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Business Applications Associate Resume

Iselin, NJ

SKILLS:

  • Ellie Mae Encompass Administrator
  • BlitzDocs Administrator
  • BlueSage Administrator
  • Kayako / ZenDesk
  • JIRA
  • LogMeIn
  • Microsoft Office
  • Software Release Management
  • Mac OS
  • Windows 7
  • Windows 10
  • SCRUM
  • System Administration
  • Mortgage loan analysis
  • HTML, CSS, Bootstrap, JavaScript, jQuery, Node.js, Responsive Design, MySQL, MongoDB, Handlebars, Cookies, Local Storage, MERN, React.js, GitHub Pages, Heroku, and Git

EXPERIENCE:

Confidential, Iselin, NJ

Business Applications Associate

Responsibilities:

  • Administer Ellie Mae Encompass, Blitz Docs, BlueSage and other multiple applications
  • Manage, update, resolve over 500 Help Desk tickets per month
  • Coordinate with multiple departments to assess performance and provide resolution to user inquiries and issues
  • Performed remote and onsite analysis, diagnosis, and resolution of software
  • Assist in Team Lead responsibilities in the absence of Team Lead

Confidential, Parsippany, NJ

Disclosure Specialist Team Lead

Responsibilities:

  • Compile and analyze operational trends to be responsible for all additional tasks and assignments
  • Lead individual projects and work groups that would be presented to COO and CEO
  • Obtain documents and loan information for application review
  • Maintain strong relationships with over 500 clients to ease future loan submissions
  • Ensure loan applications followed state and federal guidelines for mortgages
  • Lead team meetings as well reviewed
  • Helped develop and implement technology into the mortgage process for clients

Confidential, Parsippany, NJ

Loan Officer Assistant

Responsibilities:

  • Leveraged extensive communication skills in gathering client conditions, assembling files, reviewing appraisals, securing documents, and reviewing fees on closing statement
  • Responsible for handling sales calls and producing product information to potential customers
  • Consistently ensure loan compliance with mortgage lending laws and regulations
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base
  • Utilized extensive understanding of real estate appraisals, title reports, and real estate transactions in educating clients of the mortgage process and loan procedures
  • Conducted comprehensive analysis of client financial/credit data to determine level of risk

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