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Manager - Data Center Operations Resume

Troy, MichigaN

SUMMARY:

To be one individual of many on a team, each playing a strategic role by utilizing their skill and expertise, producing results, sharing in personal growth and achievement, contributing and committing to the success of the company.

SKILLS:

HP AssetManager Suite: I received full training on the HP AssetCenter suite of tools including tailoring, Connect - It and DDMI.

BMC Remedy: I have received training in all of the HP AssetCenter (Now it’s called AssetManager) modules. These include the modules include the tailoring of the application, collecting data and reconciling the resulting data using Connect-It and DDMI

Other: Experienced with UNIX, UNIX Scripting, VMS, DOS, SQL, Oracle, Remedy, Remedy development tools, Windows 7. 2000, NT 4.0, 98, 3.1, Autosys, PVCS, Star Team, Front Page, ASP, JavaScript and SQL among others. Also familiar with web/internet technologies such as web site development, configuration of web servers.

EXPERIENCE:

Confidential, Troy, Michigan

Manager - Data Center Operations

Responsibilities:

  • Outsourced from Confidential to Confidential, assuming same responsibilities
  • Participated in the planning and roll out of a enterprise change management methodology.
  • Acted as enterprise change manager for three years.
  • Work with vendors to help establish working environment such as HVAC and electrical.
  • Partner with software vendors to provide sales and technical support.
  • Acted as enterprise incident manager, responsible for gathering the correct experts and working through any incidents such as system crashes
  • Later in career, once my team had been disbanded, I became a Remedy administrator and developer.
  • Worked with clients to implement client submitted system improvements including requirements gathering and user acceptance testing. Also worked with clients to resolve issues raised via help desk tickets

Confidential, Troy, Michigan

Manager - Data Center Operations

Responsibilities:

  • Responsible for overseeing all areas of the daily operation of corporate data center under SLA and Audit conditions.
  • Managed staff of 20 analysts for multi-million dollar corporation.
  • Responsible for planning, design and deployment of department’s intranet site for use in 13 states
  • Extensive involvement with information system disaster recovery planning, testing and execution
  • Plan and supervise the execution of project work by analysts.
  • Specialize in taking complicated information and presenting it in an easy-to-understand, upbeat format to management in written reports and verbal presentations.
  • Worked with our clients, who were end users, when problems arose or to accommodate special requests
  • Draft technical documentation for use by a wide audience from end user to developers and operations.
  • Closely work with network engineers to support network at corporate data center, including upgrades and network outages impacting a regional user base

Operations Analyst

Confidential, Livonia, Michigan

Responsibilities:

  • Responsible for providing second level support for the console operators
  • Monitored the evening’s batch processing cycle to make sure that things wee progressing smoothly
  • Became in involved with Information system disaster recovery planning, testing and execution
  • Plan and supervise the execution of project work by analysts.

Confidential, MI

Engineering Manager / I.T. Manager

Responsibilities:

  • Engineer company’s line of metal enclosures
  • Oversaw development of custom engineering software
  • Participated in managing the daily operation of company.
  • Worked with customers to define requirements and design parameters
  • Planned, implemented and maintained a LAN within the office

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