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Sales Force Admin/cpq Business Analyst/admin Resume

SUMMARY

  • Around 7 years and 7 months of extensive and progressive IT Experience in the areas of Analysis, Design, Development, Coding, and Testing Enterprise level applications.
  • Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Analytics, Sales Cloud in Salesforce.com CRM.
  • In - Depth knowledge of Software Development Life Cycle (SDLC), Software Testing Life Cycle, Defect Life Cycle and different types of testing.
  • Experience with various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, Approval Processes, Process Builder and Visual Flow for automated alerts, field updates & Email generation per application requirements. Experience in SFDC Customization of Reports and Dashboard.
  • Hands on experience in functional, integration, regression, system, GUI, backend, black box testing.
  • Experience with Data migration and updates through the tool App Exchange Data Loader in Salesforce.com Experience with Salesforce sandbox and production environments.
  • Gather and analyze the requirements, design, develop, implement automated testing and integrate the test scenario automation and manual testing procedures per the guidelines and schedules stated in the Software Development Life Cycle (SDLC) plan created for each project.
  • Experience in Installing Salesforce.com AppExchange Apps, configuring and maintaining user security permissions in compliance with organizational needs.
  • Great interpersonal and communication skills, focused, self-motivated, organized, quick learner and team oriented.
  • Proficiency in native Big Machines programming languages - BML and BMQL.
  • Experience in commerce, configuration, document engine, Printer Friendly XSL views, and Library functions and data tables.
  • Have good hands on BML scripting and have written Utility and commerce Library functions.
  • Expertise in writing recommendations, Rec Item (Configured Scope), hiding, constraints and validation rules.
  • Experience in handling bulk data upload to data table and bulk upload of attributes.
  • Implemented various word, pdf and Excel document outputs showing up costs and revenues as per the business requirements.
  • Experience in writing complex XSL snippets for document engine.
  • Ability to develop solutions and design for the implementation of the platform based on the client's Product Lines, Commerce Workflow and Proposals and also define out-of-the-box solutions using OOPS concepts.
  • Extensive experience in designing of Custom Objects, Custom Fields, Pick list, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Design of Visual Force Pages, Snapshots and Dashboards according to application requirements.
  • Contributed to the practice building. Trained new/existing resources and helped the company to build Big Machines Competency practice.
  • Excellent communication, presentation and interpersonal skills and excellent teamwork.
  • Strong knowledge on OO Analysis and Design.
  • Good understanding of Cloud Computing with domain knowledge of CRM.
  • Highly motivated team player with excellent communication, analytical and problem solving skills.
  • Ability to quickly master new concepts, strong aptitude towards learning new technologies and sharing ideas.
  • Able to configure and setup Skills-Based and Queue-Based Routing for Omni-Channel.
  • Well versed with Configurative development such as Custom Tabs, Custom Objects, Custom Fields, Workflow Rules, Process Builder, Flow Builder, Email Alerts, Email Templates, Reports, Analytic Snapshots and Dashboards, etc. to achieve desired business functionalities.
  • Experience in creating different types of Reports like Tabular, Summary, Matrix, Jointand developing Dashboards using those Reports in Salesforce Lighting and Classic.

TECHNICAL SKILLS

  • BML, Java, JavaScript, SQL, PL/SQL, XML, CSS3.
  • MySQL, Microsoft SQL Server, Oracle.
  • Big Machines implementation and design.
  • Salesforce.com administration.
  • MS Office, Photoshop, Flash, UML, Agile, CRISP-DM techniques, Waterfall model, Spiral model.
  • Functional Testing, Black box testing, White box testing, Unit testing, System Integration testing (SIT), Regression testing, GUI testing, Manual Testing, Functional testing, User Acceptance testing (UAT), Backend Testing, Soap UI testing, Batch job Testing(Batch Process).

PROFESSIONAL EXPERIENCE

Confidential

Sales Force Admin/CPQ Business Analyst/admin

Responsibilities:

  • Re-Designing Pricing logics in I Quote according to Client requirements.
  • Coordinate prioritization discussions with Sales Operations, Marketing Operations, Services, Order Management, RevOps, Finance, Legal, Engineering and IT to define business requirements, and systems goals.
  • Create and maintain thorough, up-to-date, functional and technical systems documentation.
  • Be responsible for systems roll-out and change management, including new process definition, UAT, training, go-live, and adoption.
  • Work with development team to ensure the design and development of technology solutions fulfills all business requirements, achieves desired customer experience objectives and goals
  • Capturing business processes and mapping system data requirements
  • Working directly with the Business Rep and end users.
  • Collaborates with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc.
  • Provide deployment, training, and change management support to business users
  • Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.
  • Manage functional testing cycles including test planning, script development, status reporting, and test execution.
  • Checking the functionalities of Escalation rules of Cases. Testing the Flow functionality of the Cases by using the Call Guides.
  • Validated the pick list vales based on the Record type layouts. Thoroughly validating the validation and business rules.
  • Troubleshoot and facilitate issue resolution by suggesting techno-functional workarounds.
  • Organizes and validates the requirements and ensures that all are traceable and measurable.
  • Elicits, analyzes and validates business, functional, and non-functional requirements.
  • Serves as a liaison between the clients and developers to ensure that all technical requirements are identified, if applicable.
  • Assists in the collection of data element requirements.
  • Good exposure to various SDLC models Agile (Scrum), Waterfall models.
  • Facilitates joint application review/design sessions with clients, technical, and vendor resources.
  • Identifies and documents issues and risks in a timely manner and presents to PM for mitigation planning.
  • Serves as a SME for the instructional designer during training planning and development.
  • Assist lead, Design, enhance and building services for Customer in Agile Development Environment.
  • Responsible to Migrate the Changes from Development Environment to Testing.
  • Working on three environments development, test and production. working on data tables, Print actions and Util libraries.
  • Created custom controllers and controller extensions while developing Visualforce pages.
  • Developed the Apex Triggers to ensure the correct data entries into the system.
  • Created Validation rules on various objects. Also, created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
  • Strong experience in implementing Salesforce new features like Process Builder and performed actions Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.
  • Experience with Salesforce security model, permission sets, record types, and configuration of page layouts.
  • Data migration and updates through the Apex Data loader in Sales force.com.
  • Co-ordinate with the test team and provide the application flow demo before the test team start the System Testing.
  • Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit the needs of the application.
  • Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using Restful API callouts. Involved in creating Apex classes, Visualforce pages, Triggers, Workflows, Batch Apex Classes and Schedulers.
  • Many Pricing and Revenue calculations are implemented based on the bussiness requirements.
  • Participating in daily Stand up meetings and giving updates on the tasks assigned. Given suggestions on best practices and good design on iQuote.
  • Working on New Enhancements,Bug fixes and Standard changes issues raised in Jira Ticketing tool by Bussiness team.
  • Modified Business Requirement Document, Identified process repetitions, bottlenecks and infrequent routes.
  • Created Environment setup plan, Migration document and checklist.
  • Maintained and populated configuration workbook.
  • Planned testing strategy, created and signed off test-script, executed User Acceptance Test.
  • Configured products and price book.
  • Configured out of the box reports and dashboards as well as custom reports.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, HTML, Workflows, Reports, Force.com, MS SQLServer2000, MS Access, JIRA, Oracle CPQ, Agile Methodologies, SalesForce.com sandbox.

Confidential, Sunnyvale, CA

CPQ Big Machines/Sales Force Business Analyst/Admin

Responsibilities:

  • Implementing a ReArchitecture project on Big Machines. Provided guidance to client on BigMachines designs and best practices.
  • Extensively working on -
  • Configuration - Implemented different models (end to end) on the UI.
  • Commerce - Implemented different types of pricing and revenue calculations.
  • Doc Engine - Implemented end to end Doc Engine module. Developing templates in EXCEL, PDF and RTF versions.
  • Experience on bulk uploading of attributes, different kinds of rules like recommendation, constraint, hiding and validation rules, migration center, layout editor.
  • Administration, configuration, implementation, and support experiences on bigmachines platform.
  • Utilized BigMachines platform and web technologies including XML, HTML, CSS and XSLT to satisfy customer requirements.
  • Working on BigMachines BML to implement business logic and used their Document Engine Output for result reporting.
  • Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app.Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
  • Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
  • Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
  • Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
  • Used refined global search in Lightning by developing Apex classes and Controllers.Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
  • Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.Automated the business processes using out-of-the-box tools and services of Lightning Experience.
  • Actively participating in Project launch meetings every day and giving updates on the tasks assigned. Given suggestions on best practices and good design. Analyzing customer issues and communicated solutions.
  • Working on BML to create Configuration/Commerce rules & Library functions.
  • Working on layout editors to create configuration, commerce UI.
  • Designed and implemented configurations, price logic, and intuitive user interfaces. working with development, test and production environments.
  • Create, design, and format technical specifications including descriptive text, process flows, and other information needed to describe required system changes for development, QA, and other units; serve on project team accomplishing these functions.
  • Worked on Agile environment, Maintained user stories in JIRA Application and supported Product Owners in gathering requirements while keeping CPQ Project capabilities in mind.
  • Experience implementing CPQ application at a large institution, preferably in the Medical services industry.
  • Handled multitask and lead difficult conversations across diverse teams with competing business priorities.
  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
  • Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
  • Worked towards preparation of requirements management plan, business and functional requirement documents.
  • Created data flow diagrams and process flow diagrams to facilitate better system understanding.
  • Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
  • Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
  • Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
  • Designed different custom dashboards for various user groups based on their business functionalities and needs.
  • Created and deployed several reports for different user profiles based on the need in the organization.
  • Designed various types of email templates for auto response to customers.
  • Maximizing Salesforce.com CPQ and internal tools to identify and resolve migration issues.
  • Migrating Attributes from Dev Instance to Production Instance.
  • Works with Business to verify and obtain approval on accuracy of migration.

Environment: SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS SQLServer2000, MS Access, JIRA, Oracle CPQ.

Confidential

CPQ/ Salesforce Business Analyst

Responsibilities:

  • Worked on layout editors to create configuration, commerce UI.
  • Designed and implemented configurations, price logic, and intuitive user interfaces.
  • Experience working with development, test and production environments.
  • Used Service Now for ticketing
  • Extensively worked on data tables, Print actions and Util libraries.
  • Implemented many CoArsting and Revenue calculations based on the requirements.
  • Worked on configuration and pricing issues.
  • Implemented different models in UI.
  • Worked on BML to create Configuration/Commerce rules & Library functions Analyzing requirements.
  • Giving solutions, designs to the complex requirements.
  • Direct communication with business and product teams.
  • Optimizing existing commerce functionality to improve performance of the quote cycle.
  • Implementation in Big Machines Platform including its integration capabilities with CRM.
  • To develop solutions and design for the implementation of the platform based on the client's Product Lines, Commerce Workflow and Proposals.
  • Strong command on Java/C programming with OOPS concepts to support custom coding requirements.
  • Developed all Aspects of Document Engine - Document Panel, Complex Conditionals and Tab Actions.
  • Involved in design and development of Proposal Generation (PFF) in different formats such as Word, Pdf and Excel.
  • Implemented configuration of Big Machine’s Quoting & proposal application.
  • Integrated with Salesforce.com CRM with emphasis in Opportunity Management, and Quotation Management.
  • Bulk uploading of data like Full Parts load, Pricing List and Currency Load to BMI.
  • Involved in development covering configuration (Constraints, Recommendations, Hiding and recommended items), and commerce.
  • Offshore collaboration for status updates and meet the deliverables.
  • Performed Requirement Gathering for client preferences and data management.
  • Documented and shared the requirements with SalesForce.com consultants for further implementation.
  • Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
  • Created new custom objects, assigned fields, designed page layouts, components as needed to meet design specifications.
  • Configured different roles, profiles, and accounts in Salesforce.com
  • Worked on various salesforce.com standard objects like Accounts, ContactsLeads, Campaigns, Opportunities, Activities, and Dashboards.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Customized tabs for among different business users groups and business centers.
  • Configuring fields, workflow, reports, templates and Apex.
  • Create various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Administrator security for users, add/remove users, controls, and settings.
  • Perform Salesforce customization that can be handled by System Administrator.
  • Maintained the client relationship by communicating the daily statuses and weekly status of the project.
  • Planned Backup strategy based on projects requirements.
  • Worked with DTS packages and MSOLAP Services.
  • Maintained the consistency of the client’s Database using DBCC.

Environment: SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS SQLServer2000, MS Access, Query Analyzer, DTS, BCP, SQL Profile, Import & Export Data, Windows 2000 Server.

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