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Director, Salesforce Resume

Morrisville, NC

SUMMARY

  • Advanced and technically savvy professional with subject matter expert - level understanding of all Salesforce technologies.
  • Extensive experience directing skilled project teams creating cutting-edge applications and completing major Salesforce projects such as implementations, upgrades, integrations, and global build outs. Demonstrated ability to employ Agile/Scrum and Waterfall methodologies as appropriate to form the frameworks for application development.
  • Credited with successfully delivering multiple, highly visible custom application development projects ranging from $500K to $2.5M in value.
  • Noted for building and cultivating strong relationships with teams, colleagues, and clients to drive unified approaches to achieving project success.

AREAS OF EXPERTISE

  • Project Management
  • Agile/Scrum Methodology
  • Vendor Management
  • Risk Assessment & Mitigation
  • Software Development Life Cycle
  • Business Process Improvements
  • Requirements Gathering & Analysis
  • IT Strategy Development
  • Waterfall Methodology

PROFESSIONAL EXPERIENCE

Confidential, Morrisville, NC

Director, Salesforce

Responsibilities:

  • Leading a skilled team of forty spearheading globally, Salesforce Lightning, the completely reimagined Salesforce platform.
  • Collaborate with key stakeholders to facilitate the planning and road-mapping process.
  • Delivering solutions in Sales, service, marketing cloud, and custom developed mobile app with agile development.
  • Evaluate emerging and new technologies. Actively collaborate with business stakeholders to derive and drive value from existing and new system technology investments.
  • Own and manage applications budget and prioritization with business leaders to ensure investments are aligned with business requirements.

Confidential, Winston Salem, NC

Senior Director, Salesforce

Responsibilities:

  • Driving force behind a skilled team of eight spearheading global implementation of Salesforce Lightning, the completely reimagined Salesforce platform, with a primary focus on the Americas operations.
  • Assume lead point for product development and management, customizing standard functionality and custom coding utilizing Apex code, triggers, and Visualforce pages.
  • Control data and functionality migrations from other Customer Relationship Management (CRM) systems such as Sugar CRM to Microsoft Dynamics to Salesforce.
  • Effectively utilize Lightning for integrating with MS Outlook and built the global templates to implement Salesforce CPQ (formerly SteelBrick) to integrate with SAP systems.

Confidential, Pennington, NJ

SFDC Project Manager

Responsibilities:

  • Credited with delivering numerous Salesforce projects while directing a 12-member team that included integrations, data exports through Informatica, and major upgrades.
  • Completed a major consolidation of Salesforce Organization to create a unified communication framework for clients while working closely with stakeholders to understand business requirements and project deliverables.
  • Orchestrated all phases of DOL regulation related projects for key financial clients.
  • Led a team of 12 skilled developers and quality assurance personnel working on projects across all phases of the software development life cycle through to final delivery.
  • Interfaced with the technical team to determine the feasibility of proposed enhancements.

Confidential, Wayne, PA

Director Technical Project Management

Responsibilities:

  • Adeptly implemented Salesforce.com with the service cloud for call center case management and for integration with the warehouse management system.
  • Held fully accountable for Salesforce.com CRM administration, configuration, implementation, and development and set up Salesforce Organization with declarative programming.
  • Employed design skills creating custom formula fields, field dependencies, validation rules, workflows, and approval processes for automated alerts, field updates, and email generation in alignment with requirements.
  • Served as the Salesforce subject matter expert and system administrator supporting enterprise users while prioritizing the workflow for eight direct reports.
  • Presented change, scope, vender, and budget management reports to the steering committee in addition to providing regular project status updates for senior leadership and users.
  • Successfully deployed the 3rd party application Tangoe as a new mobile device management solution.

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