SUMMARY:

• Salesforce.com creating roles, profiles, email services, page layout, workflows and approval processes.
• Skills on force.com apex classes, apex triggers, visualforce, force.com API
• Skills on lead and case management (web - to-lead, email-to-case)
• Skills on using APEX, VF, SOQL, SOSL, VLOOKUP.
• Expertise of creating custom object, custom fields, field dependencies, custom tabs, page components, custom reports and dashboards.
• Skills on analyzing business requirements, creating relationship with objects like master-detail relationship, look-up relationship.
• Skills in activities related to SFDC, SFDC setup, customization, administration
• Skills in creating profiles, implementation of role hierarchies.
• Skills on salesforce reports and dashboards
• Skills on managing salesforce portals such customer portal, partner portal.
• Skills on salesforce communities management.
• Skills on building Custom Validation rules
• Skills on creating Tasks by using trigger
• Skills on creating Events by using trigger
• Skills on Financialforce Accounting, HRM, SCM, Order and Billing.
• Skills on Financialforce billing, accounting, finance, human resources.

TECHNICAL SKILLS:

SFDC: Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visual force (Pages, Components & Controllers), Validation Rules, Work Flows, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, Apex Web Services, Apex Explorer, Sandbox development and testing, Apex Data Loader, Connect Offline, SOQL, SOSL, Oracle, Heroku.

Languages/Technologies: Apex, Java, Java Script, HTML, SQL, . API, SaaS, Force.com IDE, QA Testing, JQuery, CSS, C#, SQL, .NET, Microsoft Excel, Powerpoint.

Business Processes: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Data Cleansing, and De-duplication, Agreements and Entitlements, Customer Portal, Partner Portal.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce.com Admin/Developer

Responsibilities:

• Creating roles, profiles, email services, page layout, workflows and approval processes.
• Data migration using Data Loader
• Worked to create customize objects and apps
• Created workflow rules, Triggers, validation rules, email templates.
• Implemented email-to-case, web-to-case.
• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.
• Involved with SalesForce.com Premier Support.com and handled the support cases with the help of SalesForce.com support.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Work on various SalesForce.com Standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Involved in project as a Business Analyst to understand the business needs and objectives of the system and interacted with the end client/ users and stakeholders, involved and gathered requirements for the integrated system
• Worked with user group for requirement gathering throughout the planning and implementation.