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Contractor Lead It Strategy And Architecture Resume

Newport News, VA

PROFESSIONAL SUMMARY:

Confidential is a seasoned leader with a proven track record of performance driven results. He has over ten years of direct IT management and program experience. His management style is one of servant leadership with a focus on his employees and their success and development. He has worked his way up through the IT ranks in various specialties and industry verticals to provide a breadth of experience to apply to any situation. He has lead major projects (>$30M) including Core Business System implementations, Business Intelligence Strategy implementations, and Business Process Redesign. He has been responsible at a Managerial and Director level for all aspects of IT service and support. He is goal oriented, strategic, performance driven, and a team player.

SKILL:

IT Management and Leadership

IT Strategy

Business Intelligence and Decision Support Systems

Data Warehousing

ITIL Processes

Business Process Redesign

Project Management

Program Management

Employee Development

Financial Budgeting and Accountability

Customer Service Focus

Interfacing with C - level Executives

EMPLOYMENT:

Confidential, Newport News, VA

Contractor Lead IT Strategy and Architecture

Responsibilities:

  • Director level position responsible for the program management of the overall strategy and architecture of IT and supporting technology for Confidential.
  • Responsible for the network, security, and infrastructure programs for Confidential .
  • Creates strategy and guidance for the overall IT efforts of Confidential .
  • Working in a large matrixed environment, responsible for the activities of 50+ people.
  • Develop and oversee the implementation of ITIL best practices.
  • Coordinating the documentation of a DODAF Framework Architecture that encompasses the Confidential Operational Environment.

Confidential, Newport News, VA

ITSM Manager

Responsibilities:

  • Lead a global team of 10 Analysts, System Administrators, and Service Desk Analysts.
  • Responsible for the program management and day to day operations of the entire IT department that encompasses four separate global networks .
  • Responsible for the network, security, infrastructure, and help desk programs for HTS.
  • Leading the initiative to install and upgrade a new Socio - Anthropological software tool used in the Afghanistan effort.
  • Lead an initiative to build and deploy an enterprise level content management solution within a cloud architecture.
  • Worked with the Army to set direction and IT strategy for the program going forward.
  • Used ITIL to help standardize IT processes for stability and effectiveness.
  • Responsible for $2.5 million in capital related to the upgrade effort.
  • Responsible for the budgeting and invoicing of IT expenses.
  • Finalist in the corporate innovation challenge for systems architecture.

Confidential, Virginia Beach, VA

Project Manager

Responsibilities:

  • Responsible for the hiring and development of his employees.
  • Used a matrix leadership model to make the team successful and productive.
  • Responsible for successfully tracking and managing a $5 million dollar contract.
  • Used ITIL V3 as the basis for the new IT management model.
  • Worked with the Confidential and other vendors to set strategic direction and manage to deliverables.

Confidential, Chesapeake, VA

Manager, IT

Responsibilities:

  • Responsible for a team of 21 leaders and individual contributors supporting the business intelligence decision support system, billing system, application development, and the interactive digital video platform.
  • Set managed the overall program and strategic direction for the department and guided professional development of both non-exempt and exempt roles as well as other leaders, while reporting directly to the Vice President level.
  • Demonstrated financial ability with forecasting, planning, and managing an annual budget of $5 million.
  • Responsible for leading the annual audits of the IT systems.
  • Developed and lead the standardization of our internal IT processes to conform to ITIL best practices.
  • Lead the successful upgrade of the Video On-Demand platform with financial project responsibility of $30 million.
  • This was done on-time and on-budget while managing the contracts and implementation resources for multiple vendors.
  • A valued participant in the cross functional strategic leadership team that managed the net gain and revenue strategy for the Confidential Roads system.
  • Lead the strategic planning and operations of the Interactive Video and Video on Demand product initiatives by working with Product Marketing and Network Operations to ensure a compelling product and a satisfying customer experience.
  • Worked closely with all other business departments to help find, implement, and support technology solutions that meet their needs.
  • Worked with Corporate and field leadership on standardization and product initiatives.

Confidential, Virginia Beach, VA

IT Applications Manager

Responsibilities:

  • Responsible for a team of analysts and developers supporting Constituent Relationship Management (CRM) and Direct Marketing Automation systems.
  • Responsible for the strategic direction of the department.
  • Responsible for the professional development of the staff to evolve from DOS/Foxpro based legacy systems in order to meet the challenges and opportunities of the latest technology.
  • Lead the team defining and aligning the company’s IT service delivery processes to the ITIL framework. Implemented a Project Management Office as the start of a professional services line of business.
  • Lead the upgrade project for Great Plains to include the implementation of a web based time entry and HRM self-service solution.
  • Aligned the department’s duties and priorities to successfully accept, implement, and support custom developed Microsoft based CRM and Direct Marketing Automation systems.
  • Duties included project management, budgeting, work force management, executive needs analysis, and business process redesign.

Confidential, Virginia Beach, VA

IT Applications Manager

Responsibilities:

  • Lead a team of 12 analysts and developers supporting Order Management and Warehouse Management systems.
  • Lead the successful implementation projects of multiple 3rd party application solutions and new in-house development.
  • Lead the implementation of a 3rd party ODS/DSS Data Warehousing Solution.
  • Duties included project management, strategic planning, budgeting, work force management, coordination with contractors, application architecture design, and executive needs analysis.

Confidential, Sandpoint, ID

IT Applications Manager

Responsibilities:

  • Lead the 5 person team that supports the Order Management Systems.
  • Lead the project to successfully launch an integrated co-branded credit card solution.
  • Lead the IT effort to implement needed controls and procedures to comply with Sarbanes-Oxley requirements.
  • Developed the plan to convert the legacy sales tax solution from mainframe to multi-channel Java web service based solution.
  • Used standard SDLC methodologies and project management skills to implement upgrades of 3rd party applications, develop new in-house applications, and modify existing systems.

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