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Sr Manaer Resume

SUMMARY

  • A highly dedicated and results - oriented IT manager with an established record of accomplishments in application support, software/hardware life cycles, Field Services, UNIX Operations, Point of Sale, infrastructure and security implementations, data center and call center management, and service desk support.
  • Skilled in learning new concepts quickly, working under pressure, and communicating ideas clearly and effectively.
  • Leverage strong analytical skills to evaluate business trends and determine improvement opportunities.
  • A cost conscious and detail-oriented top-performer with a history of delivering reliable, high quality results.

PROFESSIONAL EXPERIENCE

Confidential

SR Manaer

Responsibilities:

  • Improved register stability to 99.999% through improved reporting and escalations process.
  • Increased staff from 19 technicians to 29.
  • On-Boarded new electronic vendors Axciom and Greendot.
  • Assumed additional workload from Compucom in Elevate phase II project, reducing company contract expenses and improving circuit availability significantly.

Manager

Confidential

Responsibilities:

  • Supported systems during move of systems to new data center.
  • Completed international home office ADSM backup solution.
  • Increased system availability to 99.999%.
  • Accepted additional work by expanding Websphere support reducing pages by 90%

Manager

Confidential

Responsibilities:

  • Set up and opened more than 300+ stores during my tenure with the team with almost no issues.
  • Opened new store formats in multiple countries.
  • Assisted with system scale, integrations and design from the ground up
  • Collaborated with development teams to release a bug repair version which eliminated 500+ contacts / issues per week.
  • Worked with Emergency Operations Center to restore store/club operations after disasters such as hurricanes, floodes, and fires.

MANAGER

Confidential

Responsibilities:

  • Created hardware refresh program, saving the company $2 million over two years in repairs of end of life equipment.
  • Reduced call volume from 1200 call per day to under 600 through a combination of projects.
  • Purchased and coordinated the rollout of over $19 million of equipment to stores and clubs.

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