TECHNICAL SKILLS

Programming Languages: Java, ASP.NET, and ADO.NET.

Networking: LAN, WAN, OSI, Switch and Router, TCP/IP, DHCP, F5 Load Balancer, DNS.

Operating Systems: Windows, Mac, LINUX, iOS, Android.

Frameworks: BABOK, PMBOK, ITIL, ISO 27001, ISO 27002, COBIT,PCI/DSS.

Software: Microsoft Office (MS Word, Excel, PowerPoint, MS Project, MS Outlook, MS SharePoint), Eclipse, NetBeans, VMware, Virtual Box.

Database Languages: SQL, PL/SQL, T - SQL.

Data Analysis tools: SAS Studio, SPSS, Tableau, MS Access, Power BI, QlikSense, Yellowfin, MicroStrategy, Sisense, Excel, Board, Halo.

Databases: Oracle 12g, SQL Developer, MY SQL, SQL Server, Windows Servers .

Ticketing Tool: osTicket, EasyVista, Jira and Salesforce.

Business Analysis Tools: MS Visio, Rational Rose, Smart Draw, JIRA, Salesforce CRM.

Monitoring Tools: HP Operation Manager, PRTG Network Monitor, Application Manager.

Project Management Tools: Smart sheet, MS project, ProjectManager.com.

PROFESSIONAL EXPERIENCE

Business Data Analyst

Confidential - St Charles, Illinois

Responsibilities:

• Performed data analytics using Excel, Access, and SQL ad hoc queries to develop sophisticated reporting to assist other departments.
• Developed and maintained reporting dashboards to support Order Management requirements using access and SQL queries.
• Developed and Refined SQL queries to extract data from existing databases and to integrate that data with data from other sources.
• Identify opportunities for improvement and increased efficiency and formulate and implement process improvements in consultation with internal team.
• Automated existing business tools to provide a more user-friendly output using VBA, MACROS.
• Analyze and Audit business data for inconsistencies on daily basis to ensure accuracy and relevancy of data output.
• Troubleshoot any issues using logical problem-solving techniques.Performed other project as assigned.

IT Operations Analyst

Confidential - Downers Grove, Illinois

Responsibilities:

• Monitor, Configure, test, and maintain LAN / WAN Network connectivity of over 60 sites across 23 countries across 23 countries.
• Responsible for analyzing and troubleshooting network incidents and service request.
• Implementing IP addressing scheme and keeping IP database up-to-date.
• Maintaining online asset database and updating at regular interval.
• Get involved with skype/ polycom client meetings and internal team meetings.
• Evaluate analytical and systematic problems with work flows and network usage; organize, plan and develop appropriate corrective action.
• Work within the defined Incident, Request, Asset, and Change Management processes.
• Monitoring all network devices and servers through HP operations Manager and NNMI.

Project Data Coordinator

Confidential - Geneva, Illinois

Responsibilities:

• Assisted with data migration from older systems into Salesforce.com. Manage duplicate records.
• Developed reports, dashboards, charts and business processes to continuously monitor data quality, and ensure data security and integrity. Ensuring Data Quality Using Validation Rules
• Project management responsibilities planning, scheduling and organizing project activities.
• Attended client meetings and internal team meetings. Develop a detailed project work breakdown structure and Gnat chart to track progress of project.
• Updated the project plan. Assisted in information collection and validation. Provided input to project research information. Performed risk analyses to identify and resolve critical path issues.
• Used modeling tools to document the current state of business processes as well as future state
• Prepared Project Management documents like project charter, project request for implementation of new BI solution for Global Supply Chain & Manufacturing.
• Scheduling and facilitating meetings with various Business Intelligence vendors to review BI tool. Measure project performance using appropriate systems, tools and techniques.
• Assisted in preparing and maintaining customer reports, project spreadsheets, presentations, and other documentation in a timely and accurate manner.
• Used appropriate verification techniques to manage changes in project scope, schedule and costs.

Business Analyst Intern

Confidential - Atlanta, Georgia

Responsibilities:

• Worked with the Business users and IT teams for elicitation of business requirements.
• Conducted requirement elicitation using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis. Communicate and confirmed elicitation results with users.
• Traced, analyzed, prioritized, validated, verified and documented various functional and non-functional of requirements. Create specific business process documentation.
• Attend workshops and document As Is and To Be work process flows.
• Developed user stories in JIRA. Develop simple user or training documentation. Develop use cases to articulate new functional software needs and the roles of each class of application user.
• Maintained business cases, change requests, test plans and issue/action tracking while making recommendations for improvement. Analyze the impact of change requests.
• Perform risk management to identify and minimize project risks.

Network Support Engineer

Confidential

Responsibilities:

• Configuring Cisco routers 1800, 1900 series and catalyst switches (2960).Troubleshooting network failures & routing issues. Monitoring Network of 300 branches of Bank.
• Coordinating with field engineers for new VSAT installation, for router and switch configurations. Communicating project status and escalating issues as needed.
• Provide telephone support related to networking or connectivity issues. Also provided support for computers, printers, and scanner.
• Work independently or with senior team members to support internal and external activities.
• Create or update technical documentation for network installations or changes to existing installations.
• Incident and Project Management.