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Business Owner Resume

SUMMARY:

With many years of work experience in a call center, supervisory experience, network engineering, six sigma green belt, strong customer service, VoIP, research and recommendation of hardware and software, procedure documentation, and much more, I am looking for a position to utilize my experience to benefit an organization.

SPECIALTIES:

Six year experience in a technical support call center. Network Engineering Manager for more than six years working with customers. Over 18 years of customer service experience in Network Engineering, food industry, automotive retail, automotive service advisor, help desk, web design and as a field engineer installing DSL in customer homes.

SKILLS & EXPERTISE:

  • Software Installation Cisco Troubleshooting
  • Call Center
  • Documentation

EXPERIENCE:

Confidential

Business owner

Responsibilities:

  • We specialize in business and home computing needs including maintenance contracts, SLA coverage, hardware and software support, networking, wireless security video, emergency response, home media, and helpdesk services.

Consultant

Confidential

Responsibilities:

  • Online short term jobs including desktop repair, virus removal, hospital touch screen diagnose and repair/replace, network consulting, home theater repair/replace and install, hardware and software installation in business and homes, server installation for name brand stores, NID replacement for businesses, and printer repair/replace and diagnose for major retailers.

Technical Support Specialist/Helpdesk Technician

Confidential

Responsibilities:

  • Answer and process user calls/work orders, build, re - build, deploy and maintain workstations, 1 on 1 with end users, maintain phone system (VOIP) between offices, monitor and test fixes to ensure technical problems have been resolved, troubleshoot work order issues through to resolution, which may require working Confidential end-user work areas or using remote management tools, rate work order priority based on the level of urgency, as determined in accordance with business needs.

Network Engineer, Manager, Call Center/Helpdesk

Confidential

Responsibilities:

  • Responsibilities included working in a technical call center, monitoring customer data networks, and mentoring of new employees, monitoring, prioritizing and managing email accounts and Remedy ticket system to disperse and assign workload, providing fault isolation and remote troubleshooting, front-line interface to customers, accepting trouble reports and dispatching to appropriate personnel and/or carriers, complete root cause analysis, trouble shooting and diagnosing problems on proprietary IP networks.
  • This requires strong communication and listening skills when dealing with the customer and carriers to report events and/or resolution of events.
  • As the Subject Matter Expert (SME), I set up 30 web sites that house the documentation necessary to run the different centers efficiently, conduct classes on the use of the TL9000/web presence document, created video for use Confidential the help desk level and created a process for the combined TL9000 web presence implantation including timelines on set up, processes, recommendation of software and hardware needed, setup the use and instructions on a on a “paperless” environment using Adobe, setup testing to evaluate the use and functionality and created the website for automation of reports for management.

Manager System Support

Confidential

Responsibilities:

  • Responsibilities included gathering requirements, creating and maintaining many web sites for various groups throughout Confidential, many being database driven, planning, scheduling, management and control of most of the resources available for projects, security control manage, five state server administrator (performing patches, updates, data integrity, SQL administrator, cold fusion administrator) for group, creation of reports, data analysis tools for managers to effectively support new products, allocate resources, control costs and comply with regulatory requirements.

Field Engineer Manager

Confidential

Responsibilities:

  • My responsibilities included trouble shooting phone lines, computers and networking problems Confidential customer's residence, computer and line maintenance, installing telephone lines used for DSL, multiple dwelling and business wiring, install NIC cards, routers and westells.
  • This required excellent customer service being face-to-face with customers and to work independently out of my home. Completed for

Internet Customer Relations Manager

Confidential, Mason, MI

Responsibilities:

  • Responsibilities included creating and implementing a new internet car sales program, managing the internet customer sales team, web page design and maintenance, recommendation and installation of all software and hardware, trouble shooting, computer support, remote desktop and networking, repair printers, and monthly updates of computer systems and software.

Service Advisor/Network Administrator

Confidential

Responsibilities:

  • Responsibilities included strong customer service, operation of Reynolds & Reynolds computer system for vehicle service, consistent communication with customer related to the status of their service, account cleanups, web page design and maintenance, support and recommendations for computer hardware and software, and monthly ad design and layout

Owner/Operator

Confidential

Responsibilities:

  • Responsibilities included all aspects of owning and running a family style restaurant including, hiring, firing, quality control, customer service, marketing, supervising and scheduling employees, bookkeeping, maintenance of equipment and building, ordering supplies, cooking, tracking inventory and budgeting.

Supply Sergeant

Confidential

Responsibilities:

  • Responsibilities included daily operation of the supply headquarters for non-commissioned officer’s academy which included supply room personnel, monitoring inventory of all supplies, purchasing and budgeting.

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