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Sales And Marketing Assistant Manager Resume

SUMMARY

  • Experienced professional with over 15 years of experience in the fields of sales, marketing, advertising and customer service.
  • Customer service representative with over 15 years of work experience and proven ability to assist customers and exceed sales goals.
  • Address customer service inquiries in a timely manner.
  • Answer customer queries in an appropriate fashion and try to resolve customer complaints in the best possible way.
  • Achieved customer satisfaction and exceeded corporate goals and targets.
  • Extensive knowledge of Agile (Scrum, SAFe, ScrumBan and Kanban) and Waterfall software development life cycles; as well as all aspects of change and configuration management
  • Sound knowledge in Agile tools such JIRA, Trello, ALM and Rally
  • Experience in interacting with the clients for business and technical requirements gathering and well acquainted with Software Development Life Cycle processes
  • Exposure in Business Analysis, Scoping Study, Business Process Analysis and Effort estimation with good planning and organizational skills
  • Experience in writing Business Requirements Document (BRD), Project charter, Functional Requirements Document (FRD), Request for Proposals (RFP) and Statement of Work (SOW)
  • Good understanding in onshore, offshore model and global delivery models

TECHNICAL SKILLS

  • Peoples person
  • Go - getter attitude
  • Conflict resolution
  • Computer savvy
  • Facilitator
  • Problem Solver
  • Critical thinker
  • Goal Oriented
  • Leadership and Mentoring
  • Waterfall, Agile, Scrum
  • CA Agile Central (Rally), JIRA
  • ServiceNow
  • Confluence, Microsoft Visio
  • MySQL,
  • Microsoft Project
  • ALM

PROFESSIONAL EXPERIENCE

Confidential

Sales and marketing assistant manager

Responsibilities:

  • Provided accurate information to customer queries.
  • Worked with the higher management team to ensure that appropriate changes were made in regards to customer satisfaction.
  • Exceeded company sales goals by overachieving sales targets.
  • Provided input as and when necessary to higher management to improve customer satisfaction and increase sales.
  • Worked head to head with the management team to develop and successfully implement sales goal.

Confidential, Oak Brook, IL

Business Development Coordinator

Responsibilities:

  • Experience working with several departments and organizations for sales and marketing strategies.
  • Conduct meetings and presentations at Hospitals and Physicians clinics for product demonstration and sales.
  • Increase business revenue by referring new patients to the company.
  • Consistently meet and over exceeded sales targets.
  • Identified problems and provided resolution strategies.
  • Worked on client retention by reversing the negative client trend.
  • Ensured excellent client relationship with existing and potential clients.

Confidential

Senior Sales/Account Representative

Responsibilities:

  • Involved in the sales process activities, prospecting new customers, handled the sales calls, generated new sales leads and improved sales revenue
  • Qualified leads based on patient needs such as in/outpatient care
  • Generated leads and directed to appropriate Sales Representatives
  • Contacted the existing customers to follow-up, maintain and improve customer relationship and satisfaction
  • Maintained a network of customer contacts, hospital staff including dispatch planners and social workers, doctors, healthcare officials
  • Planned, designed, implemented Promotions and Marketing Campaigns based on Health care products and Medicare guidelines.
  • Worked with Medicare patients for providing Confidential products

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