We provide IT Staff Augmentation Services!

Owner Resume

SUMMARY:

  • HTML, CSS, C++, C#, VB and scripting (with modified gaming consoles, Linux shell scripting, VBscript, and batch files)
  • Experience with VOIP monitoring
  • Experience with Windows XP/Vista/7/Linux/Unix/OSX exploitation, pivoting, passing the hash and post exploitation (maintaining access), some experience with password cracking, and brute forcing, social engineering, information gathering
  • Very experienced in recovery console, editing registry entries
  • Device flashing, device modification (custom ROM's, custom drivers)
  • Experience with Open Source penetration tools, Wireshark, Nmap, Metasploit Framework, Armitage, Airecrackin - ng suite, experience in many different client side attacks, including but not limited to browser attacks, IE 6, 7, 8, as well as Firefox and Google Chrome, an array of client side software including but not limited to, Adobe Suite, JRE, JDK, AIM, Yahoo Messenger, even Anti-Virus solutions and software
  • Forensic analysis (data gathering), file recovery and data restoration (Photorec, Foremost, and other software based tools)

CURRENT EMPLOYER:

Confidential

Owner

Responsibilities:

  • Active Directory Account management
  • Exchange Account Creation and Management
  • Network Setup and Configuration
  • Network Troubleshooting (TCP/IP, DNS, DHCP, SMTP, POP, IMAP)
  • NTFS and Share Permissions
  • Setup and configuration of network printers and resources (scanner, copier, DAS)
  • Gateway/Wireless Access Point troubleshooting and repair
  • Providing custom VOIP solutions (deploying equipment and optimizing with QoS)
  • Implementing VPN and RDP solutions (forwarding ports through gateway, configuring service on clients)
  • Windows SBS setup, deployment, and maintenance (AD DS, DHCP, DNS, FTP(S), and IIS roles)
  • Support for smartphones Android/iPhone/Blackberry
  • Google Cloud/Apps Experience
  • Troubleshooting the office suite (Word, Excel, Outlook)
  • Troubleshooting browser issues (IE, Firefox, Chrome)
  • OS repair and troubleshooting (Windows XP/Vista/7, OS X, Linux)
  • AV Equipment Setup and Configuration
  • Inventory Management
  • System Tune - ups Virus, Spyware, Malware cleaning and removal
  • Deploying File Servers (share and NTFS permissions)
  • Implementing DAS storage solutions, RAID 0, RAID 1, RAID 10 (USB and ESATA drives)
  • Wireless Security configuration with advanced restrictions (Mac Authentication, ACL, high character, complex password encryption and security, WPA2 Personal limited Enterprise )
  • Custom computer builds, laptop/desktop upgrades
  • Rom flashing, (CMOS, wireless cards, routers, controller cards)
  • Experience with Vmware, VirtualBox, and Hyper-V
  • Mobile Device Configuration and Troubleshooting (Blackberries, iPhones and Android devices)
  • DC jack repair/replacement, gaming console modification (soldering chips, DC jacks)

Confidential

Senior Help Desk Coordinator

Responsibilities:

  • Responsible for the migration (backup, restoration, and configuration) of important, critical, and vital user data for all members of staff
  • Daily use of Active Directory (password resets, adding and removing users)
  • Daily use of Norton Ghost to load images onto client machines for deployment
  • Outlook (connecting to Exchange servers)
  • Responded to assigned trouble tickets in a timely manner (desk side support)
  • Configuration and deployment of peripherals, as well as setup and configuration of network printers
  • Daily data entry for assigned work (keeping logs of all work performed)
  • Team lead for interaction with key members of upper management (Project Manager, Department Manager)
  • Balanced heavy work load with the help of the project team

Confidential

Supervisor

Responsibilities:

  • Hired as a technician and quickly promoted to department lead for Firedog computer solutions
  • Took our Firedog department to number one in sales and customer service on the East Coast out of the Confidential division
  • Showed organizational skills when completely reorganizing the department (including but not limited to: tools and utilities used in repairs, physical organization, documentation, and procedural responsibilities)
  • Software installations
  • Hardware upgrades and repairs
  • Virus and Malware removal
  • Participated in sales

Confidential

Technician

Responsibilities:

  • Maintained small 3 workstation network
  • Troubleshooting DSL
  • Virus Malware removal
  • File and Printer Sharing

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