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Owner Resume

New Market, VA

SUMMARY:

  • Seasoned, creative, customer - focused professional with an entrepreneurial bent and a passion for helping organizations achieve their goals and solve their problems by applying technical solutions, industry best practices, effective management techniques, and systems thinking.
  • IT project management and tools (MS Project, Visio, MS Office)
  • Business process engineering and improvement
  • IT production systems management
  • Cross functional team leadership
  • Enterprise architecture
  • Database design/programming and tools (Oracle, Oracle PL/SQL, TOAD, MS Access, ERwin)
  • Data warehousing
  • Business intelligence reporting and tools (Business Objects, Crystal Reports, Oracle Reports)
  • Help desk and end-user support
  • End-user training
  • Functional and technical requirements analysis/definition
  • Software test planning and execution
  • Small business planning, startup, and operation
  • Non-profit organization leadership and management
  • Senior management decision support
  • PMO (Project Management Office)
  • PMP (Project Management Professional)
  • SDLC (Software Development Life Cycle)
  • Telecom billing systems (Amdocs Ensemble)
  • Sales commissions systems (Oracle Commissions)
  • Financial systems data analysis and reporting (Oracle Financials, PeopleSoft)
  • Vendor selection and management
  • Technical writing and editing

PROFESSIONAL EXPERIENCE:

Owner

Confidential, New Market, VA

Responsibilities:

  • Started a retail dry cleaners in an area where one had not existed for 40 years and grew it to $100,000 annual sales with four full and part time employees.
  • Startup planning including preparation of a business plan, startup financing, vendor selection, site selection and renovations.
  • Instituted pickup/delivery service in an underserved area doubling revenues.
  • Developed an out-sourcing agreement for production tasks as a cost cutting strategy.
  • Managed all aspects of day-to-day operations including HR, marketing, customer service, financial management, taxes, and regulatory compliance.

Senior Analyst/Technical Project Manager

Confidential, Reston, VA

Responsibilities:

  • Responsible for decision support data gathering and reporting in the Office of the CIO including department-wide status reports and Balanced Score Card.
  • Analyst role in an IT SWAT team set up to evaluate significant sales commission issues rooted in both business process and system problems.
  • Resolved over 100,000 claims over a six-month period and eliminated those problems going forward resulting in significant morale improvement and decreased turnover among approximately 50,000 Confidential Sales Associates and indirect dealers.

Programmer/Analyst/Systems Manager/Project Manager

Confidential, Reston, VA

Responsibilities:

  • Managed a cross-functional and geographically diverse team of employees and contractors to develop and test interface code between existing systems and new wireless billing system.
  • Analysis on a project to re-flash operating system software on over 100,000 handsets due to a manufacturer programming error.
  • IT owner (operations, maintenance, enhancements, help desk, and end user support) of Confidential 's sales commission database used to pay approximately 10,000 sales people and dealers.
  • Owned the IT portion of Confidential 's financial reporting and analysis and managed a team of 13 employees and contractors.

Owner and Senior Consultant

Confidential, Timberville, VA

Responsibilities:

  • Major project engagement to develop and support a PC-based telephone bill analysis program.
  • Provided help desk and new user training for the bestselling (worldwide) PC-based magazine circulation system.
  • Developed computer-aided testing software to be used with a set of wireless, data entry keypads.
  • Modified/enhanced an open source PC-based accounting system for sale to the property management industry.

Customer Support Specialist/Help Desk

Confidential, Bethesda, MD

Responsibilities:

  • Sole responsibility for help desk support and training for 100+ customers located throughout the US and Canada.

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