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Business Intelligence Manager Resume

Dallas, TexaS


  • Information Technology leader with 15+ years of experience directing the development of innovative IT solutions that enable optimal business performance.
  • Proven success at building world - class BI organizations, at multiple Confidential 500 companies, that allow companies to identify the value in their data.
  • Skilled at recruiting and leading top-tier talent and managing analytical, business, and support activities.
  • Armed with hands-on experience in executing all phases and aspects of IT projects, including analysis, enterprise architecture, design concepts, development, implementation, training, and maintenance.
  • Business knowledge and insights provided more robust applications, with deliverables exceeding the product owner and stakeholder expectations. Awarded associate special recognization for Operations dashboard project success.
  • Exceptional listening, interpersonal, and communication skills expedited the completion of the project requirements.
  • Expert at ensuring the successful execution of enterprise analytics and business intelligence strategies. Handling backlogs of over 100 active requests, involving several ongoing sprints within multimillion-dollar projects.
  • Experience leading teams deploying advanced analytics and predictive models with machine learning and articial intelligence.
  • Passionate about delivering data-driven solutions to help drive business and create a competitive advantage.


  • Business Intelligence
  • Data Science and Analytics
  • Machine Learning and Statistical Analysis Techniques
  • Hiring, Retaining, and Mentoring Data Scientists and Analysts, Data Engineers, and Data Architects
  • Managing Team, Project Budgets, Plans, and Resources
  • Agile, Iterative, and Waterfall Development Methodologies
  • Identifying and Evaluating Key Performance Indicators (KPI)
  • Collaborating with Executives and Other Stakeholders
  • Creating Rich Dashboards and Data Visualizations with variety of BI Tools
  • Data Modeling
  • Leveraging Cloud for Data Solutions (IaaS, SaaS, DaaS)
  • Leading and Collaborating with Cross-Functional Teams
  • Risk and Change Management
  • Vendor Relationship Management
  • Overseeing Data Management, Data Governance, Data Quality, and Data Security


Birst, Tableau, Qlik, Power BI, RapidMiner, Oracle (OBIEE), Hyperion Essbase, MicroStrategy, Cognos

Data Warehouse, Data Modeling, Hierarchies, Dimensions

Database Analysis, Design, Build, Implementation

SharePoint, MS Project, Project Server, Smartsheet, PowerPoint, Excel, Word, VBA, Microsoft Office, Office 365, Confluence, Jira, ServiceNow, Clarity, Lucidchart, Visio, Salesforce

Java, JavaScript, Python, R, VB

SQL, SQL Server BI Stack (SSIS, SSAS, SSRS, SSMS) DataGrip, GitHub, Azure DevOps Server, Subversion, IIS, Visual Studio, HP Quality Center

SQL Server, Redshift, Teradata, DB2 UDB, Oracle, Informix


Business Intelligence Manager

Confidential, Dallas, Texas


  • Design and implement an enterprise networked Business Intelligence cloud platform for all the company's lines of business.
  • Partnered with the CIO and Operation's senior leadership to develop BI dashboards, mobile, and digital solutions for all aspects of business, including international (GDPR), financial, customer satisfaction, restaurant statistics, game health information, and leader board to evaluate venue performance.
  • Utilizing current EDW (Enterprise Data Warehouse) BI stack from SQL Server (SSIS, SSAS, SSRS), building SQL Server data marts and jobs to integrate with Birst, a BI cloud platform.
  • Automated dashboard subscription process using Python to validate security and select appropriate job role emails.
  • Continued renovation to the cloud, moving EDW on SQL Server to an AWS cloud solution using Redshift and Talend to create data lake, and converting SSRS to Birst dashboards.
  • Generated data marts and SQL to support efforts for the team. Launched a machine learning platform, RapidMiner, for predictive analytics solutions.
  • Cultivated a team of associates, consultants, offshore, and third-party staff using Agile management of projects, with combinations of Kanban and Scrum frameworks.
  • Aligned project deliverables for a rapidly growing company with expanding lines of business, supporting the production environments, while continuing to meet project timelines and budget constraints.
  • Fostered relationships with directors of finance, marketing, operations, partnerships, accounting, construction, and international, serving as the liaison between business owners and IT. Strong stakeholder relationships and the knowledge advantage acquired decreased business risks and improved strategic planning.
  • Implemented over 100 new dashboards with Birst, Power BI, and Tableau, personally building 21 dashboards, including interfaces with Salesforce and Jira. The National Directors reported new achievements in increased customer retention, lower labor costs, and new strategic insights.
  • Established a BI steering committee to strategize and prioritize backlog to ensure the projects with the most business benefits were ranked higher, resulting in staff savings and optimized opportunity costs.
  • Spearheaded efforts to find and acquire a leading data science and machine learning platforms. Adopted RapidMiner to initiate predictive analytics solutions. Improved waitlist time predictions by 35% and excelerated guest kiosk rollout.
  • Reengineered EDW SQL Server data warehouse to AWS cloud platform; reduced operating costs by 50%.
  • Negotiated contracts with the vendor resulting in savings of over $200K/year.

Consultant: Business Intelligence Manager/IT Manager



  • Leveraging knowledge gained from a diverse portfolio of IT projects assisted corporate decision makers with identifying and implementing innovative solutions to improve and streamline their company's ability to achieve its goals and run efficiently.
  • Acted as an internal consultant providing expert technical, system, and statistical guidance to management and clients.
  • Analyzed, designed, developed, tested, and deployed improvements to systems, data, technologies, and processes to enhance the overall accuracy, efficiency, and effectiveness of the department.

Consultant: Business Intelligence Manager/IT Manager

Confidential, Fort Worth, Texas


  • Built a modern, high-performance, HRIS system incorporating the Hana Enterprise Cloud hosting service impacting 70 systems and 600,000+ people.
  • Aligned 20+ internal teams with the design, configuration, and testing of 123 new interfaces.
  • Authored a customized tracking application, producing all databases, SQL, and automation needed to build a dashboard to report status and maintain key reporting attributes for all development groups.
  • Advised IT teams of mandatory changes for conversion to SAP. Facilitated weekly meetings to collaborate with groups, oversee the status of interfaces, assist with resolving any issues, and keep the project on track. Apprised the leadership team of progress each week.
  • Supervised the on-site consultant staff and communications with external partners.

Consultant: Business Intelligence Manager/IT Manager

Confidential, Irving, Texas


  • Mobilized a large-scale, multimillion-dollar software development project for their top retail client, Confidential .
  • Generated a new mobile ticketing app to integrate with the Remedy system.
  • Coordinated changes with four different vendors to set up servers, security, and web methods required for network communication.
  • Produced a video of the prototype for the company's franchisee conference to demonstrate how the mobile app would save time and money.
  • Migrated the existing POS application to new hardware and operating system. Upgraded POS equipment to a 64-bit operating system and a new platform.
  • Networked with their Japanese branch to develop a new prototype POS terminal allowing Confidential to make a competitive equipment bid.
  • Managed shared resources using Enterprise Resource Allocation manager within Project Server. Interviewed and hired new resources for the department.
  • Tracked projects and cost analysis using SPI, CPI, and velocity for performance measures.

Consultant: Business Intelligence Manager/IT Manager

Confidential, Plano, Texas


  • Recruited to lead the Business Intelligence Metrics and Reporting team in Global Cybersecurity.
  • Facilitated meetings with C-level executives to examine the latest Sprint Deliverables, backlog, and burndown charts.
  • Architected new executive Cyber Security Dashboard using Qlik and Tableau.
  • Improved security controls by creating executive dashboards for IT Infrastructure & Operations with an executive summary for the CIO and CISO.
  • Added interfaces for Archer and Hadoop to security dashboards allowing a fully integrated picture.

IT Manager, Business Intelligence

Confidential, Plano, Texas


  • Directed the Business Intelligence Metrics and Reporting team in Merchandise Retail Systems.
  • Incorporated SharePoint and PMP guidelines to create and standardize policies, introduce best practices, and ensure proper documentation for the Software Development Life Cycle (SDLC).
  • Developed, implemented, and maintained critical Internet/Intranet applications.
  • Ushered in the adoption of Agile development and created backlogs to review, with Product Owners and Stakeholders, to decide Sprint goals and deliverables.
  • Constructed 50+ custom Web applications for non-technical stakeholders, including executives, merchandise planners, and controllers.
  • Championed the building of an enterprise data warehouse and a BI team to pioneer data analytics using tools Essbase, Cognos, MicroStrategy, and OBIEE.
  • Engineered a B2B interface for suppliers to view their performance scorecard for their purchase orders.
  • Established the retailer's first team to adopt Agile software development methodology.
  • Earned multiple awards and praise for outstanding work, rapid assimilation of goals, and effective execution of complex, mission-critical projects.

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