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Senior Consultant Resume

SUMMARY:

  • Responsible for Service Delivery to over 100 client offices. Total profit control and productivity management
  • Project management scope of work, implementation, budget review and completion.
  • Complete responsibility for Service Level Agreements (SLA) and / Key Performance Indicators internally and externally
  • Negotiated all client contracts, reviews and modifications in the Contract Life Cycle
  • Client semiannual reviews to find weak spots in security and improvement opportunities
  • Managed vendor and technician relationships at client offices
  • Established standards and maintained operational compatibility, maintained asset management over 2000 devices
  • Collaborate between vendors, service staff and client offices
  • Directly responsible for customer communication and Help Desk support
  • Provided level three support to solve complex client problems, manage vendor support relationships
  • Maintained focused operations in Security, account management, installations, replacements, back up and disaster recovery, firewalls, desktops, servers, Cloud ( Azure and AWS )
  • Partner with Microsoft, Lenovo, HP, Cisco, Meraki, Ruckus, WatchGuard, Symantec, SonicWALL, Dell
  • Communicate and partner between management, and vendors to implement technology cost effectively.
  • Intrusion Detection, DMZ, encryption, IPSec, VPNs, Site to Site tunnels, SSL, proxy services, Malware
  • Personnel and Client additions and attrition management based on staffing needs, quarterly
  • Negotiated and executed all client and employee contracts
  • Annual replacement and setup of 400 iPads, email accounts and server accounts
  • Established and operated a private ATM / DSL / T1 network utilizing Cisco routers for over 100 clients
  • Implemented cloud computing and remote operations in multiple offices
  • Established VoIP telephone services utilizing Linux / Asterisk for multiple clients
  • Created successful wiring operations, installing over 1000 CAT5e connections utilizing Cisco and HP switches
  • Implemented asset recovery for 2500 systems per year
  • Developed, implemented, and hosted multiple client websites
  • Bid, awarded, and managed over $15 million in annual purchasing contracts
  • Bid, awarded and managed over $1 million in annual maintenance contracts
  • Supervised teams of technicians, sales, and accounting staff
  • Successfully completed over 200 client projects / hardware / software replacements

PROFESSIONAL EXPERIENCE:

Senior Consultant

Confidential

Responsibilities:

  • Installed and supported systems in ambulatory surgical centers, medical offices, law, and not for profits
  • Created CAMTEQ.NET, an Internet Service provider, offering dial up, DSL, T1, ATM, MetroE, websites, and email.
  • Created CAMTEQ data center to host telecommunication services client websites, email and web services.
  • Developed client websites and applications.
  • Operated for over 19 years and serviced over 1000 clients, including Confidential 500, Education, and Government.

Senior Consultant

Confidential

Responsibilities:

  • Taught adult education classes and provided support for WordPerfect, Lotus 1 - 2-3, Excel, Freelance graphics and DOS.
  • Provided hardware support for IBM PC platforms and Novell server
  • Information Center Senior Consultant - accountable for quality management and Information Center phone center operations.
  • Negotiated all personal computer hardware, software and maintenance contracts.
  • Promoted PC Purchasing and maintenance for FPL Operations in the Confidential .
  • Remove 6500 mainframe terminals, and establish and implement IP database for two class B addresses.
  • Create PC recovery and asset recovery center. Supervise a direct staff of five and indirect staff of 20 repair technicians.

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