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Team Lead Resume

Richmond, VA


Experienced and detailed oriented Professional with superior customer service in Information Technology and Help Desk Special skills in communications. In addition, I work well in a fast paced team environment and skilled in upgrades of systems and migration. I also possess a special skill in organizing complex projects, defining project priorities. I was lead Technician for upgrades.


  • High degree of professionalism
  • Organized
  • Self - motivated
  • Problem solver
  • Excellent interpersonal skills
  • Outstanding leader
  • Ability to multi-task
  • Team Player
  • Adapts quickly
  • Attention to detail


Systems: Windows XP, Windows NT Workstations and Server, Windows 95, Novell

Hardware: Cisco 2600 Series Routers, Switches, Compaq Desktops and Servers, Citrix, Blackberry, Palm

Software: Calendar Creator, Lotus, Quattro Pro, Windows Office Suite, Outlook, GroupWise, Remedy, Ghost, MacAfee and Norton Anti-virus, Telnet, Cheyenne Backup, Frame Relay, and Cisco VPN Client. Networking- WINS, DHCP, HOSTS, TCP/IP, IPX-SPX, IPVPN

Technical Proficiency: Windows 7, Vista, and XP. MS Office XP 2003 and 2007, Word, Access, Excel, PowerPoint, Outlook. Remedy ticketing system. Norton Ghosting.


Maintains a high degree of professionalism in behavior and manner. Adapts quickly and effectively to a changing environment. Makes sound decisions and interpret security policies. Self-motivated, possess outstanding organizational, verbal and written communication skills and a tremendous memory for attention to detail. A team player. Exhibit excellent interpersonal skills, outstanding leadership, strategic vision and corporate knowledge ensuring continuity of operation. Well adapted to multi-tasking and short suspense dates with a proven track record to take charge of situations, identify and resolve problems, and bring all matters to a successful closure. Proficient researcher who is capable of exploring and presenting viable options and recommendations for various security issues.



Confidential, RICHMOND, VA


  • Configured software, repaired hardware.
  • Managed all aspects of assignments from start to close.
  • Deployed new corporate desktops and laptops as part of the Confidential Project.
  • Performed data backups and restoration of all PCs.
  • Maintained the maintenance of all servers.
  • Interacted daily with onsite staff for computer issues.
  • Managed the quality, content, of all technical tickets.
  • Worked daily with the Client communicating through email, conference calls.
  • Prepared vendor invoices for all software, hardware purchases.


Confidential, ATLANTA, GA


  • Refurbished laptops, desk stations, test stations, and various computer components.
  • Executed daily operations of systems maintenance.
  • Responsible for problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network.
  • Maintained and setup new security accounts for Windows NT 4.0 Server.


Confidential, CARROLLTON, GA


  • Lead Computer Technician in a 400 PC environment. Installed and configured/upgrade the equipment as required.
  • Duties comprised of technical troubleshooting with Banyan and Novell LANS as well as installation of a variety of network topologies which included: IBM Token Ring, 3Com Ethernet, SMC Arcnet, Pronet10, Micom & PC Net.
  • Provide 2nd level field service assistance in diagnosing and repair at client site.
  • Provided Help Desk Management and Support for Network Operating System as well as software application support (i.e. WordPerfect).
  • Performed system admin functions on in-house system.
  • Integrated Network Servers, gateways and ensure proper operation of the Network.
  • Responsible for maintenance of Banyan subscription services, which included handling upgrades, patches/fixes and technical information.
  • Provided technical expertise in the area of LAN technical support as well as pc maintenance and repair.
  • Provided on site Network Administration when designated. Manned one of the company's largest Banyan LAN installations, providing network administration, LAN technical support and network communication support on 3270 SNA, SYNC, ASYNC PC Dial-In and Server-to-Server Connections


Confidential, ATLANTA, GA


  • Lead technician in upgrades and migration of snap servers in 37 states nationwide.
  • Managed the ghosting of PCs.
  • Upgraded switches, routers, and servers


Confidential, SHIRLINGTON, VA


  • Maintained configuration and installation of over 900 Confidential PCs.
  • Managed and led the converting token ring to Ethernet project in Puerto Rico.
  • Managed and led rewiring patch panels in server project in Puerto Rico.


Confidential, ARLINGTON, VA


  • Refurbished laptops, desk stations, test stations, and various computer components.
  • Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network.
  • Maintained and setup new user security accounts for Windows NT 4.0 Server.
  • Repaired and upgraded hardware and software for PC systems.
  • Installed and interfaced computer hardware including multimedia, memory and video components and systems.
  • Configured hardware to computer systems such as: hard drives, video cards, sound cards, SCSI devices, printers and scanners.
  • Managed technical support to end-users in hardware/software proficiency.
  • Installed and configured Novell servers and workstations using Ethernet CAT5 cables.
  • Installed network using Ethernet topology, spliced cables, laid cables and installed computers.
  • Compiled and installed IBM servers using Novell and setup workstations.
  • Analyzed, installed, trouble-shooting, and planning for Confidential .
  • Escalated help desk support

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