SUMMARY
- Energetic, accomplished Learning & Development professional.
- Skills include analysis, design and implementation of tailored training solutions in corporate and academic settings.
- Seeking a full - time position working with a firm that values creativity, expertise, agility and high-energy delivery.
- Training focus targets long-term building of competencies, adding value to business proposition, and securing a favorable employment setting.
TECHNICAL SKILLS
- Adobe Acrobat
- Microsoft Excel
- Adobe In-Design
- Microsoft Outlook
- Adobe Photoshop
- Microsoft PowerPoint
- Adobe Presenter
- Microsoft Word
- Camtasia Studio
- Organization
- Communications
- Project Management
- Creative Design
- Research
- Documentation
- Robo-Help
- Instructional Design
- Sony Sound-Forge
- Learning Management Systems
- Training
- Macromedia Captivate
PROFESSIONAL EXPERIENCE
Training Specialist
Confidential
Responsibilities:
- Conducted needs assessments to determine training requirements and conducted gap analyses; aligned methodologies to focus training and gain best possible information retention
- Responsible for the successful delivery of product training to Confidential Jones sales and customer service employees
- Collaborated with Product and Marketing to ensure the validity and cost effectiveness of training materials
- Designed and delivered financial product training: on-demand, virtual and in person
- Facilitated virtual product training sessions for SMEs in the financial products arena
- Created marketing collateral for Confidential Jones products: developed product expertise, wrote copy, designed layout
- Developed ad-hoc training presentations and conducted functional reporting
- Built and delivered on-demand training to accompany on-line offerings
- Scheduled and promoted training sessions across entire organization
Content Services Manager
Confidential
Responsibilities:
- Designed, edited and published on-line courses on Confidential University
- Provided resource support for Content Authors and handled any course glitches
- Generated online assessments for web publication
- Liaised with outside vendors
- Created user guide documentation for Confidential applications
- Narrated Confidential University-sponsored courses
- Ran ad-hoc usage reports for clients
- Created and manipulated graphics files at user request
Instructional Technology Assistant
Confidential
Responsibilities:
- Participated in computer technology training and development opportunities for both faculty and students
- Worked with Instructional Technology Services to assist faculty in the development of technology-based curriculum
- Served as a general information and resource for Instructional Technology Services users, including students, faculty and staff
- Assisted the Instructional Technology Coordinator in the planning, development, implementation, and maintenance of Instructional Technology projects
- Wrote and edited SOCS (Student Online Courseware System) faculty and student user manuals for publication on the internet
- Researched procedures to assist faculty and staff and wrote user guides based on research findings
- Prepared project status reports
Technical Writer
Confidential
Responsibilities:
- Provided technical documentation in the form of Business Requirements Documents for the company-wide re-engineering effort
- Wrote and edited training guides for company-wide applications
- Wrote procedural guides for departments throughout the organization
- Designed and developed online web-based help systems for computer applications
