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It Project Analyst Resume

SUMMARY

  • Institutionalized a Governance process for the management of CMDB
  • Designed the road map and Implemented the CMDB using Tripwire tool
  • Strategize the implementation of IT Service Management and Service Life cycle design - a pragmatic approach
  • Integrated IT Change, IT Release and IT Configuration using ServiceNow
  • Re-aligned IT Change, IT Incident and IT Problem with confederated CMDB using Tripwire
  • Project managed Implementation of Service Level Management process from SLM framework to Identification and Ownership, Monitoring, Tracking, Communication, Quality and Documentation (Policies and Procedures)
  • Planned, Developed, Designed and Implemented (Includes Documentation IT Policies and Procedures )
  • Defined AHS IT Control Assessment Process Cycle, Defined assessment process of AHS IT Control framework against Application Maturity and Process Maturity Models
  • Validated the existing client configuration against the pre-requisites of new version of CRM application
  • Documented IT Ops procedures, SLA’s, OLA and UC’s with focus on Service Improvement Plan(SIP)

TECHNICAL SKILLS

  • ITIL - Practitioner
  • Cobit - Fundamentals
  • ISO 27001:2005 - Lead Auditor
  • Certified System Administrator: ServiceNow
  • ISO 9001 - Lead Auditor
  • Six Sigma
  • IIA Report Writing
  • Staffware Engineer
  • SAS – Time Series
  • Agile Practices – PMI
  • Service Auditor
  • PM Basics
  • Mainframe zSeries
  • SF15K (Sun Solaris)
  • E10K (Sun Solaris)
  • HP Blade
  • DL series
  • ESS & EMC storage
  • TLMS
  • Cisco routers, switches
  • VMware
  • VBlock
  • Windows Server
  • Tripwire(PCI-DSS)
  • Service Now
  • BMC Remedy – ITSM
  • VMware
  • SharePoint
  • Solar Winds
  • Oracle 9i
  • SQL
  • JAVA/CSS/HTML
  • CardMap
  • SCOM
  • MS Project
  • PeopleSoft

PROFESSIONAL EXPERIENCE

Confidential

IT Project Analyst

Responsibilities:

  • Assessed the current EDMS practices of a client from the Petroleum and Petrochemical industry
  • Developed a Software Selection Matrix(SSM), based on SEI standards to evaluate client requirements
  • Used the SSM to identify Vendors during the selection process
  • Facilate solutions design and technical architecture between business stakeholders and Infrastucture leads
  • Implement Solution after re-engineering the transmittal/submittal/Document control and other workflow related functions to reduce rework and delays
  • Conducted discovery workshops with business stakeholders across SAP Application Support, IT Infrastructure and Transformation team
  • Collaborated with the Business stakeholders and IT stakeholders in defining business requirements
  • Documented the delineation of task ownership and relevant roles and responsibilities for AM & AS and established it using RACI Charts
  • Identified and documented internal OLAs and IT Infrastructure Service Level Thresholds
  • Completed the data collection and Analysis and BA for OLA process
  • Integrated the OLA framework with enterprise software release management process
  • Transferred the process design to technical design to be implemented through ServiceNow
  • Integrated the OLA framework Created Operational Level Agreement (Framework) for SAP Hardware Refresh & Data Centre Migration

Confidential

Lead Consultant

Responsibilities:

  • Manage consulting services cost from analysis phase through to completion of engagement
  • Lead, Onsite techs and Offsite Associates towards the orchestration and implementation of ServiceNow
  • Serve as a principal consultant and trusted advisor for matters pertaining to Servicenow enviornment
  • Responsible for achieving time frames for all active projects and within financial guidelines
  • Governance structure defining roles to have ServiceNow as Managed Service within Confidential
  • Maintain reference-table of clients from beginning to end of the project/engagement life cycle
  • Manage direct reports (i.e., hire, train, develop, appraise, reward, motivate, discipline, etc.)
  • Maintain effective utilization/morale of project resources
  • Participate in direct sales cycle to support stakeholder needs

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