SUMMARY:

• Project Coordinator and BA with 5 years of experience
• Ability to perform detailed analysis of current business processes and gathering user specifications desired from new application
• Conducting detailed sessions with all stakeholders for information gathering and processing
• Making recommendations to the user for improving the processes and achieving best possible solution
• Active involvement in User acceptance testing by making test scripts
• Experience in handling production support activities, Service Requisition
• Support experience including troubleshooting and giving effective and efficient resolutions for the issues
• Excellent inter - personnel skills
• Highly motivated and goal-oriented IT Professional
• Strong analytical and problem solving skills
• Expertise in System Administrative Functions

TECHNICAL EXPERTISE:

Languages: Knowledge of SQL, JAVA, C++ & Visual Basic

Programs: Microsoft Office package, Microsoft Visio, Microsoft Project, Bugzilla, Siebel, Oracle E - Business Suit 11i Administration and Linux System Administration

WORK EXPERIENCE:

Confidential, Cambridge, MA

Project Coordinator

Responsibilities:

• Ensure all new invoices from various sources are captured and moved through the workflow
• Accurately review vendor invoices and ensure proper processing for payment
• Log, track and inform Administrator of invoice discrepancies, issues and disputes
• Maintain, with high level of integrity, all Network Invoicing data in Confidential ’s databases, spreadsheets, and documentation
• Assist in special projects as assigned

Confidential

Business Systems Analyst

Responsibilities:

• Provided project manager with regular status updates assisting the overall project management initiative
• Responsible for recognizing new processes, finding out breaks in current processes, organizing training sections for new process developments and completion
• Provided production support Tier 1
• Administered data access for users on multiple applications
• Worked closely with management team to achieve other business goals
• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR)
• Conducted multiple interviews to clarify requirements in order to identify use cases and document specifications
• Developed test scenarios, scripts and conducting testing effort, including the recording of testing issues
• Interacted with Users to resolve issues during each phase of implementation

Confidential

System Administrator

Responsibilities:

• Troubleshoot and maintain servers and workstations
• Provide system support to users on Saving Bank Counters
• Performed upgrades and installed software and drivers
• Worked with database personnel to troubleshoot code and connectivity related problems
• User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need

Confidential

Executive Assistance

Responsibilities:

• Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problem
• Prepared monthly performance reports including pulling information directly from source systems and / or subject matter experts
• File and retrieve corporate documents, records, and reports
• Train new administrative assistants in the division