SUMMARY

• Experienced certified Scrum Master (CSM) driving continuous improvement by coaching teams on Agile practices, eliminating conflicts and removing impediments.
• Effective servant leader empowering the team to exceed expectations by creating a culture of trust that facilitates discussion and decision making.
• Engage with senior management in agility progress updates to ensure transparency between IT and the business.

PROFESSIONAL EXPERIENCE

Confidential

Consultant / Scrum Master / Agile Coach

Responsibilities:

• Responsible for three Agile teams; two ecommerce development teams leveraging SAP and one DevOps team supporting Confidential ’s B2B ecommerce’s continuous integration and deployment.
• Assigned to struggling Agile team; within 4 sprints increased the team’s velocity, eliminated impediments and resolved internal team conflicts. Team recognized as one of the most improved and efficient teams.
• Recently assigned the task of leading and coaching another struggling ecommerce team to help them achieve a state of continuous improvement. Also demonstrated proper story writing technique to the product owner to enhance clarity for the development team.
• Participate in bi - weekly executive briefings with Confidential executives to present Agile metrics and identify short-term and medium-term priorities.
• Participate with senior management in determining the DevOps roadmap, resourcing and funding.
• Facilitate all Agile activities including daily stand-up meetings, backlog grooming/refinement, sprint planning, demonstrations and retrospectives.
• Work closely with team members to identify impediments or blockers and facilitate the resolution to ensure timely delivery of stories.
• Created a DevOps survey to determine how effective DevOps is for the development teams as well as identify how DevOps could continue to improve their efficiency.

Confidential

Consultant / Program Manager / Scrum Master

Responsibilities:

• As Program Manager, work closely with senior leaders to develop the business solution roadmap to improve operational efficiencies, streamline business processes and reduce operational expenses
• Implemented solution to improve appraiser efficiency by consolidating external data into a single user interface as well as providing recommendations based on prior JLL experience. Results included reduced turn-around time, improved appraiser efficiency and increased appraiser job satisfaction. This project improved business profitability through reduced expenses of approximately $1.5M per year.
• As Scrum Master, facilitated Agile adoption by guiding the development team in the Agile process which resulted in increased transparency with the business, product quality improvement and enhanced performance/velocity of the team.
• Engage global leadership to improve transparency across the organization to increase adoption of industry leading technologies, eliminate redundant systems to better standardize processes and reduce operational expenses.
• Responsible for the IT component of the merger and acquisition activities for the supported business. Responsibilities include integration of the acquired companies’ data and applications into the Confidential enterprise as well as coordination of both the PC support team and the network team to ensure systems and data are available when the cutover is completed. After cutover, assist with problem resolution to ensure minimal impact/delay to the business.

Confidential

VP Applications / Solution Architect

Responsibilities:

• Worked with senior leaders to identify opportunities to eliminate manual processes and improve efficiencies. Developed long-term solution architecture, strategic roadmap, business process models and solution architectural diagrams, which clearly articulated the proposed future vision.
• Designed solution for critical business area that drastically reduced manual intervention, reduced turn-around time, reduced operating costs and improved data integrity. As a result of this solution, the business has been able to on-board additional loans without adding additional head count.
• Worked with individual business units to understand their short and long term objectives to develop strategic roadmaps that leveraged proven technologies to position them to exceed their objectives.
• Identified technology solutions that reduced implementations time, increased functional capabilities and reduced future maintenance expenses.
• Was responsible for all application development in an Agile environment leveraging Microsoft .Net and SQL Server within Fay to support on-going business needs.
• Reviewed existing application infrastructure on a continual basis to determine areas of improvement. As a result, have already identified several areas for improvement and received approval from CIO to proceed.
• Implemented project prioritization processes within each business unit to ensure development efforts are lined up with key business objectives.
• Established bi-weekly executive briefing to provide senior executives with an update on IT development activities as well as provide a forum for discussing potential new development opportunities and other relevant topics.
• Was responsible for managing Fay’s quality assurance efforts. Worked with team members to ensure that test scenarios accurately covered functional changes. Created and implemented testing strategy to ensure QA success and reduce errors in UAT.
• Completed PMP training class and now preparing for PMP certificate exam.

Confidential

IT Director

Responsibilities:

• Work collaboratively with business executives to define and execute strategic roadmap for delivering relevant products to the market that enable the company to be an industry leader while reducing operating expenses.
• Redesigned Emdeon’s manual data inbound process by acquiring Oracle’s Data Integrator (ODI) that provided automation from end-to-end, workflow and reusable standardized processes resulting in a 50% decrease in expenses and on-boarding effort.
• Work with business stakeholders, analysts, developers and other IT areas to drive projects forward to effectively meet deadlines and business expectations
• Responsible for managing the application development life cycle in an Agile environment up to and including enforcement of internal standards for governance and architecture. As a result, projects were delivered on time and within budget over 95% of the time, which was an improvement from less than 50%.
• Manage Java and .Net development teams leveraging both Oracle and SQL Server for a strategic line of business, leveraging my technical and business knowledge, project management expertise to develop product strategies to meet the current and future business needs. As an example, one business challenge was to improve the process efficiency when working with their contract audit staff. The current process utilized one resource full-time, had significant delays and errors as well as caused a significant amount of frustration for the audit team. I designed a web-based solution to completely automate the process and eliminate all manual intervention which resulted in the savings of 1 FTE, decreased the turn around time, eliminated audit errors and improved the audit staff’s satisfaction.
• Responsible for meeting additional development needs by establishing relationships with external vendors who supply both onshore and offshore development resources.
• Worked closely with 3rd party vendors to ensure that projects were utilizing the correct software to meet the business needs. Also responsible for identifying software that improved developer efficiency and increased functionality while reducing on-going operational expenses.
• Responsible for the implementation of the Agile development methodology. Recruited a seasoned Scrum master to ensure that projects adhered to Agile standards and all required reporting was produced. As a result of leveraging Agile, products were delivered in production more rapidly allowing the business to gain access to the functionality quicker.
• Took over the IT organization for the Pre-Pay division; chartered to eliminate internal conflicts within IT and with the business. Re-engineered both the ticketing process and application enhancement prioritization. As a result of these efforts, the overall perception of IT was dramatically improved and the ticket productivity was improved by almost 300%. Ultimately, hired a local manager to take over day-to-day responsibilities.
• Re-engineered a legacy case management system that resulted in improved process flow, added functionality while eliminating inefficiencies, reduced operating expenses and lowered overall maintenance costs.
• Architected a solution to leverage Amazon’s EC2 cloud solution for a mission critical application to improve scalability while reducing the operating expense.
• Proven expertise in designing and implementing successful applications in a dynamic and fast paced environment.
• Conducted weekly IT executive briefings with senior management on both the business and IT to ensure alignment and transparency.
• Nominated for an enterprise, key individual contributor award.

Confidential

Consultant

Responsibilities:

• Responsible for evaluating existing PowerBuilder system to architect future state system utilizing current state technologies resulting in improved efficiencies and reduced maintenance expenses. Upon approve of design, was responsible for aspects of implementing the solution including developing the project plan, budget, forecasting and resource management. Project successfully completed in less than one year.
• Worked with struggling acquisition to develop processes and procedures to improve IT alignment with business objectives, improve delivery success and provide transparency.
• Worked with senior business leaders to evaluate existing manual business processes to identify opportunities for automation. At the conclusion of evaluation, was responsible for all aspects of implementing solutions.

Confidential

Director of Application Development and Integration

Responsibilities:

• Managed over twenty internal and external developers on two teams with responsibilities in eBusiness and Integration with budgets.
• Worked closely with senior business leaders to direct innovation within their areas, as well as make them aware of available technologies. Identified solutions using existing technology within Trustmark or technologies available in the marketplace. Conducted business re-engineering meetings to identify opportunities for process improvements and expense reduction. Developed high-level designs and worked with business leadership throughout the approval process.
• Architected and designed an electronic documentation system for the Employer Medical Division utilizing WebSphere Application Server, eTAM and WebSphere Portal. Conducted meetings with the business unit to obtain approval.
• Was responsible for eBusiness development using WebSphere Portal, Web Content Management, WebSphere Process Server, Lotus Forms, Java, J2EE, WebSphere Application Server, Cold Fusion as well as Microsoft ASP.NET to design and build solutions that improved user experience and reduced calls to customer service.
• Leveraged IBM's WebSphere MQ, WebSphere Message Broker, WebSphere Transformation Extender (WTX) to provide high quality ETL solutions that enabled our businesses to more quickly respond to business opportunities with a lower overall cost. Also designed and developed solutions that allow disparate systems to function as a single solution, including both distributed, mainframe and midrange. Managed the processing of Electronic Data Interchange (EDI) transactions for Trustmark and all of its' businesses.
• Implemented and managed IBM's Tivoli Access Manager for eBusiness (eTAM) to replace an outdated identity management system. Successfully migrated over 90 applications and websites to eTAM.
• Participated on the IT governance team. Reinforced with team members the need to adhere to standards to guarantee project success, including delivering a high-quality product on time and within budget.
• Reviewed security practices and assesses vulnerabilities and exposures as a member of the Trustmark Security Committee. Worked on solutions to re-mediate issues and communicate with developers on avoiding these practices in the future.
• Developed standards and procedures for distributed application development. Identified best practices in both design and security and presented to developers. Worked with IT Governance on the implementation.
• Re-engineered claim system to improve availability and performance. Initially implemented, availability was around 60%. After re-engineering efforts, availability improved to 99%.