SUMMARY
- Institutionalized a Governance process for the management of CMDB
- Designed the road map and Implemented the CMDB using Tripwire tool
- Strategize the implementation of IT Service Management and Service Life cycle design - a pragmatic approach
- Integrated IT Change, IT Release and IT Configuration using ServiceNow
- Re-aligned IT Change, IT Incident and IT Problem with confederated CMDB using Tripwire
- Project managed Implementation of Service Level Management process from SLM framework to Identification and Ownership, Monitoring, Tracking, Communication, Quality and Documentation (Policies and Procedures)
- Planned, Developed, Designed and Implemented (Includes Documentation IT Policies and Procedures )
- Defined AHS IT Control Assessment Process Cycle, Defined assessment process of AHS IT Control framework against Application Maturity and Process Maturity Models
- Validated the existing client configuration against the pre-requisites of new version of CRM application
- Documented IT Ops procedures, SLA’s, OLA and UC’s with focus on Service Improvement Plan(SIP)
TECHNICAL SKILLS
- ITIL - Practitioner
- Cobit - Fundamentals
- ISO 27001:2005 - Lead Auditor
- Certified System Administrator: ServiceNow
- ISO 9001 - Lead Auditor
- Six Sigma
- IIA Report Writing
- Staffware Engineer
- SAS – Time Series
- Agile Practices – PMI
- Service Auditor
- PM Basics
- Mainframe zSeries
- SF15K (Sun Solaris)
- E10K (Sun Solaris)
- HP Blade
- DL series
- ESS & EMC storage
- TLMS
- Cisco routers, switches
- VMware
- VBlock
- Windows Server
- Tripwire(PCI-DSS)
- Service Now
- BMC Remedy – ITSM
- VMware
- SharePoint
- Solar Winds
- Oracle 9i
- SQL
- JAVA/CSS/HTML
- CardMap
- SCOM
- MS Project
- PeopleSoft
PROFESSIONAL EXPERIENCE
Confidential
IT Project Analyst
Responsibilities:
- Assessed the current EDMS practices of a client from the Petroleum and Petrochemical industry
- Developed a Software Selection Matrix(SSM), based on SEI standards to evaluate client requirements
- Used the SSM to identify Vendors during the selection process
- Facilate solutions design and technical architecture between business stakeholders and Infrastucture leads
- Implement Solution after re-engineering the transmittal/submittal/Document control and other workflow related functions to reduce rework and delays
- Conducted discovery workshops with business stakeholders across SAP Application Support, IT Infrastructure and Transformation team
- Collaborated with the Business stakeholders and IT stakeholders in defining business requirements
- Documented the delineation of task ownership and relevant roles and responsibilities for AM & AS and established it using RACI Charts
- Identified and documented internal OLAs and IT Infrastructure Service Level Thresholds
- Completed the data collection and Analysis and BA for OLA process
- Integrated the OLA framework with enterprise software release management process
- Transferred the process design to technical design to be implemented through ServiceNow
- Integrated the OLA framework Created Operational Level Agreement (Framework) for SAP Hardware Refresh & Data Centre Migration
Confidential
Lead Consultant
Responsibilities:
- Manage consulting services cost from analysis phase through to completion of engagement
- Lead, Onsite techs and Offsite Associates towards the orchestration and implementation of ServiceNow
- Serve as a principal consultant and trusted advisor for matters pertaining to Servicenow enviornment
- Responsible for achieving time frames for all active projects and within financial guidelines
- Governance structure defining roles to have ServiceNow as Managed Service within Confidential
- Maintain reference-table of clients from beginning to end of the project/engagement life cycle
- Manage direct reports (i.e., hire, train, develop, appraise, reward, motivate, discipline, etc.)
- Maintain effective utilization/morale of project resources
- Participate in direct sales cycle to support stakeholder needs
