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Salesforce Developer/administrator Resume

Boston, MA


  • 7+ years of IT experience in Banking, Finance and Healthcare.
  • Consistently delivered results in various stages of Software Development Life Cycle (SDLC), starting from requirement analysis, design, development, coding, and testing
  • Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.
  • Excellent understanding of SAAS, PAAS and IAAS cloud computing services
  • Experience on Salesforce.com CRM and Force.com platform with strong knowledge in Salesforce Customization, Data validation, Sales, Marketing, Customer Service, and support Administration.
  • Proficient with Salesforce.com administrative activities: Creating Users, Roles, Profiles, Record Types, Validation rules, Page Layouts, Search layouts, Sharing Rules, creating automated notification using Email Services.
  • Strong experience in building business logic using declarative configuration like Workflow Rules, Approval Process and associated actions like Field Update, Email Alert and Creating a Task.
  • Worked with Salesforce Process Builder and consolidated exiting workflow rules with process builder.
  • Experience in Data Loading using Import Data Wizard and Apex Data Loader.
  • Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform
  • Experience in Web Services (REST) to implement web services in application for accessing data from different systems.
  • Skilled in ETL techniques like Data cleaning, manipulation, transformation of huge datasets and report generation using Tableau
  • Worked on building Salesforce standard/custom report types, Reports, Dashboards across various objects for different business groups.
  • Good Knowledge on Salesforce packages and Lightning experience.
  • Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications.
  • Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
  • Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
  • Experience in Aura framework and lightning base components to build custom lightning components and Apps.
  • Experience in design and development of multi - tiered web-based applications using Java technologies like HTML5, CSS3 and JavaScript
  • Good exposure to RDBMS and SQL, writing SQL scripts for efficient report generation.
  • Experience using JIRA for issue tracking.
  • Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
  • Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.


Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers, AJAX, Workflow & Approvals, Dashboards, Lightning component Framework, Aura UI Framework, Analytic Snapshots, Case Management Automation, Sandbox Refreshments, Deployments (Change sets)

Tools:: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, ANT Migration tool, Informatica, Postman

BI Tools: Tableau, MS Access

Languages: Apex, Java, J2EE, SOQL, SOSL, SQL, Python, R, C#, ASP.NET

Databases: SQL Server, Oracle, PostgreSQL, MS-Access

Operating Systems: Windows, Linux

Web Technologies: HTML, CSS, JavaScript

IDE: Eclipse, Visual Studio Code, PyCharm

Webservices: Rest API, SOAP UI

Source Control Management Tool: GitHub

Project Management: MS Project, MS Excel, MS Word, MS Power Point, Scrum Methodology, Kanban

Statistics: Exploratory Data Analysis, Hypothesis Testing, Linear Regression, Logistic Regression, Decision Trees, Cluster Analysis, Principal Component Analysis, Analysis of Variance, Customer Behavior Analytics, Survival Analysis, Time Series Forecasting


Confidential, Boston, MA

Salesforce Developer/Administrator


  • Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements.
  • Performed detailed analysis of business and technical requirements and developed the Apex Classes and Apex Triggers for various functional needs in the application.
  • Proficient in Salesforce Declarative features such as Workflow Rules, Approval Rules, Process Builder, Flow builder etc.
  • Used app builder to create and customize lightning record pages, home page and app pages
  • Used lightning out to expose lightning components in Visualforce pages. Built lightning components that can be exposed in force.com sites.
  • Involved in creating a user interface in Lightning using Aura components, for a user to enter details and submit into Salesforce
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects
  • Consumed and produced multiple Web Services using RESTAPIs.
  • Performed Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks, and actions.
  • Performed Data Cleansing, Data Standardization, data transfer from State street Data Warehousing to Salesforce.
  • Responsible to develop customized salesforce UI solutions using Visual force pages, JavaScript and CSS
  • Worked on 3rd party vendor engagement to ensure they adhere to contract expectations.
  • Have led regular meeting with vendors to review current work.


Salesforce Developer/ Administrator


  • Involved in requirements gathering with business users and discussed the possibilities and difficulties involved in the ongoing project.
  • Participate in daily stand-up and refinement meetings to give updates of the progress being made.
  • Used JIRA to update epics and stories and attach any needed document.
  • Followed Salesforce best practices, designed, developed, and deployed Apex Classes, Controller Classes, Batch Apex, Apex Scheduler and Apex Triggers for various functional needs in the application.
  • Implemented Classes, Interfaces, Keywords, custom controller extension and Annotations.
  • Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
  • Implemented REST based web service Apex classes to integrate with SQL database for accessing the specific functionality flow in Salesforce
  • Used Change Sets to move changes from Full and Partial Sandboxes.
  • Designed, build, test and deploy enhancements to Salesforce custom Objects, UIs, Triggers, Alerts and Reports within Salesforce using Apex and Force.com.
  • Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Create Permission Sets to grant additional access when needed.
  • Incorporated Custom Permissions with custom code to help business user and stake holders manage requirements without having knowledge of Apex.
  • Design test scripts to help with testing of requirements.
  • Implemented custom reports and deployed them for different business user levels.
  • View Information from Salesforce by creating SOQL statements and creating reports in Salesforce.
  • Developed and deployed Workflow Rules, Approval Processes on Custom objects.
  • Debug the Apex code using Debug Logs and System Log Console to catch Exceptions in the code and fix them quickly.
  • Inspected all reports that were done on each object to ensure that the configuration of the OWD and profile access.


Informatica Developer


  • Responsible for Evaluation, Analysis, Design, Development and Delivery of Interfaces (ETL) using Informatica.
  • Interacted with Business Users and Business Analyst to gather the Requirements and Business logics.
  • Worked on Informatica tool Source Analyzer, Warehouse Designer, Mapping Designer.
  • Extensively used Transformations like Aggregator, Router, Joiner, Expression, Lookup, Update Strategy, and Sequence Generator.
  • Extensively worked in the performance tuning of ETL mappings.
  • Created reusable transformations.
  • Creating data mappings to extract data from different source Databases, transform the data using ETL Informatica Transformations then loaded to Oracle.
  • Played major role in the Offshore / Onsite Model implementation.
  • Code walkthrough with Developers & Client teams.
  • Setting up of Unit / Integrated testing of interfaces (ETL) & documentation
  • Utilizing capabilities of Tableau such as Data extracts, Data blending, Forecasting, Dashboard actions and Table calculations.


Business Analyst


  • Interact with the leadership to find their analysis requirements pertaining to specific clients or broad-based industry issues.
  • Support Deloitte's business planning by continuously monitoring and analyzing markets and industries and identifying business opportunities.
  • Understand client annual plans and other necessary information to develop communication and support marketing strategies for specific clients.
  • Data mining and analysis for specific projects based on the team’s requirements.

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