PROFESSIONAL SUMMARY:

Outstanding 3x certified salesforce professional specialized in implementation of modern SF features, lightning transition projects and providing cloud solutions that best align with client’s business strategy.

SKILL:

Salesforce Expertise: Sales and Service Cloud, Salesforce Communities, Lightning Transition

Web service API/CI Tools/Technologies: SOAP, REST, WSDL, JSON, GIT, ANT Migrations, HTML, CSS, JavaScript, MVC

Tools: VS Code, MuleSoft, Workbench, Data Loader, JIRA, Tableau

WORK EXPERIENCE:

Salesforce Lightning Developer

Confidential, Boston, MA

Responsibilities:

• Delivered consistent code coverage of more than 80% implementing apex classes, triggers and visualforce pages, complying with CI - CD (continuous integration-continuous delivery) techniques of SFDX.
• Pioneered use of Lightning Web Components (LWC) and Aura Framework across lightning transition projects, improving user experience and application security with Locker Services.
• Led Salesforce integration with external ERP system using REST and SOAP API’s, ensured data integrity of 51,000 migrated accounts through de-duping and account merge techniques.

Salesforce Lightning Developer

Confidential, Boston, MA

Responsibilities:

• Eliminated manual efforts of more than 25hrs/week by deploying self-sufficient case management practice, integrating outlook with service cloud platform and ‘email to case’ functionality.
• Built user-centric Salesforce Community with features like CMS Connect, Lightning Flow and Chatter feed.
• Engineered live chat agent on community pages for managing real time user queries, instituted use of omni channel for availability and skill-based assignments of user requests.
• Streamline deployment process by taking control of change set bug-fixing and troubleshooting activities, ensured seamless deployment from UAT to production environment.

Salesforce Lightning Developer

Confidential, Boston, MA

Responsibilities:

• Conducted kickoff meetings with stakeholders to develop functional requirements and easy to understand UML diagrams bridging the gap between the business processes and technology.
• Adapted continuous improvement methodology by performing rigorous quality assurance and user acceptance testing, hands on experience of writing test scripts and defect tracking process.
• Worked on the batch apex class involving SOQL, SOSL queries and scheduling the batch jobs to run at a specific time.
• Proficient in dealing with validation rule, workflows, process builder, public groups, sharing rules, OWD, field level settings to grant and revoke access based on client’s organizational need.

Salesforce Developer

Confidential

Responsibilities:

• Executed SCRUM (agile) master responsibilities utilizing JIRA for grooming user stories, backlog management and sprint planning which improved resource accountability and timely delivery.
• Authored Apex Email Class & Service to perform DML operations to handle inbound emails to salesforce environment.
• Implemented web-to-lead integration between Salesforce and 10+ external web forms for capturing leads inside CRM.
• Working knowledge of mapping B2B/B2C lead management and marketing automation processes to SF ecosystem.
• Demonstrated problem-solving abilities to implement cross-functional team’s requirements, with proven track record of delivering over 50 user stories within the optimum time.
• Performed Excel data analysis using VLOOKUP, pivot tables, formulas, data validation, graph and chart manipulation.