SUMMARY

• Technology professional with 15 years experience developing and troubleshooting IT applications to support company growth and profitability and impact core business
• Proven ability to multi - task in high-stress environments delivering complex projects on time
• Effective leader of cross-functional teams to resolve complex business initiatives
• Demonstrated proficiency in all aspects of SDLC methodologies
• Versatile facilitator with exceptional ability to communicate with and write for executive, business, and technical participants at all organizational levels
• Streamline data processing flows with rapid, cost-saving resolution of production challenges
• Unique skill set includes project management, software development, business acumen, technical knowledge and team leadership abilities

TECHNICAL SKILLS

Mainframe Tools: z/OS, DB2 SPUFI, JCL, DB2 Utilities, TSO/ISPF, REXX, CLists, Abend-Aid, Endevor, CA-JOBTRAC, OPC, CA7/CA11, File-Aide, File Manager

Programming Languages: COBOL, CICS, EZtrieve Plus, Keymaster, Key/101

Testing Tools: Abend-AID, Xpeditor, InterTest, Debug Tool, CA-View, Fault Analyzer

PC Software: Visio, MS Office Suite (Excel, Word, PowerPoint, Project, OneNote), Tivoli

RDBMS: IDMS, DB2, MS Access

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Quality Assurance Testing
• Created test cases
• Tested Excel Workbooks using Windows and Google Drive
• Reporting of test results
• Navigate complicated legal landscape for management and reporting Estate particulars in compliance with mandated deadlines
• Provide physical and emotional support for parent affected by degenerative health challenges
• Complete course requirements for eventual award of Bachelors’ Degree in Information Science

Confidential

Programmer/Analyst

Responsibilities:

• Converting old DBMS system to newer application that eliminated long-term licensing fees and provided round-the-clock operational capability
• Reduced nightly batch cycle time and eliminated licensing and maintenance fees by converting old System36 to an IBM 32790 MVS system
• Produced savings of $100,000 annually with creation of 48 online screens for data entry enabling a continuous daytime workflow with data ultimately included in the nightly process cycle providing management with near “Real-Time” view
• Effected an 80% error rate reduction and dramatically increased system efficiency by developing, testing and implementing online screens for End Users eliminating labor intensive, manual paperwork previously outsourced for data entry
• Reduced annual inventory control/price adjustment process from 4 months to 7 weeks enabling accounting and finance to make critical adjustments within mandated deadline parameters

Confidential, Chevy Chase, MD

Senior Programmer/Analyst

Responsibilities:

• Co-Lead organization-wide teams of programming professionals in offsite Disaster Recovery Program (DRP) programs and testing for Y2K
• Achieved unprecedented “zero-defect” results in comprehensive Y2K test earning acknowledgement by senior management
• Monitored and provide problem resolution of both On-Line and Batch programs and jobs
• Taught multiple 20-pupil classes of supervisors to use Job Scheduling software such as CA7/CA11
• Analyzed and implemented code changes to various sub-systems to accommodate "Policy Number" expansion project and Year 2000 Compliance (Y2K)

Confidential

Senior Programmer/Analyst

Responsibilities:

• Resolved operational problems derived from Batch cycle inconsistencies
• Identified and resolved problems with electronically submitted claims
• Re-transmitted and re-submitted claims that did not pass in-house edits
• Developed new test regions for new development and new enhancements for User Testers
• Created numerous EZTRIEVE PLUS programs to extract, sort and report data from various databases for multiple Customer Service requests