) of tickets assigned to the team.
  • Prepared and presented quarterly reports to all stakeholders of the project and also developed several new reports for business leadership.
  • Held conference calls with US counterparts.
  • Regularly held career discussion with the team members and gave them individual feedback.

Functional System Analyst

Confidential

Responsibilities:

  • Led a global cross - functional team of associates in UK and India to launch products that meet customer requirements.
  • Prepared product requirement document that defined detailed product description for senior leadership and technical specification document for engineers.
  • Managed the team throughout the product lifecycle and made informed trade-off decisions during the engineering process.
  • Leading project kick-off meetings with Systems Project Managers heading different healthcare clients, communicating the architectural changes required for project, planning around time periods for the project and setting all other related expectations
  • Conducted virtual sessions and mentored new associates

Sr. Set up Configuration Analyst

Confidential

Responsibilities:

  • Worked in Health and Welfare benefits domain
  • Converted analysis done by functional system analyst to SQL and mainframes language for efficient implementation of product requirement onto Confidential 's proprietary tools.
  • Led the pilot team to launch online benefit services to customers on new website platform and performed beta testing for worldwide launch.
  • Performed GUI, Functional and web based unit testing of product.

Set up Configuration Analyst

Confidential

Responsibilities:

  • Involved in problem solving to debug issues when unexpected results occurred.
  • Conducted unit and system testing on products before passing to Quality Assurance team.

Confidential

Junior System Analyst

Responsibilities:

  • Prepared product requirement document for client Confidential .
  • Participated in meeting with client team under System Analyst guidance.
  • Performed technical and functional analysis of the work before being sent to India.
  • Single point of contact for offshore team in India.

Technical Analyst

Confidential

Responsibilities:

  • Handled incidents in production environment for client Confidential .
  • Generated reports for clients by writing SQL queries and coding in SAS and did Unit Testing.
  • Trained operations team on technical front.

Confidential, Brentwood, New York

Microsoft CRM (Customer Relationship Management) Intern

Responsibilities:

  • Single handed undertook vendor selection process to implement Microsoft CRM 2011.
  • Worked on purchasing of Microsoft CRM licenses and its cost analysis.
  • Designed workflows for Sales and Marketing department to be a part of CRM implementation.
  • Part of MS CRM implementation and post implementation team.

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