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Director, Product Experience And Advocacy Resume

Philadelphia, PA

SUMMARY:

Senior IT leader with proven success in all phases of product development. Consistent program and product management track record building and leading complex teams in the of individual and organizational goals with significant experience using Scrum, Agile and hybrid frameworks which focus on teamwork and cross - functional cooperation.

AREAS OF EXPERTISE INCLUDE:

See through the eyes of the customer

Empower the right resources at the right time

Business Process Engineering

Mobile, Web, Network and Database Technologies

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Director, Product Experience and Advocacy

Responsibilities:

  • Elevated employee product advocacy by galvanizing and curating the product content from over 100+ distribution channels into a consistent, accurate, timely and sustainable message for the front line, including leading the design and rollout of a digital signage platform that provided engaging calls-to-actions where all employees and contractors could interactively experience the Confidential products and be brand-love ambassadors to their friends and family
  • Designed and launched 6 Product Experience Centers (PECs) at regional call centers where employees, contractors, and vendors could firsthand experience and familiarize themselves with the products they use, sell and support

Director, IT Planning

Confidential

Responsibilities:

  • Designed and executed the “block and stack” of the Confidential Technology Center (CTC) with the Technology, Product, and Experience (TPX) SVPs and VPs to plan the move of all 3700+ TPX resources into the CTC, ensuring they were productive on their move-in day with zero downtime
  • Planned and managed the buildout of 43 non-standard “specialty” spaces in the CTC and the other 4 Confidential campus buildings by collaborating heavily with senior space stakeholders and translating requirements into renderings and plans with the architect, corporate facilities, security, IT, and d Confidential connectivity teams ensuring the TPX evolving needs were met when transitioning from a traditional office and lab environment into an open, zero-office workplace

Director, Product & Program Management

Confidential

Responsibilities:

  • Initiated, developed and managed the deployment of new products in the video/TV, web, on-line and home security segments
  • Led the development and deployment of a customer p and personalization PC/Mobile web portal to easily create additional customer identities for each member of the household, resulting in a tighter customer relationship and better programming and advertising recommendations for everyone in the family
  • Performed competitive analysis on how other tier-1 sites use identity/personalization management and presented findings to SLT; as a result, our requirements were upgraded to implement a best-in-class product
  • Reviewed user stories, product acceptance criteria and recommended changes to product lead
  • Created a $1M annual revenue stream by extending Streampix, a Netflix competitor, to Confidential Internet-only users
  • Deployed a new Agile Kanban product backlog process, improving segmentation of the product work and increasing efficiency in prioritization, requirement gathering, development and deployment of X1 applications
  • Program managed the development and trial of the XFINITY Home security and control application on the X1 platform, creating a path for more integrated home automation and control using the customer’s mobile device and television
  • Program managed all X1 cloud application releases using JIRA, Confluence and Rally

Senior Program Manager

Confidential

Responsibilities:

  • Drove the development, testing and release management of Confidential ’s next-generation mission-critical video product
  • Deployed a mission-critical video product to 14 markets, laying the foundation for the X1 entertainment operating system
  • Led a device coexistence program, providing forecasts and budgets to senior management and collaborating with procurement to ensure set-top box devices were properly allocated to the hub and spoke distribution warehouses
  • Executed a communications plan to methodically shut down a previous program and reallocate resources onto the X1 platform, minimizing employee churn and improving focus on X1 activities

Program Manager

Confidential

Responsibilities:

  • Managed multiple application and vendor teams to design, build and productize the next generation flagship video product
  • Led the proof-of-concept, trial and deployment activities for the first retail TV product with embedded Confidential card security

Confidential, Philadelphia, PA

Senior Project Manager

Responsibilities:

  • Re-engineered and trained a new SDLC methodology using PMI best practices, negotiated and closed IT service contracts
  • Negotiated and closed $291K in new business and managed these resources in the two largest n-tier web projects

Confidential, King of Prussia, PA

Senior IT Project Manager

Responsibilities:

  • Directed regulatory/clinical product development and corporate infrastructure teams
  • Managed 16 resources and a $1.6M budget to develop and deliver Octagon’s flagship process management product, enabling major pharmaceutical companies to manage and deliver electronic drug submissions to the FDA
  • Led a team of infrastructure and support resources responsible for maintaining all corporate desktop and server assets

Confidential, Dallas, TX and Philadelphia, PA

Independent Consultant

Responsibilities:

  • Managed 6 process engineering consultants to create the “Quality System,” providing the first deliverable for obtaining ISO 9000 compliance ; designed and implemented a new SDLC using PMI best practices for TruePosition
  • Increased online payment transaction volume by 200% during my tenure by managing 12 development and test resources to automate and deploy all of Confidential ’s self-service billing applications including Payment Arrangements, Payment Reminders, Automated Direct Debit and Billing Notification using Microsoft .NET and SQL Server
  • Redesigned and deployed Confidential ’s CallManager VoIP installation solution, reducing administrative patch time by 20%
  • Increased online ordering by $800K in the first year and provided customers with more shipping choices and instant order status by upgrading a client’s eCommerce system and securely connecting it to their accounting system and Confidential
  • Migrated two Novell networks to Windows NT, Exchange, Systems Management Server, SQL Server, Crystal Reports and Checkpoint Firewall, resulting in more efficient, manageable, maintainable and secure file and email servers

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