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Consultant Resume

SUMMARY:

Senior IT Asset Management consultant with over 10 years of experience defining, designing, and developing technical and process based solutions for large enterprise customers.

TECHNICAL SKILLS:

  • Asset Manager
  • Connect.It
  • SQL
  • Visio Professional
  • MS Project
  • Crystal Reports
  • SQL Server
  • MS Access
  • Oracle

EXPERIENCE:

Confidential

Consultant

Responsibilities:

  • Integration from PeopleSoft receiving files for assets and contracts
  • Development of internal receiving candidate processes via wizards and scripts
  • SAM Best Practice package implementation and on how to utilize Asset Manager for SAM
  • Integration of BDNA and HP Asset Manager for hardware and software data
  • Implementation of Asset Manager (Portfolio, SAM)
  • Integrations to LDAP, DDMi, Reporting Database
  • Upgrade of Asset Manager
  • Asset Management Lifecycle process development/improvements
  • Development of counters within Asset Manager. Includes count action scripts, and counter records.
  • Implementation of Asset Manager (Portfolio, Full Procurement, SAM)
  • Upgrade of Asset Manager
  • Upgrade of Asset Manager
  • Integrations with Service Manager via Web Services and Legacy Connector
  • Responsible for gathering requirements, system design, and system development for Asset Manager and Connect.it Integrations.
  • Integration with third party vendor for Advance Shipping Notice
  • Integration with Oracle Payables for Supplier and Invoice Data
  • Integration with Tibco Messaging System to HP OpenView
  • Integration with Barcode Scanning solution (AMI Asset Track) for Inventory Audits, IMACs, and Receiving
  • Upgrade AssetCenter 4.2.1 to Asset Manager 5.10.
  • Create custom monthly chargeback process
  • Implement and configure Software Asset Management module
  • AC 5.03 implementation of Portfolio, Contracts, SAM, Procurement, and Reconciliation modules
  • Modifications included new tables, fields/links, screens/pages, wizards, scripts, and workflows.
  • Created technical requirements, detailed design documentation, integration design documentation
  • Developed new reports utilizing Crystal Reports
  • Developed integrations utilizing Connect.it
  • AC 5.03 Implementation of Portfolio, Contracts, and Software Asset Management modules
  • Modifications included new tables, fields/links, screens/pages, wizards, scripts, and workflows.
  • Created one time and on - going data imports via Connect.it.
  • Developed new reports in Crystal Reports
  • Preformed upgrade from AC 4.2.1 to 5.01
  • Implemented Procurement Module and customized approval process.
  • Utilized Connect.It to integrate AssetCenter with ServiceCenter
  • Installed and tested AssetCenter Web 5.0
  • Preformed upgrade from AC 4.3.2 to 4.4.2
  • Design and develop utilizing AssetCenter toolset business and technical requirements
  • Helped clients develop and refine new/existing processes
  • Utilize Connect.It to integrate AssetCenter with ServiceCenter, Tivoli, and XML Invoices.

Confidential

Senior Technical Architect

Responsibilities:

  • Technical Lead for AssetCenter 4.2.1 on Oracle 9i database
  • Main tasks included:
  • AssetCenter 4.2.1 implementation and development
  • Interpretation of requirements and creation of Technical Requirements
  • High-Level Design for AssetCenter development and integration to ServiceCenter via Connect.It
  • Detailed Design for AssetCenter
  • Tier 3 Support for many customers
  • Data Management - cleaning, extracting, and importing utilizing Peregrine Tools
  • Additional responsibilities included Weekly Status Reports and Meetings, Demonstrations,, and Management of team resources.

Confidential

Senior Systems Consultant

Responsibilities:

  • Technical Lead for AssetCenter 4.1 on Microsoft SQL Server backend database, ServiceCenter 4.0.9 Inventory Configuration Module, ConnectIt 3.1.0, Get.Resources 2.5.
  • Main tasks included:
  • AssetCenter 4.1 implementation and development
  • ServiceCenter 4.0.9 implementation and development
  • ConnectIt 3.1.0 development
  • Requirements gathering and assessment of current processes and technology
  • Design documentation for entire project
  • Integration to Lotus Notes e-mail system
  • Additional responsibilities included Weekly Status Reports and Meetings, Demonstrations,, and Management of client resources and team resources.

Confidential

Technical Lead

Responsibilities:

  • Main tasks included system development, requirements gathering, knowledge transfer, and .
  • Integrated Lotus Notes e-mail system.
  • Created Features, Workflows, Wizards, Views, Queries and Notifications to be utilized by the system and the users of the system.
  • Reviewed and cleaned data before importing using import scripts created within AssetCenter.
  • Primary responsibilities included implementing Request Management, bug/fix for Service and Incident Management, knowledge transfer and .
  • Integrated Request Management to Get.Resources.
  • Integrated ServiceCenter 4.10 to Knowlix.
  • Secondary responsibilities included requirements gathering for Request Management via workshops and demonstrations, importing of data, documentation of code, and status updates to various levels of Project Management.
  • Part of 4-person team to implement ServiceCenter 4.08, AssetCenter 4.1, and GetIt.
  • Primary responsibilities included implementation of Inventory Configuration Module of ServiceCenter, requirements gathering, workshops, demonstrations, knowledge transfer, and Design Documentation.
  • Helped bug/fix issues related to Service and Incident Management of ServiceCenter 4.08.
  • Continued work with ServiceCenter 3.0, primarily with Inventory Configuration Management and Asset/Contact Exception Processing.
  • Main responsibilities included bug/fixing, knowledge transfer, code documentation, and requirements gathering.
  • Worked closely with Asset Management team on issues related to GetIt, ConnectIt, and AssetCenter 3.6.

Confidential

Solution Architect

Responsibilities:

  • Work with a large team to implement ServiceCenter, AssetCenter, PRIM & various other modules of the Peregrine Suite of Tools.
  • Fixed Exception interfaces and processes within all modules of ServiceCenter
  • Tested scripts, links, events within all modules related to Asset & Contact Exception processes
  • Worked on various issues related to Asset Management processes within ServiceCenter
  • Change Coordinator for Asset Management Team
  • Responsibilities included creating Release Notes & Unload Scripts
  • Helped develop reports using Crystal Reports 7.0.
  • Created stored procedures to create reports.
  • Mapping fields from the existing Vantive product to Peregrine’s ServiceCenter database.
  • Map fields from existing reports to ServiceCenter & AssetCenter.
  • Create new standard reports for external customer use.
  • Worked with small team to implement call center (8-10 seats) for use in the insurance arena.
  • Helped develop scripts and business processes to be integrated into the Call Center Application.
  • Implemented & Customized Call Management Software (FrontRange Heat 5.0) for use within the insurance industry.
  • Responsible for configuring backend database (MS SQL Server 7.0)
  • Helped develop materials and train new CSRs.
  • Developed numerous management reports for various levels of management

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