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Strategic Account Manager Resume

SUMMARY

  • Organized and detail - oriented, able to track and work on multiple projects at once
  • Ensure process compliance and review feedback during User Acceptance Testing.
  • Creates and communicates process flows or requirements to staff for development efforts or as part of procedural training.
  • Strong analytical and problem-solving skills required.
  • Intermediate-level knowledge and experience with Microsoft products- Excel, PowerPoint, Project, and Word is required.
  • Ability to quickly learn custom software programs and database structures is required.
  • Good organizational skills and keen attention to detail is required.
  • Must be amenable to working in a team-oriented, collaborative environment
  • A strong customer-centric approach is required.
  • Must be skilled at managing stakeholder groups and balancing diplomacy and tact with assertiveness.
  • Ensure timely and successful delivery of our solutions according to client needs and objectives, develop a trusted advisor relationship with key client stakeholders, Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Past participation in Agile team specifically Kanban.
  • Experience using JIRA and Confluence.
  • Capture key metrics to ensure goals related to these metrics are met, Create detailed reports on internal incident response measures of success
  • Ability to effectively communicate complex and abstract processes with non-technical audiences.

PROFESSIONAL EXPERIENCE

Strategic Account Manager

Confidential

Responsibilities:

  • Building and maintaining long lasting client relationships
  • Overseeing client accounts, including negotiations regarding business partnerships
  • Ensure timely and successful delivery of solutions according to client needs and objectives
  • Developed new business with existing clients and/or identify areas of improvement

Training & Support Manager

Confidential

Responsibilities:

  • Responsible for managing client relationship
  • Worked with project manager to ensure training expectations were met accordingly
  • Lead and oversaw high level government training program approved by CFO and Senior leadership, including creating course content and materials required for classroom setting
  • Performed onsite, interactive training workshop with end users, allowing for a more hands on, collaborative training program
  • Ensured training material updated and maintained throughout each release’s lifecycle

Sr. Network Technician

Confidential, Ashburn, VA

Responsibilities:

  • Responsible for monitoring corporate and commercial networks, avidly checking client endpoint connections to confirm stability to the Confidential network
  • Liaison between client and account reps, third party vendors, as well as internal support
  • Follow documented support procedures, managing issues through resolution or turnover
  • Developed an in-depth understanding of authorization transaction flow and exceptions that can result in cardholder impact
  • Experience with a multitude of monitoring tools

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