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Salesforce Administrator Resume

SUMMARY:

Certified Salesforce Administrator with over nine years of operations, business process improvement, and project management experience. Lean Six Sigma trained manager, with innate ability to identify problems and problem areas, research and recommend solutions, and implement technology to streamline systems and processes. Trainer and manager, implementing sales programs and leading Salesforce user .

SKILL:

  • Salesforce Administrator Cert
  • Sales Enablement
  • Process Analysis
  • Data loading
  • Lean Six Sigma Green Belt
  • Workflows
  • Reports & Dashboards
  • Price Books
  • Project Management
  • Validation Rules
  • Profiles & Roles
  • FSL
  • Custom Objects
  • JIRA
  • Custom Apps
  • QA & UAT

EXPERIENCE:

Confidential

Salesforce Administrator

Responsibilities:

  • Create Sales Lead automation using Process Builder. Gather requirements, write JIRA stories, produce functionality, document, and test builds
  • Triage & research flow errors, work with development team to resolve.
  • Lead support resolution with internal and partner users, increasing engagement when a resource was furloughed
  • Increase use of reports, dashboards, and list views by updating partner community pages relying on discussions with users and feedback.
  • Designed report guide for senior leadership

Confidential

Salesforce Consultant

Responsibilities:

  • Directed discovery and requirement gathering of Sales and Service Cloud.
  • Designed and built solutions to present to clients, resulting in sign - off to move to production; established a healthy rapport with clients resulting in kudos to management team noting tenacity to problem solve
  • Engaged with clients to ensure business processes are aligned to statement of work, project timeline, resource allotment, and client satisfaction

Confidential

Salesforce Project Manager-Consultant

Responsibilities:

  • Lead the delivery of a 3rd Party custom development engagement; develop a strong leadership presence with the core team to ensure key risks are closely tracked and identified
  • Served as the primary point of contact with Salesforce 3rd Party Consultancy, answering questions, triage issues to timely conclusion, drafting reports, and being the first line of communication with the Consultancy concerning development and implementation team issues

Confidential

Senior Business Strategy Manager

Responsibilities:

  • Created and delivered Salesforce learning materials on meeting scheduling application rollout; develop communications strategy, participate in UAT, and demo user ; tier 1 support
  • Built support team reports and dashboards

Confidential

Senior Sales Operations Manager

Responsibilities:

  • Improved and supported two Salesforce ecosystems on Sales Cloud, Service Cloud, Einstein Analytics; Lighting migration for 400 Salesforce users and 2700 Chatter licenses as solo admin and tier 1 support
  • Acted as internal consultant, completing need discovery and stakeholder communication, architecture, requirement gathering and documentation, technical documentation and user stories, user support and
  • Tier 1 liaison between QA and support teams, maintaining highest support case close completion across North and South Americas; individually completes of all support tickets
  • Identified and implemented all Salesforce needs, utilizing declarative configuration, process builder, work flows, flows, reports and dashboards, and third-party integrations
  • Trained new admins and users on Salesforce platform; developed onboarding and plans for in person and take-home tips & tricks; delivered continuing materials on LMS

Confidential

Salesforce Administrator

Responsibilities:

  • Supported 230 Salesforce users, across four systems as a solo Salesforce admin
  • Led implementation of MapAnything, Salesforce Mobile and managed system updates and enhancements
  • Trained new and onboarded users both locally and through remote processes, updating the admin content library for future cases

Confidential

Salesforce Consultant

Responsibilities:

  • Led highest number of client engagements within first six months, assisting clients on internal Salesforce needs and developing new solutions; managed stakeholder communication, requirement gathering, documentation, configuration, system implementation and
  • Investigated client Salesforce organizations to find potential security issues, data & file storage limitations, custom objects and app limitations, and determine gaps in current and future state
  • Maintained sales role and responsibilities, completing lead generation, scheduling and leading client discussions and working toward service sales

Confidential

Sales Consultant

Responsibilities:

  • Ran introduction calls and meetings with clients, explaining IT security policies, procedures and frameworks; presented products and solutions via face to face meetings, web & conference calls

Confidential

Sales Manager

Responsibilities:

  • Implemented Salesforce CRM system; managed executive team expectations, gathered requirements, trained other sales team members and developed robust reports and dashboards
  • Built and maintained partnerships with industry leaders through conferences, networking and lead generation; Identified and added four new products to meet and cover customer needs

Confidential

Financial Analyst

Responsibilities:

  • Partnered closely with internal financial managers to resolve disputes and claims, including billing, pricing and installation issues; delivered 25.6% accounts receivable reduction over 90 days outstanding over one quarter
  • Managed 21 internal data management systems to identify opportunities and resolve delinquent accounts, working closely with client teams to consolidate payments

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