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Business Architect - Global It Delivery And Product Manager Resume

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SUMMARY

  • Dedicated, results - focused, and energetic leader with diverse and transferable experience producing results in fast-paced corporate business settings and a unique blend of technical and business capabilities.
  • Seasoned in building and growing cross-functional relationships that enable trust, staff buy-in, efficient collaboration, root cause analysis, and swift issue resolution.
  • Keen ability to convey technical concepts to non-technical staff in easily-understandable manners.
  • Critical thinker and influencer with excellent communication, organization, research, analytical, presentation, and problem-solving skills.

PROFESSIONAL EXPERIENCE

Confidential

Business Architect - Global IT Delivery and Product Manager

Responsibilities:

  • Supporting the tactical and strategic plans and objectives of business units and promotes an information systems strategy that aligns with business direction and is consistent with the overall, global information systems strategic direction.
  • Participant in the annual information systems budget planning process. Assists in setting priorities for application projects based on business priorities and available funds, including appropriate information systems infrastructure project requests required to support long-term standards and foundation for business application solutions.
  • Sr. Product Owner of all M&S Dealer Facing applications and product Owner of the Dealer Portal application, including Product Cloud Migrations
  • Provides high-level oversight of in-process projects ensuring defined and approved initiatives.
  • Collaborates with the relationship management organization and external vendors to ensure that the system design satisfies information systems standards and strategic direction.
  • Lead Infrastructure Cloud-2-Cloud implementation including security for Marketing & Sales applications
  • Lead Telematics Big Data secured communication on the technical level, as well as vendor to application
  • Lead for IS Marketing & Sales and Business Management Dealer Financial Systems; mainframe integration and migration to SaaS solution; all enhancements of the system and vendor associated processes and ETL transactions to/from Data Warehouse and Informatica Data Integration Hub
  • Responsible and management of all Work Order Enhancements and Change Management for IS Marketing and Sales group; testing and Production Promotions of application enhancements.
  • Responsible support of Confidential ’s internal online Dealer Portal and 3rd party integration and business enhancements
  • Lead SME supporting the IS SDLC application plans and strategies, and service delivery strategies in alignment with the business priorities.
  • Implemented best practices and strategic planning; automating and enforcing governance processes; and offering team collaboration across the company’s project’s life cycles.
  • Developed IS PM and QA best practices and toolsets throughout the SDLC methodology & phase gate processes
  • Implemented Enterprise Requirements Management system with integration to HP Quality Center for Use Cases, Test Case Management, & application development tracking
  • Lead SME the creation and support of IS Center of Excellence Quality Assurance team supporting all IS Business Areas, project managers and business analysts for NNA and NCI.
  • Ensuring IS projects are executed with quality, efficiency, and maximum probability of success by adhering to Project Management Office governance procedures
  • Identifies, implements, and manages policies, procedures, and processes that contribute to the business objectives.
  • Working with the Business on fiscal project portfolio selection, defining correct and accurate business processes, business rules and requirements
  • Analysis of Confidential ’s cross-functional projects which transformed and migrated Confidential ’s global application support
  • Assists in business case development, core competency discipline, methodologies and practices for new initiatives.
  • Develops expertise in the relevant business area and ensures that the quality assurance supports the current and planned future needs of the business.
  • Experience with customer relationship management, vendor management, project management, and Business Process Modeling (BPM)
  • Reconciles various related initiatives from different sources for BI / Data Warehouse; coordinating the planning for linked information systems activities across affiliated organizations.
  • Directly supporting & managing NNA private DMS and vendor cloud-based platform integration enabling dealerships to increase their automotive service revenue and improve customer satisfaction and loyalty through innovative.
  • Vendor management with Confidential ’s top vendors: AOS, BIW, Maritz, Polk, Square Root, and Urban Science, etc.
  • Subject matter expert, mentor, advisor for E-Leaning projects for Confidential North America(NNA), Canada(NCI) and Mexico(NMEX) within the following areas: Hoshin Kanri, HR, IS, Purchasing, and Business Management, with Confidential ’s learning management system (LMS)- Virtual Academy

Confidential

Project Manager/ Sr. Quality Assurance Coordinator

Responsibilities:

  • Key contributor, accountable and responsible for PMO and Enterprise Portfolio Management System and SharePoint solution and implementation; including technical project management training, coordination and coaching of pilot teams.
  • Responsible for support and maintained enterprise dealer facing website; including all enhancements/changes and quality assurance
  • Responsible for major project implementation of online Warranty Adjustment System, and support of GPS Logistics telematics system with Warehouse Management System
  • Coached, mentored, motivated and supervised project team members, and influenced toward positive action and accountability for their assigned work.
  • Oversaw performance of standards, methods, and quality criteria by all “governance” functions on software development projects, using ITIL & RUP methodology processes in quality assurance, configuration management, compliance and project management.
  • Ensured all information systems, products & services meet minimum company standards and end-user requirements for the B2B & B2C community.
  • Built strong relationships with cross-functional Business groups, and created specific strategies for implementing greater alignment with each stakeholder group.
  • Responsible for all Marketing & Sales tested software; ensuring proper operations and reports - offering progress on problem resolution between development team and other management teams.
  • Administrated Change Control process for zero defects of software development & implementation.
  • Standardized departmental procedures, standards, and policies techniques.

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