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Systems Architect & Technical Lead Resume

Mclean, VA

SUMMARY:

  • Multifaceted career in information technology with 13+ year track record of innovation and successTechnically sophisticated IT professional with solid history of converting business requirements into sound technical solutions.
  • Broad success in product development across software applications and hardware environments. Illustrate technical concepts clearly for expert and non - expert collaborators and clients.
  • Enthusiastic about applying expertise, sharing knowledge, and building relationships; ready to master innovative software and tools.
  • Deployments & Migrations / Project Management / User Training and Support
  • Communication Solutions / Client Support / Troubleshooting & Issue Resolution/ Client-vendor relations/ Reporting

TECHNICAL PROFICIENCIES:

Platforms: Windows, Mac OS

Tools: HTML, DHTML, HTTP, TCP/IP, Skype for Business 2015, Lync 2010, Lync 2013, Microsoft Office Communications Server 2007 R2, Microsoft Exchange Server 2003/2010, Active Directory, Microsoft SCCM, Identity and Access Management, Microsoft Office Suite, Enterprise Vault, Blackberry Enterprise Services, Lotus Notes

Hardware: Specialized computer maintenance, PC hardware repair, desktops, printers, scanners, projectors

PROFESSIONAL EXPERIENCE:

Systems Architect & Technical Lead

Confidential, McLean, VA

Technical Scope: Skype for Business, Lync Room Systems, Lync 2013, Lync 2010, Microsoft Office Communications Server 2007 R2, Crestron RL 2

Responsibilities:

  • Designed, developed, and deployed enterprise solutions based on user/client needs, cost, and required integration. Identified, tested, selected, and recommended technology for the customer in accordance with productivity objectives, delivering specialized knowledge of VoIP and IP network products.
  • Ensured client satisfaction in collaboration with the operations and help desk departments as well as by escalating complaints to demand executive support and managerial intervention as necessary.
  • Migrated 55K users from Microsoft OCS 2007 R2 and Lync 2010 to Lynch 2013 (back-end) and Skype for Business 2015 (front-end), leading to multimillions of dollars in cost savings.
  • Drove the development and implementation of an instant message archive program for clients complying with Financial Industry Regulatory Authority (FINRA) regulatory standards in only two months.

Team Lead

Confidential, Tempe, AZ

Technical Scope: Lync 2013, Lync 2010, Lync Enterprise Voice

Responsibilities:

  • Led integration and support of VoIP telephony, networking, cabling, and related infrastructure and systems for voice-based technologies.
  • Participated in all aspects of the project delivery lifecycle including technical design, implementation, documentation, testing, deployment, and support.
  • Held conversations with senior client personnel to understand and document business needs; selected, reviewed, and approved the enterprise’s proposed technical solutions.
  • Resolved complex incidents with working knowledge and partnership-based interactions with other teams, suppliers, and vendors.
  • Designed, gathered, and analyzed operational metrics to consistently improve service quality and user experience.
  • Consulted on mergers, acquisitions, and divestitures.
  • Supported change, incident, and escalation management and supported technical and executive staff.
  • Mentored and supervised voice engineers; represented the team and led internal and external communications regarding design and architecture projects.
  • Implemented new processes and best practices that reduced migration times from 8 -12 hours to 2-3 hours.

Team Lead

Confidential, Tempe, AZ

Technical Scope: Lync 2013, Lync 2010, Lync Enterprise Voice, Team Lead

Responsibilities:

  • Led a team of 45 (both Onsite and Offshore) in building servers, installing and implementing and move to Operations in a strict deal lines.
  • The Service metrics were always met as per the SOW and never had to pay any fee.

E-mail Administrator

Confidential, Tempe, AZ

Technical Scope: Lotus Notes, Exchange 2003/2010, Microsoft Office Communications Server 2007 R2, Blackberry Server Administration, Enterprise Vault Version 9.0

Responsibilities:

  • Furnished user support for 45K+ customers in multi-forest, global environments.
  • Administered and monitored iron port appliances and queues.
  • Managed group chat rooms and user base.
  • Performed day-to-day operational, troubleshooting, and peer training procedures.
  • Migrated 6K+ users into contemporary e-mail environment upon the enterprise’s acquisition of additional firms.

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