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Salesforce Developer Resume

SUMMARY

  • Over 5+ years of experience in Salesforce.com CRM Platform and Apex technologies.
  • Good working experience in various capacities such as Salesforce Developer, Salesforce Administrator.
  • Experience in working across various SFDC implementations covering Sales Cloud , Service Cloud, Communities and Force.com Sites
  • Expertise in Full Software Development Life Cycle (SDLC) implementation analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi - tier, web-based, and portals-based object oriented enterprise applications.
  • Expertise in Salesforce Application Design and Data Model as per the Business Requirements.
  • Involved in building Custom Applications that includes administration, configuration, implementing and support experience with Force.com platform
  • Experienced customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
  • Expertise in Core Java .
  • Experienced in Apex Classes, Apex triggers, Visual force pages, Custom components, Custom Settings, Force.com API.
  • Extensively worked on SOQL, SOSL and DML.
  • Worked on Lightning UI and Lighting Design system
  • Hands on experience in developing and deploying custom integration Salesforce.com CRM solutions.
  • Expertise working with Rally for tracking day to day activities.
  • Added geographical redundancy to the computing needs in order to track the customers location using Community Cloud .
  • Hands on experience working with Jenkins and GIT HUB for build and deployment process.
  • Extensive experience in designing of Junction Objects, Custom Objects, Custom Fields, Pick list, Role based page layouts.
  • Expertise working with Service cloud and Community Cloud .
  • Experience in Validation Rules, Assignment Rules, Workflow Alerts, Approval Processes and Approval Workflow .
  • Experienced in service cloud by adding object, Fields, Tabs, Reports and Dashboards and migrate data into Salesforce.
  • Experience with data migration through Import Wizard, Data Loader, Workbench and Bulk API’s in Salesforce.
  • Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex .
  • Adept in sales analysis, marketing & customer support business processes used by Salesforce.com customers and recommendations to customers for improving their processes using Salesforce.com
  • Worked on MVC architecture and HTML, XML, Java Script in developing web-based applications.
  • Expertise in developing Web Services using WSDL, SOAP and REST API’s .
  • Worked in Agile Framework and participated in Sprint planning for delivering projects.

TECHNICAL SKILLS

Platform & Cloud: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services, Analytic Snapshots, Custom Objects, Sales cloud, service cloud, marketing cloud, e-commerce cloud data extensions, etc

Salesforce Technologies: Visual Force (Pages, Component & Controllers), Triggers, Apex Classes and Test Classes, Validation Rule, Workflows, Approval process, Dashboards, Custom Report Types, Batch and Scheduled Apex, Lightning components, Custom Settings, Anonymous Apex, Change Sets deployment, Bulk, SOAP, REST API’s, Integration, Lead Management, contact, data extractions, continuous integration

Salesforce Tools: Data Loader, Eclipse, Force.com Excel Connector, Various platforms. Platform (Sandbox and Production), Force.com Migration Tool, CPQ.

Operating System: Windows, Unix

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

  • Performed detailed analysis of business and technical requirements and designed the solution by Visual force, Force.com API, and Web Services.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
  • Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.
  • Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
  • Knowledge on Lightning.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
  • Involved on creating Lightning Pages inside Lightning community Builder.
  • Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
  • Designed and deployed Custom tabs, validation rules, and Approval Processes for automating business logic.
  • Provided business solutions to clients nationwide, ranging from Salesforce Sales Cloud, Service Cloud, and Salesforce Mobile Development.
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
  • Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization
  • Design of Visual Force Pages, Snapshots, Dashboards and generation of Emails per application requirements.
  • Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Used Community Cloud in order to perform computing types of applications, massive data simulations with data rich, real-time visualizations.
  • Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
  • Designed various types Email templates for auto response to customers.
  • Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: SFDC, Apex, Data Loader, Force.com, Lightning, Import Wizard, Visual Force Pages, Triggers, Components, Controllers, Workflow, Validation Rules, Reports, Report Types, Custom Objects, Tabs, Email Services, Eclipse IDE Plug-in, API, Sales cloud, Sandbox data loading.

Confidential

Salesforce Developer

Responsibilities:

  • Worked as Salesforce administrator in the organization, maintaining user accounts, OWD rules, security and controlling the user access levels.
  • Bulk data load into Salesforce custom objects from other internal sources of the organization.
  • Creating and maintaining the databases in SQL Server for handling and processing data from Salesforce and other sources.
  • Working on Workflow Rules and Approval Process
  • Working with Stake Holders to understand the requirements, perform Requirement Gathering, providing Effort
  • Working on BRDs, Project Estimations, implementing Scrum /Agile Methodologies while Project Planning
  • Developed and Configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization
  • Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
  • Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Extensively involved in data migration from three legacy systems to Salesforce
  • Involved in Interface designing using Visual Force page and their supportive Controller Classes.
  • Created page layouts and field level security, search layouts to organize fields, custom links, related lists, and other components on edit pages, Visual Force Pages and Controllers.
  • Troubleshooting email campaigns, workflows, approval cycles, auto-responders that generate excessive bounced mails.
  • Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
  • Working towards learning the usage of Salesforce Lightning to delivers a modern, smart experience across every device.
  • Mapping customer scenarios in Lightning Process Builder.
  • Working on automating processes with lightning process builder and implementing SSO for large Salesforce user base managing the continuous improvement of the infrastructure in agile environment by partnering with development team.
  • Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using data Loader.

Environment: Saleforce.com platform, Force.com IDE, Lightning, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, Agile, Templates, UAT.

Confidential, Eldorado, IL

Salesforce Developer

Responsibilities:

  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com like Accounts, Contacts, Leads, Opportunities.
  • Customized Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
  • Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the SOAP and REST services.
  • Developed and Deployed Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts.
  • Set up Marketing Campaigns, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules
  • Integration between workday and Salesforce.
  • Involved in Set up and managed Salesforce Communities.
  • Designed Requirement documents and functional documents for the development team.
  • Created test scenarios on Sandbox environment and used Force.com component development wizard.
  • Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
  • Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
  • Documenting and updating relates of SalesForce.com software and system administration focusing on Service cloud.
  • Attending weekly calls with Salesforce MCS team for the status of the issues raised with them.
  • Creation of new report types and report folders.
  • Customized Reports to track usage for productivity and performance of contact centers and their service teams.
  • Created a complete file upload utility in Lightning, Apex classes and SOQL so that users can attach files in the form and upload them to Salesforce case record.
  • Document and review Technical design documents (TDD) and tests results.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
  • Extensively worked on Sharing using Security Model and Security concepts
  • Modifying profiles and Roles to meet the business requirement
  • Migrating knowledge articles between the sandboxes and to production.
  • Worked on Apex Classes, Triggers, Visualforce pages and controllers.
  • Perform daily, weekly and monthly application health check at multiple sites.
  • Creation of Case Auto Response Rules, Case Assignment Rules and Email Templates
  • Creation of Workflow and Processes flows.
  • Worked on integrations using REST, SOAP API and Web services.
  • Uploading the Supplier Accounts, Supplier contacts and data cleansing using data loader.
  • Extract the data from Salesforce using data loader/workbench for various management reporting needs.
  • Created new case records automatically by enabling triggers to process incoming service e-mail requests from customers.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, SOAP API, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Dynamic Document Packages.

Confidential, Cedar Rapids, IA

Salesforce Admin

Responsibilities:

  • Designed, developed the Page layouts, Custom tabs, Apex classes and triggers and maintain contacts, accounts and approval process in organization.
  • Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
  • Developed field and page layout customization for the standard objects like Accounts, Contacts, Leads.
  • Create various profiles and configures the permissions based on the organizational hierarchy requirements.
  • Developing Validation Rules, Workflows, and Approval Processes for Automated alerts, new tasks, field updates and email generation.
  • Developed and customizing salesforce.com application based on the user needs.
  • Developed Visual force pages as a part of the implementation of the design and created Reports and Dashboards for demo purposes.
  • Document the recurring issues into a known error database.
  • Gathering requirements, analyzing, estimation and provide design and coordinate for application enhancements.

Environment: SalesForce.com, Service cloud console, Apex, Data Loader, Import Wizard, Eclipse IDE, S-control, Controllers, XML, Triggers, Security Controls, Custom Objects, Custom Tabs, Visual Force.

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