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Active Directory Engineer Resume

North Charleston, SC

PROFESSIONAL QUALIFICATIONS PROFILE:

  • IT Trainer/Analyst and Technician with over 15 years’ experience providing software, hardware, and networking training and support for public and private sectors.
  • Critical thinker who effectively addresses customer support issues.
  • Level - headed and calm in stressful situations with well-developed people skills. BS in Business Education with focus on collaborative enterprise tools.
  • Possesses excellent decision making and problem-solving skills with an emphasis on detail and follow-up. Strong technical knowledge and aptitude in the areas of networks, desktop/laptop (configuration and connectivity), applicable software, hardware, and troubleshooting techniques with solid understanding of Microsoft Windows Server-related technologies. Highly experienced and adept with applying patches, service packs and other infrastructure updates.
  • Expertise in providing in-person, phone-based, and web-based technical support for software applications, hardware, and networks (wired and wireless).
  • Able to determine recommended specifications for desktop/laptop configurations and perform quality assurance checks.
  • Excellent written and oral communication skills; demonstrated customer service skills and time management.
  • Business analyst and problem solver, served as technical liaison between customer support representatives and developers.
  • Key areas of focus included requirements development, business processes, and customer service.
  • Ensured solutions met customer needs, while remaining on schedule and within budget.
  • Expertise in establishing/implementing training requirements, programs, and certification processes.
  • Utilized both top-down and bottom-up methodologies to maximize effectiveness of training.
  • Developed a documented method of using Knowledge Management collaborative tools to improve standard business process and trained an Army organization community on how to use these practices and their benefits to each respective organization.
  • Designed and implemented a graphical collaborative tools wizard to aid decision makers in determining correct toolsets for organizational needs.
  • Trainer on PM Acquisition Business Green Force Tracker(GFT)/IBM-Lotus Sametime rollout team, responsible for rollout to 15,000 members of Army Acquisition community.

COMPETENCIES THAT CREATE COMPETITIVE ADVANTAGE:

  • Executive Leadership / IT Management
  • Project Management / Program Management
  • System Administration / Disaster Recovery
  • Help Desk / Technical Support
  • Software Installation / System Deployment
  • Requirements Analysis / Business Analysis
  • Technical Training / Information Technology
  • Computer Hardware Installation / Support

TECHNICAL EXPERTISE:

Applications / Administration: Microsoft Office, VMWare, Active Directory, Remedy, Adobe Acrobat Pro, Symantec Endpoint Encryption, IIS, Microsoft SCOM, SCAP, STIG Viewer, Microsoft BitLocker, Windows Server 2008/2012/2016

PROFESSIONAL EXPERIENCE:

Confidential, North Charleston, SC

Active Directory Engineer

Responsibilities:

  • Manage Active Directory (AD) instance, including the use of Organization Units (OUs) and various AD functions, to ensure proper user authentication, configuration, and access to approved services.
  • Support other core Windows functions, such as the creation and deployment of Group Policy Objects (GPOs), patching, and resource monitoring.
  • Administer Data at Rest (DAR) function to ensure secure encryption of stored data in compliance with customer requirements.
  • Familiarity with Symantec Endpoint Encryption functions and data encryption principles/methods required.
  • Centrally manage Symantec or similar endpoint encryption software to design security policies, deploy agents, and ensure the correct version of the product is delivered to end-user devices.
  • Test, implement, document, and track changes required to support DISA STIG compliance.
  • Assist with vulnerability remediation and Information Assurance Vulnerability Alert (IAVA) compliance as needed
  • Member of Directory Services team, responsible for supporting Data at Rest (DAR)/Symantec Endpoint Encryption (SEE), Microsoft BitLocker, Microsoft Windows Active Directory, and Microsoft Windows Group Policy operations.
  • Inherited seven Windows Server 2008 R2 servers, worked directly with Symantec and technical support engineers to rebuild them as Windows 2012 R2 servers to meet security requirements.
  • Working with team of three on a very highly visible project to migrate over 200,000 end user devices from SEE to BitLocker.
  • This involves setting up a new server infrastructure, decrypting the end user devices, uninstalling SEE, and re-encrypting the end user devices with BitLocker.
  • Worked on building the first set of BitLocker servers with the assistance of Microsoft to then set up a pilot to deploy BitLocker to a small sub-set of end user devices before deploying to all DHA customers. This project is estimated to be completed by the end of 2019.
  • Create and maintain active directory objects, monitor and maintain Symantec Endpoint Encryption servers.
  • Maintain Symantec Endpoint Encryption Management Server installations and upgrades.
  • Create Symantec Endpoint Encryption client installation packages for Enterprise sites.
  • Provide third tier support for Symantec Endpoint Encryption by troubleshooting client installation and client/workstation/laptop compatibility issues.
  • Assist sites with hard disk encryption, decryption, and recovery.
  • Performed delivery functions including server administration, troubleshooting, patching, management, and backup/restore and maintain system documentation.

Confidential, North Charleston, SC

SharePoint Systems Administrator

Responsibilities:

  • Developed and administered Microsoft SharePoint site collections. Maintained system documentation.
  • Created web applications, site collections, managed paths, and content databases. Configured service applications, including developing custom search scopes for individual site collections.
  • Performed SharePoint user and site collection administration and migration tasks using Metalogix ControlPoint and Metalogix Content Matrix.
  • Performed all delivery functions including server administration, troubleshooting, patching, management, backup/restore, and review/monitor of usage.
  • Provided upgrades, service enhancements, and performance tuning of Microsoft SharePoint 2013/2010 infrastructure.
  • Supported developers by deploying custom SharePoint solutions (i.e. web parts, event handlers, branding).
  • Recommended best practices and governance to enhance end-user experience and promote both system efficiency and maintainability.

Confidential, Aberdeen, MD

SharePoint Systems Administrator

Responsibilities:

  • Performed SharePoint user and site collection administration and migration tasks (2007 to 2010), using Metalogix ControlPoint and Metalogix Davinci.
  • Assisted with service delivery functions including server administration, troubleshooting, patching, and management.
  • Assisted with upgrades, service enhancements, and performance tuning of Microsoft SharePoint 2007 and 2010 infrastructures.
  • Created/edited SharePoint Designer workflows and Microsoft InfoPath forms.
  • Provided direct support to developers, deploying custom SharePoint solutions, backed up and restored site collections.
  • Collaborated with team members, sharing development responsibility, worked with members of diverse technical and business teams to fulfill complex business requirements.
  • Provided second and third tier support for SharePoint systems by interacting with technical staff, help desk personnel, or end users. Maintained system documentation.
  • Recommended best practices and governance to enhance end-user experience and promote both system efficiency and maintainability.
  • Managed site collection quotas and file size limits.
  • Reviewed and monitored usage reports.

Confidential, Fort Monmouth, NJ

Trainer/Implementation Analyst

Responsibilities:

  • Focused on requirements development, business processes, and customer service, ensuring solutions meet customer needs, while remaining on schedule and within cost.
  • Provided best practices and tier 2 technical support for SharePoint customers.
  • Developed and provided demo-based and hands-on training for SharePoint site administrators and SharePoint site users.
  • Prepared and maintained SharePoint-related training documentation and materials (Wiki Site, Instructional videos/Guides, and Quick Reference Guides).
  • Trained senior leaders and army civilian/contractor staff on collaboration tools (DCO’s Adobe Connect, PM AcqBusiness Green Force Tracker (GFT)/IBM-Lotus Sametime, milWiki, milBlog, milBook, Microsoft SharePoint).
  • Coordinated all training activities, developed training materials for MilTech Solutions Office.
  • Aided in identifying Knowledge Management leaders, and early adopters across worldwide C4ISR Organization. Established and implemented training requirements/program and certification process.
  • Prepared pre-rollout briefings for senior leaders detailing capabilities of GFT/Sametime and developed best practices relating to training and train-the-trainer for GFT/Sametime Rollout.
  • Created classroom and web-based training with associated instructional materials, teaching aids, troubleshooting manuals, and user guides.
  • Provided train-the-trainer sessions to organizational trainers and IT staff, and one-on-one training sessions to senior leaders and group training sessions to army civilian/contractor staff.

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