SUMMARY:

• A dedicated and self - motivated IT professional with around 10 years of IT experience in global IT companies. In my overall experience I have primary experience in
• Control-M Administration and support for system services. I am comfortable to work in a corporate IT environment that lays emphasis on growth and career development thereby enhancing my technical and professional skill sets.
• I have extensive experience in Control-M Administration, Installation, Implementation, Patching, Troubleshooting and follow up of issues escalated to product vendor Confidential .
• I am currently working as Control-M Administrator v6/v8/v9 with additional experience on Unix, Windows, Database, different Ticketing tools and MS Office.
• I have worked and having good experience on Computer Associate’s product - Confidential and Confidential ’s product CFT as well.
• I have worked on project migration and been appreciated often for working and resolving
• Control-M issues under SLA.

HIGHLIGHTS:

• Control - M EM server installation & upgrade
• Control-M servers installation & upgrade
• Control-M unix / windows agents installation & upgrade
• Control-M patch/fix-pack installation/upgrade
• Control-M configuration manager / components
• Control-M database management
• Control-M user authorization
• Control-M control module installation & plugin
• Looking forward to work on Bigdata & Hadoop
• Escalate issues & work with product vendor Confidential support
• DRP, RFC, WIP, Outage support
• Team support, training and documentation
• Computer Associate product - Confidential
• Confidential product - CFT
• Control-M development / implementation
• Understand business requirement
• Team management

EXPERIENCE:

Confidential

Control - M Administrator

Responsibilities:

• Control-M architecture design.
• Control-M environment maintenance.
• Streamline new Control-M projects and delivery.
• Work and fix reported Control-M issues / escalations.
• Control-M implementation, maintenance and development.
• DRP / WIP / Outage / scheduled activities.
• Control-M license / report / data update.
• Daily call with clients.
• Understand business requirements.
• Team management.
• Control-M server installation and upgrade from v6 to v8.
• Control-M EM server installation and upgrade from v6 to v8.
• Control-M configuration maintenance.
• Control-M database understanding and management.
• Control-M agent v8 (Unix / windows) installation.
• Latest patch upgrade (Control-M server / EM server / Agent).
• Control-M components management / upgrade.
• Fix Control-M issues, escalations.
• Control-M Users and Group management.
• Troubleshoot Control-M jobs scheduling issues.
• Work on RFC / Incidents / RCA / SOP / Tickets.
• Escalate issues to Confidential and follow up until resolved.
• Plan and Support DRP / WIP / scheduled activity.
• Control-M implementation, maintenance and development
• Daily call with users / clients and meeting on upcoming projects.

Confidential

Technical Lead

Responsibilities:

• Control-M jobs maintenance.
• Control-M server patch upgrade.
• Control-M agents (Unix / Windows) installation.
• Control-M agent (Unix / Windows) patch upgrade.
• Control-M components (Server / EM components) management.
• Work on reported Control-M issues and escalations.
• Control-M Viewpoint, QR, CR, CCM
• Support scheduled activity in weekends.
• Documentation / Reports.
• Control-M job scheduling / maintenance.
• Create, modify and delete jobs.
• Take actions on jobs through GUI.
• Understand Control-M architecture.
• Login to Control-M server and run basic utility.
• Report / Outage / Scheduled activities.
• Control-M job scheduling.
• Create / Manage Control-M jobs.
• Create QR / CR / for jobs based on request.
• Create global condition for jobs.
• Take care of Alerts through GAS.
• Take proper action on jobs (Rerun / Kill / Force ok / Hold / Free)
• Work on Service center tickets.
• Update reports.
• Learn new tools and implement